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Experience:
Not specified
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Employment Type:
Intern/Co-op
Posted:
3/17/2015
Job Category:
Health Care Provider
Industry:
Health Care & Medicine
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Medical Assistant
Kaiser Permanente | Denver, Colorado
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Job Description

Under direct supervision, performs a variety of basic and routine patient care and clerical duties to assist medical providers in the care and treatment of patients. Primary function is to room patients and facilitate provider schedule. Makes members/patients and their needs a primary focus of one's actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Builds rapport and cooperative relationship with members/patients. Considers how actions or plans will affect members; responds quickly to meet member/patient needs and resolves problems.
 
Essential Functions:
Performs duties and responsibilities with excellence, enthusiasm, great service orientation demonstrating courteous behaviors and mannerisms, and by anticipating physician and other medical providers needs. Demonstrates flexibility and readily assists other staff members. Maintains a safe and healthy work environment for patients, self, and others.
Prepares examination and treatment rooms for use by physicians and other medical providers by cleaning, stocking and arranging supplies, equipment and instruments. Prepares treatment rooms for special procedures using knowledge of sterile technique, as required. Cleans, packages and sterilizes reusable supplies and instruments, as needed, appropriately using germicide solution.
Reviews and communicates to physician and other medical providers appointment schedule to determine patient visit order and solicits special instructions or requests for the day, greets and escorts patient to examination or treatment room in a respectful, warm and caring manner. Keeps patients, physician or other medical providers, and other team members, informed of physician's or other medical provider's status and/or time delays throughout the day.
Interviews patient to determine reason for visit; takes patient's vital signs, e.g., blood pressure, pulse, respiration, temperature, height and weight; records information in patient's medical record; and reports findings to appropriate personnel, according to standard requirements.
Instructs or assists patients in preparation for scheduled procedures, in a caring and courteous manner. Provides routine verbal and written instructions to patients as specifically directed, such as use of crutches, cast care and wound care; escorts patients to other patient care areas, as needed.
Performs appropriate basic, routine and regular delegated medical functions as directed and within appropriate scope of practice as inferred by knowledge, skill level, and KP guidelines (e.g., vision screening, ear irrigations, hearing tests, hematocrit, tonometry measurements, EKG tests, collecting throat, wound, and sputum specimens, and urine cultures) using appropriate instruments, techniques, and specimen labeling process.
Supports physicians and other medical providers performing routine examination and treatment procedures by attending patient during procedures and providing appropriate supplies and instruments.
Performs routine clerical and reception duties, as required, such as completing patient visit records, maintaining departmental logs, answering telephones and taking messages, checking in patients, and scheduling patient appointments.
Performs other duties as assigned, such as assisting in orienting and training new employees, transporting equipment or patient, stocking shelves, taking inventories, ordering supplies.
Demonstrates computer literacy for charting and reviewing in an automated medical record. Works within scope of practice and according to KP policies. Complies with regulatory requirements and standards of care.
Medical Assistants hired before 4/14/03 with medication administration knowledge & skill competency validation prior to 1/1/05 and a current annual competency validation and written provider sponsor agreement may administer ONLY routine & regularly given meds per the regional medication administration guideline. MAs can not administer medications that require drug dose calculation.
Under direct supervision, performs a variety of basic and routine patient care and clerical duties to assist medical providers in the care and treatment of patients. Primary function is to room patients and facilitate provider schedule. Makes members/patients and their needs a primary focus of one's actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Builds rapport and cooperative relationship with members/patients. Considers how actions or plans will affect members; responds quickly to meet member/patient needs and resolves problems.
 
Essential Functions:
Performs duties and responsibilities with excellence, enthusiasm, great service orientation demonstrating courteous behaviors and mannerisms, and by anticipating physician and other medical providers needs. Demonstrates flexibility and readily assists other staff members. Maintains a safe and healthy work environment for patients, self, and others.
Prepares examination and treatment rooms for use by physicians and other medical providers by cleaning, stocking and arranging supplies, equipment and instruments. Prepares treatment rooms for special procedures using knowledge of sterile technique, as required. Cleans, packages and sterilizes reusable supplies and instruments, as needed, appropriately using germicide solution.
Reviews and communicates to physician and other medical providers appointment schedule to determine patient visit order and solicits special instructions or requests for the day, greets and escorts patient to examination or treatment room in a respectful, warm and caring manner. Keeps patients, physician or other medical providers, and other team members, informed of physician's or other medical provider's status and/or time delays throughout the day.
Interviews patient to determine reason for visit; takes patient's vital signs, e.g., blood pressure, pulse, respiration, temperature, height and weight; records information in patient's medical record; and reports findings to appropriate personnel, according to standard requirements.
Instructs or assists patients in preparation for scheduled procedures, in a caring and courteous manner. Provides routine verbal and written instructions to patients as specifically directed, such as use of crutches, cast care and wound care; escorts patients to other patient care areas, as needed.
Performs appropriate basic, routine and regular delegated medical functions as directed and within appropriate scope of practice as inferred by knowledge, skill level, and KP guidelines (e.g., vision screening, ear irrigations, hearing tests, hematocrit, tonometry measurements, EKG tests, collecting throat, wound, and sputum specimens, and urine cultures) using appropriate instruments, techniques, and specimen labeling process.
Supports physicians and other medical providers performing routine examination and treatment procedures by attending patient during procedures and providing appropriate supplies and instruments.
Performs routine clerical and reception duties, as required, such as completing patient visit records, maintaining departmental logs, answering telephones and taking messages, checking in patients, and scheduling patient appointments.
Performs other duties as assigned, such as assisting in orienting and training new employees, transporting equipment or patient, stocking shelves, taking inventories, ordering supplies.
Demonstrates computer literacy for charting and reviewing in an automated medical record. Works within scope of practice and according to KP policies. Complies with regulatory requirements and standards of care.
Medical Assistants hired before 4/14/03 with medication administration knowledge & skill competency validation prior to 1/1/05 and a current annual competency validation and written provider sponsor agreement may administer ONLY routine & regularly given meds per the regional medication administration guideline. MAs can not administer medications that require drug dose calculation.

