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Employment Type:
Intern/Co-op
Posted:
4/5/2015
Job Category:
Nursing
Industry:
Health Care & Medicine
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Assistant Department Administrator
Kaiser Permanente | Orchards, Washington
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Job Description

The Assistant Department Administrator is accountable for coordinating all back office clinical functions including the implementation of regionally consistent practices, processes, and protocols within a clinical department to achieve excellence in quality of care, service, access, resource utilization, employee/physician satisfaction and workplace safety. The ADA is accountable for the implementation of regionally consistent practices and processes within a clinical department to ensure a consistent care experience for our members. The ADA works very closely with physician partners and the Department Administrator (DA) in fulfilling the job accountabilities.
 
Essential Functions:
Coordination of Back Office Clinical Operations: Supervises and coordinates all back office activities necessary to provide excellent patient focused care. Acts as a liaison between the physician partners, care team, support departments to ensure effective communication for overall patient care services, including regional communication cascade to frontline staff. Selects, coaches, develops and performance manages staff and affiliated clinicians in collaboration with physician partners and in compliance with requirements of EEO/AA goals, union contracts, and personnel policies of the organization. Collaborates with nursing leadership team and regional nursing services to ensure that clinical quality and patient safety assurance processes are conducted, trends identified and remediation strategies implemented. Provides daily oversight over multi-disciplinary teams to ensure effective teamwork and adherence to standard workflows and processes. Collaborates to develop recommendations, implement, and evaluate improved processes and systems within multi-disciplinary care teams and across the continuum of care. Collaborates with physician partners and nursing leaders to ensure clinical accreditation requirements met. Supports activities to develop, implement and sustain competency and standard workflows for support staff and clinicians. Works collaboratively with other supervisors/managers in the medical office building to provide highly coordinated care for patients. Ensures adoption through training and reinforcement of procedures designed to impact quality measures as appropriate, i.e., HEDIS and Department-specific quality and continuous improvement goals. Ensure back-office practices are in compliance with all Revenue Cycle requirements. Acts as a patient advocate when necessary. Prepares assigned team(s) for all KPHC upgrades and
enhancements in partnership with the KPHC team. Co-leads unit based teams (UBTs). Ensures the UBTs continuously focus on identifying and implementing ways to meet/exceed quality, safety, and service targets and implement regional initiatives. Monitors and controls expenditures, overtime, and staffing levels. Maintains current information and ensures that clinical activities and training incorporate all applicable KP policies, local, state, and federal laws and regulations and accreditation standards. Ensures health care team compliance with related Patient Safety, EH&S regulations, training requirements and regional emergency preparedness expectations. Researches and resolves customer complaints. Accountable for consistently demonstrating service behaviors and principles defined by the KPNW Quality of Service Behavior Standards the KP Mission and any specific department/organizational initiatives.
Support regional projects and committees.
The Assistant Department Administrator is accountable for coordinating all back office clinical functions including the implementation of regionally consistent practices, processes, and protocols within a clinical department to achieve excellence in quality of care, service, access, resource utilization, employee/physician satisfaction and workplace safety. The ADA is accountable for the implementation of regionally consistent practices and processes within a clinical department to ensure a consistent care experience for our members. The ADA works very closely with physician partners and the Department Administrator (DA) in fulfilling the job accountabilities.
 
