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Experience:
0-1 years of experience
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Employment Type:
Intern/Co-op
Posted:
3/18/2015
Job Category:
Engineering
Industry:
Health Care & Medicine
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Digital Value Communication Project Intern-Graduate
Kaiser Permanente | Pleasanton, California
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Job Description

Lay the groundwork for a dynamic future with an industry leader. At Kaiser Permanente, you'll forge lasting relationships with colleagues across the organization while enjoying the opportunity to grow your experience and hone your expertise on assignments that have real impact. Our interns have worked on everything from analyzing financial software and developing new marketing strategies, to designing mobile apps and helping clinicians improve care delivery. We want you to get the most out of your time here and will give you projects that challenge you to think freely, question thoroughly, and explore deeply.

 

 

Essential Functions:

Contributing to a designated project or initiative to meet a KP business objective.

Report development and analytics.

Project management - planning, execution, and measurement.

Learning new applications needed to complete assignments or support the execution of business objectives.

Job shadowing in other functional areas.

Performing additional duties as required.

 

Department Profile:

The Digital Services Group (DSG) is responsible for designing, implementing and evolving Kaiser Permanentes digital presence. DSG manages kp.org and delivers clinical and health plan services to KP members, business customers, and shoppers through digital tools and resources. DSG supports total health by optimizing how users leverage the array of products and services available through digital channels. Our functions include:
Digital Strategy and Insights
Digital Product Solutions
Creative Services

Digital Operations and Implementation

 

Intern Project Summary:

We are seeking qualified intern candidates to help us improve our users experience with kp.org. Interns will partner with product managers to support ongoing development of DSGs digital portfolio dashboard. Interns will apply solid business acumen and understanding of digital analytics and data to help us identify strategic opportunities for enhancing the value our members receive in their digital experience, and enhance the way we communicate that value to our stakeholders.
 

(Detailed project plans will be defined by DSGs intern manager prior to the interview process)

Lay the groundwork for a dynamic future with an industry leader. At Kaiser Permanente, you'll forge lasting relationships with colleagues across the organization while enjoying the opportunity to grow your experience and hone your expertise on assignments that have real impact. Our interns have worked on everything from analyzing financial software and developing new marketing strategies, to designing mobile apps and helping clinicians improve care delivery. We want you to get the most out of your time here and will give you projects that challenge you to think freely, question thoroughly, and explore deeply.

 

 

Essential Functions:

Contributing to a designated project or initiative to meet a KP business objective.

Report development and analytics.

Project management - planning, execution, and measurement.

Learning new applications needed to complete assignments or support the execution of business objectives.

Job shadowing in other functional areas.

Performing additional duties as required.

 

Department Profile:

The Digital Services Group (DSG) is responsible for designing, implementing and evolving Kaiser Permanentes digital presence. DSG manages kp.org and delivers clinical and health plan services to KP members, business customers, and shoppers through digital tools and resources. DSG supports total health by optimizing how users leverage the array of products and services available through digital channels. Our functions include:
Digital Strategy and Insights
Digital Product Solutions
Creative Services

Digital Operations and Implementation

 

Intern Project Summary:

We are seeking qualified intern candidates to help us improve our users experience with kp.org. Interns will partner with product managers to support ongoing development of DSGs digital portfolio dashboard. Interns will apply solid business acumen and understanding of digital analytics and data to help us identify strategic opportunities for enhancing the value our members receive in their digital experience, and enhance the way we communicate that value to our stakeholders.
 

(Detailed project plans will be defined by DSGs intern manager prior to the interview process)

Qualifications

Basic Qualifications:

Experience

N/A.

Education

Pursuing a graduate degree or have completed a graduate program from an accredited university within the last year.

Bachelor's degree required.

License, Certification, Registration

N/A.

 

 

Additional Requirements:

Strong problem solving / analytic skills (quantitative and qualitative);
The ability to work independently with minimal direction as well as collaboratively as part of a project team;
Working knowledge of healthcare and insurance business processes and concepts;
Working knowledge of data collection and metrics;
Able to understand standard marketing and business metrics, such as conversion rates, lift, and ROI;
Excellent written and verbal communication skills;
Excellent presentation skills; and
Strong working knowledge of Microsoft office (Word, Excel, Access, PowerPoint and Project), Visio or workflow tool;
Strong intellectual curiosity and desire to learn;

Experience with a web analytics tool such as Google Analytics is a plus. 

 

Preferred Qualifications:

3.0 GPA or above

Advanced analytical and problem-solving skills

Proven ability to build effective working relationships as well as strong interpersonal skills.

Excellent verbal and written communication skills.

Ability to learn quickly and experience producing high quality work in short periods of time.

Basic Qualifications:

Experience

N/A.

Education

Pursuing a graduate degree or have completed a graduate program from an accredited university within the last year.

Bachelor's degree required.

License, Certification, Registration

N/A.

