Experience:
5+ years of experience
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Employment Type:
Full time
Posted:
4/21/2019
Job Category:
Marketing
Merchant Services - CMSAF - Marketing Associate
(This job is no longer available)
JPMorgan Chase & Co. | Plano, TX
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Job Description

Merchant Services - CMSAF - Marketing Associate

Req #: 190033813

Location: Plano, TX, US

Job Category: Marketing/Communications

Job Description:

The Client Communications Associate owns the client communications experience by managing business requests from concept and development through deployment. The Client Associate (CA) impacts communications by advising the business on marketing and servicing strategy and best practices, crafting the message, managing the process and championing communications through the full project lifecycle. The CA partners with operational, marketing, audience management and execution resources to ensure a timely, meaningful and relevant communications experience. The CA manages multiple projects of varying complexity, balancing the demands of the business, a strong controls structure, and a best in class client experience. The CA leverages Marketo, to deliver a personalized experience through marketing automation.

Primary Responsibilities:

* Owns the end-to-end process fulfill servicing and marketing communications requests from the business
* Produces clear and succinct written and verbal communications and knows how to structure and frame messages for different audiences.
* Completes Job trafficking of business requirements of each campaign
* Ensures quality and timeliness of project results
* Tracks pertinent inputs and outputs required for execution of a request
* Monitors specific project details, and creates standard or ad hoc reports
* Obtains all Audit and Campaign Approvals
* Works with various stake holders (Product, Marketing, MKS Execution teams, Legal & Compliance)
* Acts as a Liaison with multiple stakeholder groups, including region senior leaders & segment business owners
* Contributes/provides support to larger projects
* Escalates issues and risks in a timely manner to prevent negative impacts to the client experience
* Proactively looks for ways to improve processes and procedures that enable nimble response for clients; drives efficient use of resources within JPMC firm-wide and CCB-level controls and standards
* Self-starter with 3 - 5 years of experience in the financial services market as well as expertise in marketing services, operations and/or campaign/project management and/or communication management.
* Strong written and verbal communication skills and attention to detail combined with solid project management ability
* Comfortable working in an extremely fast paced, collaborative environment; meet deadlines and prioritize accordingly
* Ability to manage to tight deadlines with a mindset for flexibility
* Energetic with a style that promotes best in class client experience and a culture of collaboration and teamwork, along with the ability to work independently to drive business results
* A critical thinker with the ability to understand, dissect and analyze information and provide sustainable solutions; is capable of challenging the norm and making recommendations
* Ability to generate support from a wide-range of stakeholders and create a strong network of relationships at all levels of the organization
* Ability to facilitate effective meetings with subject matter experts and leadership
* Fluent in Microsoft Office (Excel, Word, PowerPoint) and SharePoint
* College degree or equivalent experience; Bachelor's Degree preferred
* Marketo or equivalent marketing automation platform experience preferred

About JPMorgan Chase & Co.

JPMorgan (www.jpmorgan.com) is the investment banking arm of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $1.5 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset and wealth management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its JPMorgan and Chase brands.