Essential Functions:
Coordination of Back Office Clinical Operations: Supervises and coordinates all back office activities necessary to provide excellent patient focused care. Acts as a liaison between the physician partners, care team, support departments to ensure effective communication for overall patient care services, including regional communication cascade to frontline staff. Selects, coaches, develops and performance manages staff and affiliated clinicians in collaboration with physician partners and in compliance with requirements of EEO/AA goals, union contracts, and personnel policies of the organization. Collaborates with nursing leadership team and regional nursing services to ensure that clinical quality and patient safety assurance processes are conducted, trends identified and remediation strategies implemented. Provides daily oversight over multi-disciplinary teams to ensure effective teamwork and adherence to standard workflows and processes. Collaborates to develop recommendations, implement, and evaluate improved processes and systems within multi-disciplinary care teams and across the continuum of care. Collaborates with physician partners and nursing leaders to ensure clinical accreditation requirements met. Supports activities to develop, implement and sustain competency and standard workflows for support staff and clinicians. Works collaboratively with other supervisors/managers in the medical office building to provide highly coordinated care for patients. Ensures adoption through training and reinforcement of procedures designed to impact quality measures as appropriate, i.e., HEDIS and Department-specific quality and continuous improvement goals. Ensure back-office practices are in compliance with all Revenue Cycle requirements. Acts as a patient advocate when necessary. Prepares assigned team(s) for all KPHC upgrades and
enhancements in partnership with the KPHC team. Co-leads unit based teams (UBTs). Ensures the UBTs continuously focus on identifying and implementing ways to meet/exceed quality, safety, and service targets and implement regional initiatives. Monitors and controls expenditures, overtime, and staffing levels. Maintains current information and ensures that clinical activities and training incorporate all applicable KP policies, local, state, and federal laws and regulations and accreditation standards. Ensures health care team compliance with related Patient Safety, EH&S regulations, training requirements and regional emergency preparedness expectations. Researches and resolves customer complaints. Accountable for consistently demonstrating service behaviors and principles defined by the KPNW Quality of Service Behavior Standards the KP Mission and any specific department/organizational initiatives.
Support regional projects and committees.

Qualifications

Basic Qualifications:
Experience
Minimum two (2) years of business management experience.
Minimum two (2) years of proven people management/supervisory experience.
Education
Master's degree in a business or health care related field or six (6) years of experience in a directly related field - OR - a bachelor's degree AND two (2) years of experience - OR - an associate's degree AND four (4) years of experience in a directly related field.
High School Diploma OR General Education Development (GED) required.
License, Certification, Registration
N/A
 
Additional Requirements:
Ability to lead in a culturally diverse environment and promote culturally competent care.
Ability to communicate effectively in written and spoken English.
Ability to analyze, integrate and use quantitative data informed decisions about quality improvement and collaborating with clinical staff, back office staff, and team to achieve expected outcomes.
Ability to attend to details, prioritize and complete multiple tasks independently in a fast-paced environment and following agreed upon timeline.
Demonstrated understanding of clinical and operational processes; staff licensure/certification, clinical competency requirements and scope of practice concepts.
Excellence in customer service, service recovery and complaint resolution skills.
Must be able to work in a Labor/Management Partnership environment.
 

Preferred Qualifications:
Business management experience in health care setting.
Supervisory experience in a unionized health care setting.
Ambulatory health care experience.

Master's degree in healthcare, public or business administration, or related field.

Clinical background.

Ability to lead and implement change management and process improvement activities.
Ability to understand and utilize data to improve performance.
Ability to apply process improvement and project management principles.
Ability to performance manage, coach, and develop staff.
Ability to establish partnerships with physician group, organized labor representatives and peers in order to create a culture of commitment to patient focused service, excellent support of physician and nursing practices, innovation, compliance and integrity.

Basic Qualifications:
Experience
Minimum two (2) years of business management experience.
Minimum two (2) years of proven people management/supervisory experience.
Education
Master's degree in a business or health care related field or six (6) years of experience in a directly related field - OR - a bachelor's degree AND two (2) years of experience - OR - an associate's degree AND four (4) years of experience in a directly related field.
High School Diploma OR General Education Development (GED) required.
License, Certification, Registration
N/A
 
Additional Requirements:
Ability to lead in a culturally diverse environment and promote culturally competent care.
Ability to communicate effectively in written and spoken English.
Ability to analyze, integrate and use quantitative data informed decisions about quality improvement and collaborating with clinical staff, back office staff, and team to achieve expected outcomes.
Ability to attend to details, prioritize and complete multiple tasks independently in a fast-paced environment and following agreed upon timeline.
Demonstrated understanding of clinical and operational processes; staff licensure/certification, clinical competency requirements and scope of practice concepts.
Excellence in customer service, service recovery and complaint resolution skills.
Must be able to work in a Labor/Management Partnership environment.
 

Preferred Qualifications:
Business management experience in health care setting.
Supervisory experience in a unionized health care setting.
Ambulatory health care experience.

Master's degree in healthcare, public or business administration, or related field.

Clinical background.

Ability to lead and implement change management and process improvement activities.
Ability to understand and utilize data to improve performance.
Ability to apply process improvement and project management principles.
Ability to performance manage, coach, and develop staff.
Ability to establish partnerships with physician group, organized labor representatives and peers in order to create a culture of commitment to patient focused service, excellent support of physician and nursing practices, innovation, compliance and integrity.

