Experience:
No experience
Employment Type:
Full time
Posted:
3/14/2019
Job Category:
Customer Service
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Parts Counter / Customer Service (3rd Shift...
Jx Enterprises, Inc. | Wyoming, Michigan
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Job Description

Our Parts Counter Representatives assist both internal and external customers with solutions for their trucking needs. With opportunities from Entry Level to Experienced, this role is designed for a motivated and career-minded individual who wants the potential to earn more with the increase of knowledge and responsibility.

Essential Duties and Responsibilities:

Deliver exceptional customer service for our retail parts business.

Greet customers and assist in parts selection.

Answer questions, provide price quotes, inform of companion part requirements and specials in-person and over the phone.

Keep customers informed on status of special order and back-order parts. Receive, locate, bill and fulfill orders. Handle customer returns.

Deliver exceptional customer service to our Service department.

Assist mechanics with acquiring parts. Locate and secure parts from various vendors for shop jobs.

Help control and maintain inventory.

All other duties as assigned.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Competencies:

Priority Setting

Customer Service

Technical Skills

Minimum Qualifications:

High School or equivalent

Previous customer service experience

Automotive or truck parts related experience a plus

Intermediate Computer skills

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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About Jx Enterprises, Inc.

We are committed to be a dynamic first-class quality organization of associates, products, services and suppliers, customer driven by an urgent can-do philosophy with integrity and a mutual respect for a financially sound relationship. Our success will be measured by long-term growth as a result of continual quality improvements and customer satisfaction.

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