 

 

Additional Requirements:

Strong problem solving / analytic skills (quantitative and qualitative);
The ability to work independently with minimal direction as well as collaboratively as part of a project team;
Working knowledge of healthcare and insurance business processes and concepts;
Working knowledge of data collection and metrics;
Able to understand standard marketing and business metrics, such as conversion rates, lift, and ROI;
Excellent written and verbal communication skills;
Excellent presentation skills; and
Strong working knowledge of Microsoft office (Word, Excel, Access, PowerPoint and Project), Visio or workflow tool;
Strong intellectual curiosity and desire to learn;

Experience with a web analytics tool such as Google Analytics is a plus. 

 

Preferred Qualifications:

3.0 GPA or above

Advanced analytical and problem-solving skills

Proven ability to build effective working relationships as well as strong interpersonal skills.

Excellent verbal and written communication skills.

Ability to learn quickly and experience producing high quality work in short periods of time.

About Kaiser Permanente

Company Description

Serving approximately 8.7 million members in nine states and the District of Columbia, Kaiser Permanente is America's leading nonprofit integrated health plan.

Kaiser Permanente's mission is to provide high-quality, affordable health care services to improve the health of our members and the communities we serve.

Our Northern California Region provides integrated health care services to approximately 3.2 million members. Approximately 4,400 physicians of The Permanente Medical Group provide services at 20 medical centers and numerous medical offices.

Company History

Founded in 1945, Kaiser Permanente is the nation’s largest not-for-profit health plan, serving more than 8.6 million members, with headquarters in Oakland, Calif. It comprises:

  1.   • Kaiser Foundation Health Plan, Inc.

  • Kaiser Foundation Hospitals and their subsidiaries

  • The Permanente Medical Groups.

At Kaiser Permanente, physicians are responsible for medical decisions. The Permanente Medical Groups, which provide care for Kaiser Permanente members, continuously develop and refine medical practices to help ensure that care is delivered in the most efficient and effective manner possible.

Kaiser Permanente’s creation resulted from the challenge of providing Americans medical care during the Great Depression and World War II, when most people could not afford to go to a doctor. Among the innovations it has brought to U.S. health care are:

  • prepaid health plans, which spread the cost to make it more affordable

  • physician group practice to maximize their abilities to care for patients

  • a focus on preventing illness as much as on caring for the sick

  • an organized delivery system, putting as many services as possible under one roof

Mission & Values

As a health care organization in the 21st century, we have a mission--to provide quality care for our members and their families, and to contribute to the well-being of our communities.

Working Here

When you bring your career to Kaiser Permanente, the work you do directly affects the health of millions. From the business people who shape our policies, to the IT professionals enabling life-saving data, to the nurses and physicians on the front line of patient care, everyone here has a role to play in the care continuum. Knowing you have a place in that process and witnessing the outcome of the work you do is empowering. It gives you a cause to stand behind. And it makes you feel proud of the work you do every day. When people witness the impact of their contributions, they excel. Together we have the power to make a difference.

Hiring Information

The first step in beginning your career search is to look for open jobs that match your skills, qualifications, and interests. Each posting includes a description of the position and the minimum required qualifications. Once you find a position you are interested in, register for an account and provide your information for consideration online.

Benefits

As an employee, you are eligible for benefits according to your full-time/part-time status and the number of hours scheduled to work per week. Benefits may vary based on your Kaiser Permanente region, position, scheduled hours, and representation by collective bargaining or employee groups, but generally include:

  • generous vacation, holiday, and sick leave

  • medical care (including prescriptions), vision, mental health, and dental care

  • disability and life insurance coverage

  • educational opportunities and tuition reimbursement

  • employee assistance programs

  • health care, dependent care, and transit spending account options

  • retirement plans

In addition, we believe in recognizing stellar performance and sponsor a variety of programs designed to reward our skilled, innovative, caring, and committed staff.

In short, at Kaiser Permanente, we understand that there is a direct correlation between happy employees and happy members. We take pride in the compassion and dedication of our employees and find many ways to reward their hard work. In return, our employees take pride in being a part of a collaborative, professional team focused on quality, service, and care.

Honors & Awards

Kaiser Permanente of Northern California has earned an "Excellent" rating from the National Committee for Quality Assurance (NCQA)-the nation's leading reviewer of health plan quality for consumers and employers. Excellent is the top rating granted by NCQA, which reviews satisfaction surveys, preventive measures, physician credentialing, member services and improvement initiatives.*

Both our Northern and Southern California regions were the only health plans in California identified by the NCQA in its list of the best health care programs in the Pacific States. (NCQA's The State of Health Care Quality 2003)

The Joint Commission on Accreditation of Healthcare Organizations accredits all Kaiser Foundation Hospitals in California.

For the seventh straight year, no other health plan has earned higher ratings from the California Cooperative Health Reporting Initiative on more measures than Kaiser Permanente. The annual ratings measure clinical quality and member satisfaction. (CCHRI Report on Quality 2003)

Our Northern California region received more three-star "Excellent" ratings than any other health plan surveyed by California's Office of the Patient Advocate on California's Quality of Care Report Card 2003-04.

* Commercial HMO and Medicare-contracted product lines: April 2003.