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Experience:
0-1 years of experience
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Employment Type:
Intern/Co-op
Posted:
4/6/2015
Job Category:
Information Services
Industry:
Health Care & Medicine
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Learning and Organizational Effectiveness Intern (Graduate Level)
Kaiser Permanente | Portland, Oregon
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Job Description

This is a temporary internship position not to exceed 6 months. Graduate level internship work may include in-depth research projects and documentation; complex data analysis and graphs; writing and designing new collateral marketing materials; assisting with audits; developing and executing surveys for internal or external stakeholders; completing process improvement audits.
 
Under the guidance of Sr. Learning & Organizational Effectiveness C (LOE) consultant(s) and reporting to the Director, LOE, assist LOE with the submission of a technical paper addressing the themes of change management, organizational learning, and relational coordination as they relate to the 2014 implementation of Team Based Care in KPNW.
 
Essential Functions:
 
Given guidance regarding target audience and objective, research appropriate professional Organizational Development journals/publications and determine their editorial requirements for submitting a paper for publication on a recent change management effort in KPNW.
Establish key components and develop a topical outline suitable to address editorial requirements (above) of chosen publications(s).
Develop a plan to complete an adequate case study of the 2014 Team Based Care implementation.
Execute the case study plan with regular check-ins with Sr. LOE Consultant(s) and with support as needed, including conducting interviews and/or synthesizing written documents as needed to support publication.
Under the guidance of the Manager, Learning & Development, support the design and infrastructure of the "Passport" device to help managers track professional development activities for themselves and their reports.
As time allows, assist Sr. LOE Consultant(s) with the data analysis and comparison of Relational Coordination surveys with outcome metrics.
Other projects/tasks as assigned.
 
This is a temporary internship position not to exceed 6 months. Graduate level internship work may include in-depth research projects and documentation; complex data analysis and graphs; writing and designing new collateral marketing materials; assisting with audits; developing and executing surveys for internal or external stakeholders; completing process improvement audits.
 
Under the guidance of Sr. Learning & Organizational Effectiveness C (LOE) consultant(s) and reporting to the Director, LOE, assist LOE with the submission of a technical paper addressing the themes of change management, organizational learning, and relational coordination as they relate to the 2014 implementation of Team Based Care in KPNW.
 
Essential Functions:
 
Given guidance regarding target audience and objective, research appropriate professional Organizational Development journals/publications and determine their editorial requirements for submitting a paper for publication on a recent change management effort in KPNW.
Establish key components and develop a topical outline suitable to address editorial requirements (above) of chosen publications(s).
Develop a plan to complete an adequate case study of the 2014 Team Based Care implementation.
Execute the case study plan with regular check-ins with Sr. LOE Consultant(s) and with support as needed, including conducting interviews and/or synthesizing written documents as needed to support publication.
Under the guidance of the Manager, Learning & Development, support the design and infrastructure of the "Passport" device to help managers track professional development activities for themselves and their reports.
As time allows, assist Sr. LOE Consultant(s) with the data analysis and comparison of Relational Coordination surveys with outcome metrics.
Other projects/tasks as assigned.
 

Qualifications

Basic Qualifications:
Experience
Demonstrated ability to conduct informational interviews with professional presence and demeanor.
Proficient in use of computer programs including Microsoft Word, Excel, PowerPoint, and Internet.
Able to work independently and in a team environment.
Able to deal with ambiguity and willingness to learn.
Excellent written, verbal, and interpersonal communication skills.
Proven ability to maintain effective working relationships and maintain confidentiality at all levels internally and outside of the organization.

Education
Bachelor's degree.
A graduate student of any age or background in the process of pursing additional education such as master's degree or PhD. in a specific field.
License, Certification, Registration
N/A
 
Additional Requirements:
Must be willing to relocate to site of internship.
 
Preferred Qualifications:
Experience in Adult Learning, Training Work
Majors: Human Resources, Business Administration, Management, Organizational Learning or related field.
Basic Qualifications:
Experience
Demonstrated ability to conduct informational interviews with professional presence and demeanor.
Proficient in use of computer programs including Microsoft Word, Excel, PowerPoint, and Internet.
Able to work independently and in a team environment.
Able to deal with ambiguity and willingness to learn.
Excellent written, verbal, and interpersonal communication skills.
Proven ability to maintain effective working relationships and maintain confidentiality at all levels internally and outside of the organization.

Education
Bachelor's degree.
A graduate student of any age or background in the process of pursing additional education such as master's degree or PhD. in a specific field.
License, Certification, Registration
N/A
 
Additional Requirements:
Must be willing to relocate to site of internship.
 
