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Employment Type:
Full time
Job Category:
Operations Manager (Associate) - Wholesale Lending...
(This job is no longer available)
JPMorgan Chase & Co. | Chicago, IL
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Job Description

Operations Manager (Associate) - Wholesale Lending Services - Chicago, IL

Req #: 190018724

Location: Chicago, IL, US

Job Category: Operations

Job Description:

Wholesale Lending Services (WLS) services several lines of businesses within JPMorgan Chase, including Business Banking, Global Wealth Management, Investment Banking and Commercial Banking. The group consists of approximately 1,300 employees and is responsible for over $500 billion in loans outstanding.

WLS's Chicago Loan Center is responsible for booking, funding and closing new loans, renewals, and amendments for syndicated and non-syndicated Commercial Loan products. The team also handles loan servicing processing such as loan research and maintenance, loan payments, advances and terminations. Collateral functions include loan documentation preparation, documentation review, releases, image scanning and documentation storage. Specialized functions include special credits processing, letters of credit and specialized loan and agency handling. Key loan systems used include ACBS, VLS, LeasePak, Strategy and Loan IQ.

Job Description:

This position is responsible for providing leadership and managerial oversight for a team of approximately 12 FTE performing a variety of functions supporting transaction servicing for commercial loan products and services.

General Responsibilities:

* Handles oversight, research & maintenance and administrative functions for loan funding, account inquiries, payments, advances and terminations within a Client Contact Center setting.
* Involved in setting direction, policies, and guidelines for the team.
* Establishes and implements risk control processes and operational business models.
* Ensures loan documentation, loan files, audits, and operational risks are managed and conducted consistent with various LOB and bank policies as well as government regulations.
* Responsible for team member development, talent management and succession planning.
* Provides mentoring, training and assistance to new and existing team members.
* Assists in the creation and implementation of departmental procedures.
* Conducts team and individual meetings with staff members.
* Prepares and facilitates performance review discussions.
* QC of inbound/outbound phone calls and e-mail to customers
* Monitors sick/personal/vacation days of team members.
* Sets team performance standards using key metrics and monitors the team's overall performance against goals set.
* Handles performance issues within the team.
* Recruits, interviews and recommends new hires.

This will be a 10:30 a.m. - 7:00 p.m.shift

Required Qualifications:

A minimum of 5 years financial services or loan operations experience and client experience is required

* Previous management experience in a financial operations or client experience setting with direct reports
* Strong analytical, problem solving and judgment skills
* High level of flexibility and adaptability
* Must have strong customer service aptitude with the ability to resolve problems and escalated issues
* Proficient in resource management, organizational and/or operational change management, and conflict resolution
* A four-year college degree is preferred, or previous equivalent work experience
* Previous management/leadership experience in an operations or client experience setting
* Excellent oral and written communication skills
* Must have strong organization skills with the ability to prioritize and manage a variety of tasks
* Excellent interpersonal skills, including the ability to influence and lead a diverse group of people
* Experience in training and motivating other individuals
* Commercial loan operations experience preferred with knowledge of industry and regulatory requirements
* Experience with loans systems such as Loan IQ, VLS or ACBS is preferred
* Ability to work overtime as needed to support the team and ensure critical work is performed.

About JPMorgan Chase & Co.

JPMorgan (www.jpmorgan.com) is the investment banking arm of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $1.5 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset and wealth management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its JPMorgan and Chase brands.