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Experience:
1-3 years of experience
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Employment Type:
Intern/Co-op
Posted:
4/20/2015
Job Category:
Health Care Provider
Industry:
Health Care & Medicine
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Medical Assistant
Kaiser Permanente | Portland, Oregon
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Job Description

Participates with the Health Care Team in delivering quality and customer focused health care to patients in a manner that reflects Kaiser Permanente's mission, vision and values.  Provides clinical and administrative support to clinicians and other health care team members to offer a variety of health care services to patients.  Clinical duties involve both direct (in person) and indirect (via phone or on-line) patient care activities requiring both simple to complex clinical knowledge and skills.  As appropriate to the position's scope of authorized duties, the MA is expected to have competent observational, clinical, critical thinking, communication, problem-solving and decision-making skills in order to meet patient needs and contribute to a positive care experience and work environment.  Works under the clinical supervision of the clinician for patient care activities, and under the general direction of the designated manager/supervisor.
 
 
Essential Functions:
Clinical Tasks: These job tasks provide patient care and are to be performed competently, consistently, accurately and according to established regional/departmental clinical protocols, policies and procedures and standards. 
They are: Prepares and organizes patient's office visit for known reason/procedure by ensuring that all appropriate tests, clinical information (e.g. diagnostic test results, consultation reports, outside records, etc.) and order entries are ready for clinician review prior to appointment time.
Collects pertinent subjective (e.g. signs & symptoms, allergies, current medication, tobacco use, etc.) and objective (e.g. vital signs, height, weight, etc.) data related to patient's reason for visit (i.e. chief complaint, presenting symptoms or procedure).
Utilizes standardized tools (e.g. PST, health maintenance alerts) to identify and address health maintenance/care gaps with patient and alerts clinician on those that require his/her attention.
Recognizes signs and symptoms of common medical illnesses, abnormal versus new/existing and reports to clinician. 
Alerts clinician on signs and symptoms requiring immediate attention and respond to directions per clinician.
Prepares patient for actual visit/procedure prior to clinician's exam during rooming-in process.
Assures exam/procedure room contains appropriate supplies, equipment, forms and educational materials are available and ready for use during visit/procedure.
Checks equipment are in safe working order and cleans room after use.
Provides patient with after-visit, follow-up, self-care or procedural instructions and/or educational materials as directed by clinician.
Use KP HealthConnect and other information systems to document all pertinent data and outcomes of patient care according to standardized procedures and policies such as and not limited to the use of SBAR, KP HealthConnect smarttools, etc. 
Updates demographic or historical clinical data gathered in the electronic medical record.
Clinical Procedures: Performs diagnostic tests, therapies and procedures within scope of authorized duties competently and with maintenance of proficiency according to: a) specific department standards on core clinical tasks (see department's list of core skills).
Application of knowledge and skills appropriate to developmental age of patient.
Eestablished policies such as and not limited to patient safety, aseptic and sterile techniques and infection control. 
Examples of categories of clinical tasks are as follows:
Screening tests, e.g. vital signs, vision, hearing, developmental, LOPS, pain, etc.
This job description is not all encompassing.
Participates with the Health Care Team in delivering quality and customer focused health care to patients in a manner that reflects Kaiser Permanente's mission, vision and values.  Provides clinical and administrative support to clinicians and other health care team members to offer a variety of health care services to patients.  Clinical duties involve both direct (in person) and indirect (via phone or on-line) patient care activities requiring both simple to complex clinical knowledge and skills.  As appropriate to the position's scope of authorized duties, the MA is expected to have competent observational, clinical, critical thinking, communication, problem-solving and decision-making skills in order to meet patient needs and contribute to a positive care experience and work environment.  Works under the clinical supervision of the clinician for patient care activities, and under the general direction of the designated manager/supervisor.
 
