1-3 years of experience
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Employment Type:
Full time
Job Category:
Lead Teller - Operations Specialist Trainee - Full Time...
(This job is no longer available)
JPMorgan Chase & Co. | Atlanta, GA
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* Lead Teller - Operations Specialist Trainee - Full Time - Roswell Rd and Mt Vernon Hwy - Sandy Springs, GA

Req #: 180111178

Location: Sandy Springs, GA,US

Job Category: Branch Banking

Job Description:

At JP Morgan Chase, we have an obsession for helping our customers, taking care of our employees, a strong commitment to diversity and inclusion, building relationships, and delivering extraordinary customer service. Using the latest banking solutions combined with cutting edge financial technology you'll be front and center representing our brand, and providing superior customer service, to offer our customers the best solutions for their financial needs. If you are passionate about people, helping to improve the lives of our customers through financial solutions, education and advice, and want to join an exemplary team, then join us at JP Morgan Chase.

Do you have a passion for helping customers, building relationships and delivering extraordinary customer service? We are looking for energetic, enthusiastic people to be the face of Chase to our retail branch customers. Lead Teller-Operations Specialist who are successful in making referrals may be eligible for monthly incentives.

A Lead Teller-Operations Specialist Trainee is responsible for completing the Lead Teller-Operations Specialist Training Program (30 days) and learning the business activities of a Lead Teller-Operations Specialist.


As a Lead Teller Operations Specialist on a Branch Banking team, you support the Branch Manager and Tellers to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory banking requirements. Apply these skills to become a Lead Teller Operations Specialist at Chase and help impact the customer banking experience.


You'll contribute significantly to the success of your branch by helping with the following:

* Works with the branch manager to set the tone of the branch environment to provide an exceptional customer experience, and a dynamic and engaging culture
* Process and assist customers with transactions
* Introduce customers to your branch team who will build relationships and assist with specialized financial needs
* Make customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week
* Support the Branch Manager with all aspects of branch operations, including loss control, compliance and audit standards
* Assist with scheduling as necessary
* In the absence of the Branch Manager or designated banker, you'll be given responsibility to communicate branch priorities throughout the day
* Demonstrated ability to make connections, engage and educate customers and refer as appropriate
* Strong desire and ability to influence, educate and connect team, partners and customers to technology
* Demonstrated leadership abilities and works well in a team environment
* Demonstrated proficiency in operations and transaction accuracy
* Minimum one year of branch banking experience preferred; Teller and/or Personal Banker experience is a plus
* Detail-oriented, organized and ability to multi-task with an ability to follow policies, procedures, and regulatory banking requirements
* Some College level or military equivalent strongly preferred; High school degree, GED or foreign equivalent required
* Availability to work Branch hours, including weekends and some evenings

About JPMorgan Chase & Co.

JPMorgan (www.jpmorgan.com) is the investment banking arm of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $1.5 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset and wealth management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its JPMorgan and Chase brands.