Preferred Qualifications:
Experience in Adult Learning, Training Work
Majors: Human Resources, Business Administration, Management, Organizational Learning or related field.

About Kaiser Permanente

Company Description

Serving approximately 8.7 million members in nine states and the District of Columbia, Kaiser Permanente is America's leading nonprofit integrated health plan.

Kaiser Permanente's mission is to provide high-quality, affordable health care services to improve the health of our members and the communities we serve.

Our Northern California Region provides integrated health care services to approximately 3.2 million members. Approximately 4,400 physicians of The Permanente Medical Group provide services at 20 medical centers and numerous medical offices.

Company History

Founded in 1945, Kaiser Permanente is the nation’s largest not-for-profit health plan, serving more than 8.6 million members, with headquarters in Oakland, Calif. It comprises:

  1.   • Kaiser Foundation Health Plan, Inc.

  • Kaiser Foundation Hospitals and their subsidiaries

  • The Permanente Medical Groups.

At Kaiser Permanente, physicians are responsible for medical decisions. The Permanente Medical Groups, which provide care for Kaiser Permanente members, continuously develop and refine medical practices to help ensure that care is delivered in the most efficient and effective manner possible.

Kaiser Permanente’s creation resulted from the challenge of providing Americans medical care during the Great Depression and World War II, when most people could not afford to go to a doctor. Among the innovations it has brought to U.S. health care are:

  • prepaid health plans, which spread the cost to make it more affordable

  • physician group practice to maximize their abilities to care for patients

  • a focus on preventing illness as much as on caring for the sick

  • an organized delivery system, putting as many services as possible under one roof

Mission & Values

As a health care organization in the 21st century, we have a mission--to provide quality care for our members and their families, and to contribute to the well-being of our communities.

Working Here

When you bring your career to Kaiser Permanente, the work you do directly affects the health of millions. From the business people who shape our policies, to the IT professionals enabling life-saving data, to the nurses and physicians on the front line of patient care, everyone here has a role to play in the care continuum. Knowing you have a place in that process and witnessing the outcome of the work you do is empowering. It gives you a cause to stand behind. And it makes you feel proud of the work you do every day. When people witness the impact of their contributions, they excel. Together we have the power to make a difference.

Hiring Information

The first step in beginning your career search is to look for open jobs that match your skills, qualifications, and interests. Each posting includes a description of the position and the minimum required qualifications. Once you find a position you are interested in, register for an account and provide your information for consideration online.

Benefits

As an employee, you are eligible for benefits according to your full-time/part-time status and the number of hours scheduled to work per week. Benefits may vary based on your Kaiser Permanente region, position, scheduled hours, and representation by collective bargaining or employee groups, but generally include:

  • generous vacation, holiday, and sick leave

  • medical care (including prescriptions), vision, mental health, and dental care

  • disability and life insurance coverage

  • educational opportunities and tuition reimbursement

  • employee assistance programs

  • health care, dependent care, and transit spending account options

  • retirement plans

In addition, we believe in recognizing stellar performance and sponsor a variety of programs designed to reward our skilled, innovative, caring, and committed staff.

In short, at Kaiser Permanente, we understand that there is a direct correlation between happy employees and happy members. We take pride in the compassion and dedication of our employees and find many ways to reward their hard work. In return, our employees take pride in being a part of a collaborative, professional team focused on quality, service, and care.

Honors & Awards

Kaiser Permanente of Northern California has earned an "Excellent" rating from the National Committee for Quality Assurance (NCQA)-the nation's leading reviewer of health plan quality for consumers and employers. Excellent is the top rating granted by NCQA, which reviews satisfaction surveys, preventive measures, physician credentialing, member services and improvement initiatives.*

Both our Northern and Southern California regions were the only health plans in California identified by the NCQA in its list of the best health care programs in the Pacific States. (NCQA's The State of Health Care Quality 2003)

The Joint Commission on Accreditation of Healthcare Organizations accredits all Kaiser Foundation Hospitals in California.

For the seventh straight year, no other health plan has earned higher ratings from the California Cooperative Health Reporting Initiative on more measures than Kaiser Permanente. The annual ratings measure clinical quality and member satisfaction. (CCHRI Report on Quality 2003)

Our Northern California region received more three-star "Excellent" ratings than any other health plan surveyed by California's Office of the Patient Advocate on California's Quality of Care Report Card 2003-04.

* Commercial HMO and Medicare-contracted product lines: April 2003.