 
Essential Functions:
Clinical Tasks: These job tasks provide patient care and are to be performed competently, consistently, accurately and according to established regional/departmental clinical protocols, policies and procedures and standards. 
They are: Prepares and organizes patient's office visit for known reason/procedure by ensuring that all appropriate tests, clinical information (e.g. diagnostic test results, consultation reports, outside records, etc.) and order entries are ready for clinician review prior to appointment time.
Collects pertinent subjective (e.g. signs & symptoms, allergies, current medication, tobacco use, etc.) and objective (e.g. vital signs, height, weight, etc.) data related to patient's reason for visit (i.e. chief complaint, presenting symptoms or procedure).
Utilizes standardized tools (e.g. PST, health maintenance alerts) to identify and address health maintenance/care gaps with patient and alerts clinician on those that require his/her attention.
Recognizes signs and symptoms of common medical illnesses, abnormal versus new/existing and reports to clinician. 
Alerts clinician on signs and symptoms requiring immediate attention and respond to directions per clinician.
Prepares patient for actual visit/procedure prior to clinician's exam during rooming-in process.
Assures exam/procedure room contains appropriate supplies, equipment, forms and educational materials are available and ready for use during visit/procedure.
Checks equipment are in safe working order and cleans room after use.
Provides patient with after-visit, follow-up, self-care or procedural instructions and/or educational materials as directed by clinician.
Use KP HealthConnect and other information systems to document all pertinent data and outcomes of patient care according to standardized procedures and policies such as and not limited to the use of SBAR, KP HealthConnect smarttools, etc. 
Updates demographic or historical clinical data gathered in the electronic medical record.
Clinical Procedures: Performs diagnostic tests, therapies and procedures within scope of authorized duties competently and with maintenance of proficiency according to: a) specific department standards on core clinical tasks (see department's list of core skills).
Application of knowledge and skills appropriate to developmental age of patient.
Eestablished policies such as and not limited to patient safety, aseptic and sterile techniques and infection control. 
Examples of categories of clinical tasks are as follows:
Screening tests, e.g. vital signs, vision, hearing, developmental, LOPS, pain, etc.
This job description is not all encompassing.

Qualifications

Basic Qualifications:
Graduate of accredited Medical Assistant program.
Basic Life Support (BLS) for healthcare providers within 30 days of employment.
Employees must be able to successfully obtain Kaiser Permanente's Medication Administration Competency Certification within ninety (90) days of employment as a Medical Assistant.
Demonstrated interpersonal and customer service skills (assessment required for external candidates).
Demonstrated communication (written and oral) skills.
Demonstrated literacy in using computers and keyboarding.
Skills in problem-solving, setting priorities and using good judgment for decisions.
Ability to work independently and efficiently under pressure.
 
Preferred Qualifications:
One (1) to two (2) plus years in a medical assistant position to assigned department's clinical area (e.g. Pediatrics, FP/IM, OB/Gyn, Surgery, Dermatology, Neurology, Cardiology, etc.) within an ambulatory care setting preferred.
Demonstrated clinical knowledge and procedural skills and/or documented trainings in assigned department's clinical area within the last one (1) to three (3) years preferred.
Current National Medical Assistant Certification preferred.
Familiarity in documenting in an electronic medical record system preferred.

 
Basic Qualifications:
Graduate of accredited Medical Assistant program.
Basic Life Support (BLS) for healthcare providers within 30 days of employment.
Employees must be able to successfully obtain Kaiser Permanente's Medication Administration Competency Certification within ninety (90) days of employment as a Medical Assistant.
Demonstrated interpersonal and customer service skills (assessment required for external candidates).
Demonstrated communication (written and oral) skills.
Demonstrated literacy in using computers and keyboarding.
Skills in problem-solving, setting priorities and using good judgment for decisions.
Ability to work independently and efficiently under pressure.
 
Preferred Qualifications:
One (1) to two (2) plus years in a medical assistant position to assigned department's clinical area (e.g. Pediatrics, FP/IM, OB/Gyn, Surgery, Dermatology, Neurology, Cardiology, etc.) within an ambulatory care setting preferred.
Demonstrated clinical knowledge and procedural skills and/or documented trainings in assigned department's clinical area within the last one (1) to three (3) years preferred.
Current National Medical Assistant Certification preferred.
Familiarity in documenting in an electronic medical record system preferred.

 

About Kaiser Permanente

Company Description

Serving approximately 8.7 million members in nine states and the District of Columbia, Kaiser Permanente is America's leading nonprofit integrated health plan.