Qualifications

Basic Qualifications:
Experience
N/A
Education
High School Diploma or General Education Diploma (GED) required.
License, Certification, Registration
N/A
 
Additional Requirements:
Completion of a Medical Assistant training program of at least six months in duration for the Medical Assistant.
Copy of diploma and transcripts from program required.
Demonstrated customer service skills, customer focus abilities and the ability to understand Kaiser Permanente customer needs.

Preferred Qualifications:
Certification as Medical Assistant preferred.
Basic Qualifications:
Experience
N/A
Education
High School Diploma or General Education Diploma (GED) required.
License, Certification, Registration
N/A
 
Additional Requirements:
Completion of a Medical Assistant training program of at least six months in duration for the Medical Assistant.
Copy of diploma and transcripts from program required.
Demonstrated customer service skills, customer focus abilities and the ability to understand Kaiser Permanente customer needs.

Preferred Qualifications:
Certification as Medical Assistant preferred.

About Kaiser Permanente

Company Description

Serving approximately 8.7 million members in nine states and the District of Columbia, Kaiser Permanente is America's leading nonprofit integrated health plan.

Kaiser Permanente's mission is to provide high-quality, affordable health care services to improve the health of our members and the communities we serve.

Our Northern California Region provides integrated health care services to approximately 3.2 million members. Approximately 4,400 physicians of The Permanente Medical Group provide services at 20 medical centers and numerous medical offices.

Company History

Founded in 1945, Kaiser Permanente is the nation’s largest not-for-profit health plan, serving more than 8.6 million members, with headquarters in Oakland, Calif. It comprises:

  1.   • Kaiser Foundation Health Plan, Inc.

  • Kaiser Foundation Hospitals and their subsidiaries

  • The Permanente Medical Groups.

At Kaiser Permanente, physicians are responsible for medical decisions. The Permanente Medical Groups, which provide care for Kaiser Permanente members, continuously develop and refine medical practices to help ensure that care is delivered in the most efficient and effective manner possible.

Kaiser Permanente’s creation resulted from the challenge of providing Americans medical care during the Great Depression and World War II, when most people could not afford to go to a doctor. Among the innovations it has brought to U.S. health care are:

  • prepaid health plans, which spread the cost to make it more affordable

  • physician group practice to maximize their abilities to care for patients

  • a focus on preventing illness as much as on caring for the sick

  • an organized delivery system, putting as many services as possible under one roof

Mission & Values

As a health care organization in the 21st century, we have a mission--to provide quality care for our members and their families, and to contribute to the well-being of our communities.

Working Here

When you bring your career to Kaiser Permanente, the work you do directly affects the health of millions. From the business people who shape our policies, to the IT professionals enabling life-saving data, to the nurses and physicians on the front line of patient care, everyone here has a role to play in the care continuum. Knowing you have a place in that process and witnessing the outcome of the work you do is empowering. It gives you a cause to stand behind. And it makes you feel proud of the work you do every day. When people witness the impact of their contributions, they excel. Together we have the power to make a difference.

Hiring Information

The first step in beginning your career search is to look for open jobs that match your skills, qualifications, and interests. Each posting includes a description of the position and the minimum required qualifications. Once you find a position you are interested in, register for an account and provide your information for consideration online.

Benefits

As an employee, you are eligible for benefits according to your full-time/part-time status and the number of hours scheduled to work per week. Benefits may vary based on your Kaiser Permanente region, position, scheduled hours, and representation by collective bargaining or employee groups, but generally include:

  • generous vacation, holiday, and sick leave

  • medical care (including prescriptions), vision, mental health, and dental care

  • disability and life insurance coverage

  • educational opportunities and tuition reimbursement

  • employee assistance programs

  • health care, dependent care, and transit spending account options

  • retirement plans

In addition, we believe in recognizing stellar performance and sponsor a variety of programs designed to reward our skilled, innovative, caring, and committed staff.

In short, at Kaiser Permanente, we understand that there is a direct correlation between happy employees and happy members. We take pride in the compassion and dedication of our employees and find many ways to reward their hard work. In return, our employees take pride in being a part of a collaborative, professional team focused on quality, service, and care.

Honors & Awards

Kaiser Permanente of Northern California has earned an "Excellent" rating from the National Committee for Quality Assurance (NCQA)-the nation's leading reviewer of health plan quality for consumers and employers. Excellent is the top rating granted by NCQA, which reviews satisfaction surveys, preventive measures, physician credentialing, member services and improvement initiatives.*

Both our Northern and Southern California regions were the only health plans in California identified by the NCQA in its list of the best health care programs in the Pacific States. (NCQA's The State of Health Care Quality 2003)

The Joint Commission on Accreditation of Healthcare Organizations accredits all Kaiser Foundation Hospitals in California.

For the seventh straight year, no other health plan has earned higher ratings from the California Cooperative Health Reporting Initiative on more measures than Kaiser Permanente. The annual ratings measure clinical quality and member satisfaction. (CCHRI Report on Quality 2003)

Our Northern California region received more three-star "Excellent" ratings than any other health plan surveyed by California's Office of the Patient Advocate on California's Quality of Care Report Card 2003-04.

* Commercial HMO and Medicare-contracted product lines: April 2003.