About Kaiser Permanente

Company Description

Serving approximately 8.7 million members in nine states and the District of Columbia, Kaiser Permanente is America's leading nonprofit integrated health plan.

Kaiser Permanente's mission is to provide high-quality, affordable health care services to improve the health of our members and the communities we serve.

Our Northern California Region provides integrated health care services to approximately 3.2 million members. Approximately 4,400 physicians of The Permanente Medical Group provide services at 20 medical centers and numerous medical offices.

Company History

Founded in 1945, Kaiser Permanente is the nation’s largest not-for-profit health plan, serving more than 8.6 million members, with headquarters in Oakland, Calif. It comprises:

  1.   • Kaiser Foundation Health Plan, Inc.

  • Kaiser Foundation Hospitals and their subsidiaries

  • The Permanente Medical Groups.

At Kaiser Permanente, physicians are responsible for medical decisions. The Permanente Medical Groups, which provide care for Kaiser Permanente members, continuously develop and refine medical practices to help ensure that care is delivered in the most efficient and effective manner possible.

Kaiser Permanente’s creation resulted from the challenge of providing Americans medical care during the Great Depression and World War II, when most people could not afford to go to a doctor. Among the innovations it has brought to U.S. health care are:

  • prepaid health plans, which spread the cost to make it more affordable

  • physician group practice to maximize their abilities to care for patients

  • a focus on preventing illness as much as on caring for the sick

  • an organized delivery system, putting as many services as possible under one roof

Mission & Values

As a health care organization in the 21st century, we have a mission--to provide quality care for our members and their families, and to contribute to the well-being of our communities.

Working Here

When you bring your career to Kaiser Permanente, the work you do directly affects the health of millions. From the business people who shape our policies, to the IT professionals enabling life-saving data, to the nurses and physicians on the front line of patient care, everyone here has a role to play in the care continuum. Knowing you have a place in that process and witnessing the outcome of the work you do is empowering. It gives you a cause to stand behind. And it makes you feel proud of the work you do every day. When people witness the impact of their contributions, they excel. Together we have the power to make a difference.

Hiring Information

The first step in beginning your career search is to look for open jobs that match your skills, qualifications, and interests. Each posting includes a description of the position and the minimum required qualifications. Once you find a position you are interested in, register for an account and provide your information for consideration online.

Benefits

As an employee, you are eligible for benefits according to your full-time/part-time status and the number of hours scheduled to work per week. Benefits may vary based on your Kaiser Permanente region, position, scheduled hours, and representation by collective bargaining or employee groups, but generally include:

  • generous vacation, holiday, and sick leave

  • medical care (including prescriptions), vision, mental health, and dental care

  • disability and life insurance coverage

  • educational opportunities and tuition reimbursement

  • employee assistance programs

  • health care, dependent care, and transit spending account options

  • retirement plans

In addition, we believe in recognizing stellar performance and sponsor a variety of programs designed to reward our skilled, innovative, caring, and committed staff.

In short, at Kaiser Permanente, we understand that there is a direct correlation between happy employees and happy members. We take pride in the compassion and dedication of our employees and find many ways to reward their hard work. In return, our employees take pride in being a part of a collaborative, professional team focused on quality, service, and care.

Honors & Awards

Kaiser Permanente of Northern California has earned an "Excellent" rating from the National Committee for Quality Assurance (NCQA)-the nation's leading reviewer of health plan quality for consumers and employers. Excellent is the top rating granted by NCQA, which reviews satisfaction surveys, preventive measures, physician credentialing, member services and improvement initiatives.*

Both our Northern and Southern California regions were the only health plans in California identified by the NCQA in its list of the best health care programs in the Pacific States. (NCQA's The State of Health Care Quality 2003)

The Joint Commission on Accreditation of Healthcare Organizations accredits all Kaiser Foundation Hospitals in California.

For the seventh straight year, no other health plan has earned higher ratings from the California Cooperative Health Reporting Initiative on more measures than Kaiser Permanente. The annual ratings measure clinical quality and member satisfaction. (CCHRI Report on Quality 2003)

Our Northern California region received more three-star "Excellent" ratings than any other health plan surveyed by California's Office of the Patient Advocate on California's Quality of Care Report Card 2003-04.

* Commercial HMO and Medicare-contracted product lines: April 2003.