Kaiser Permanente's mission is to provide high-quality, affordable health care services to improve the health of our members and the communities we serve.

Our Northern California Region provides integrated health care services to approximately 3.2 million members. Approximately 4,400 physicians of The Permanente Medical Group provide services at 20 medical centers and numerous medical offices.

Company History

Founded in 1945, Kaiser Permanente is the nation’s largest not-for-profit health plan, serving more than 8.6 million members, with headquarters in Oakland, Calif. It comprises:

  1.   • Kaiser Foundation Health Plan, Inc.

  • Kaiser Foundation Hospitals and their subsidiaries

  • The Permanente Medical Groups.

At Kaiser Permanente, physicians are responsible for medical decisions. The Permanente Medical Groups, which provide care for Kaiser Permanente members, continuously develop and refine medical practices to help ensure that care is delivered in the most efficient and effective manner possible.

Kaiser Permanente’s creation resulted from the challenge of providing Americans medical care during the Great Depression and World War II, when most people could not afford to go to a doctor. Among the innovations it has brought to U.S. health care are:

  • prepaid health plans, which spread the cost to make it more affordable

  • physician group practice to maximize their abilities to care for patients

  • a focus on preventing illness as much as on caring for the sick

  • an organized delivery system, putting as many services as possible under one roof

Mission & Values

As a health care organization in the 21st century, we have a mission--to provide quality care for our members and their families, and to contribute to the well-being of our communities.

Working Here

When you bring your career to Kaiser Permanente, the work you do directly affects the health of millions. From the business people who shape our policies, to the IT professionals enabling life-saving data, to the nurses and physicians on the front line of patient care, everyone here has a role to play in the care continuum. Knowing you have a place in that process and witnessing the outcome of the work you do is empowering. It gives you a cause to stand behind. And it makes you feel proud of the work you do every day. When people witness the impact of their contributions, they excel. Together we have the power to make a difference.

Hiring Information

The first step in beginning your career search is to look for open jobs that match your skills, qualifications, and interests. Each posting includes a description of the position and the minimum required qualifications. Once you find a position you are interested in, register for an account and provide your information for consideration online.

Benefits

As an employee, you are eligible for benefits according to your full-time/part-time status and the number of hours scheduled to work per week. Benefits may vary based on your Kaiser Permanente region, position, scheduled hours, and representation by collective bargaining or employee groups, but generally include:

  • generous vacation, holiday, and sick leave

  • medical care (including prescriptions), vision, mental health, and dental care

  • disability and life insurance coverage

  • educational opportunities and tuition reimbursement

  • employee assistance programs

  • health care, dependent care, and transit spending account options

  • retirement plans

In addition, we believe in recognizing stellar performance and sponsor a variety of programs designed to reward our skilled, innovative, caring, and committed staff.

In short, at Kaiser Permanente, we understand that there is a direct correlation between happy employees and happy members. We take pride in the compassion and dedication of our employees and find many ways to reward their hard work. In return, our employees take pride in being a part of a collaborative, professional team focused on quality, service, and care.

Honors & Awards

Kaiser Permanente of Northern California has earned an "Excellent" rating from the National Committee for Quality Assurance (NCQA)-the nation's leading reviewer of health plan quality for consumers and employers. Excellent is the top rating granted by NCQA, which reviews satisfaction surveys, preventive measures, physician credentialing, member services and improvement initiatives.*

Both our Northern and Southern California regions were the only health plans in California identified by the NCQA in its list of the best health care programs in the Pacific States. (NCQA's The State of Health Care Quality 2003)

The Joint Commission on Accreditation of Healthcare Organizations accredits all Kaiser Foundation Hospitals in California.

For the seventh straight year, no other health plan has earned higher ratings from the California Cooperative Health Reporting Initiative on more measures than Kaiser Permanente. The annual ratings measure clinical quality and member satisfaction. (CCHRI Report on Quality 2003)

Our Northern California region received more three-star "Excellent" ratings than any other health plan surveyed by California's Office of the Patient Advocate on California's Quality of Care Report Card 2003-04.

* Commercial HMO and Medicare-contracted product lines: April 2003.