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Customer & Product Support Development Program 2017c
John Deere | Moline, Illinois
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Job Description

There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.

Primary Location: United States (US) - Illinois (US-IL) - Moline 
Function: Marketing / Sales
Title: Customer & Product Support Development Program 2017c - 31428

Your Responsibilities

The Marketing Representative Development Program prepares new employees for a career of significant roles in John Deere's Equipment divisions.  Through three rotational assignments over a 15-18 month period, marketing reps develop company, product and customer knowledge.  Varied work assignments include experience with John Deere’s product lines, marketing and customer support activities, and the independent dealer organization.  There are two similarly structured career paths, Sales & Marketing or Customer & Product Support, that marketing reps choose based on education, interests and opportunity, which prepares employees for full-time positions in marketing & sales and customer & product support.

The marketing rep program includes three rotations: an initial 6-9 month assignment focused on developing product knowledge, a 3-4 month Regional Training Program instructor assignment training dealer personnel, and a 6-9 month assignment in a role that provides additional experience with the organization and product. Projects focus on learning the product line and marketing, sales, and customer support processes, while working as an instructor at the Regional Training Program provides marketing reps with an opportunity to teach product strategy, features and benefits to dealer employees. Following the third rotation, marketing reps are available to enter their first full-time position.  Relocation is typically required for each rotational assignment as well as the full-time position.

Customer & Product Support Rep - Technical

Customer and Product Support assignments provide learning and experience with product support, product lines, the dealer organizations, competition, and many other aspects of John Deere Customer and Product Support.  This role may lead to early career positions such as Factory or Corporate Product Support, Dealer Technical Assistance Center (DTAC) Support Specialists, Service Training Instructors, or various roles in our Shared Services organization. Key experiences / duties will vary by platform, product line, regions and branches, but may include:

  • Lead factory Dealer Technical Assistance Center (DTAC) projects enabling dealers to provide resolutions to product concerns and assist dealers in offering distinctive customer experience.
  • Address product performance issues or product problem resolution through activities such as performing quality audits, early detection problem resolution (EDPR) visits, and evaluating failures per machine (FPM) to assist in maximizing customer uptime.
  • Develop and implement defined support strategies, such as go-to-market support plans, to provide a consistent John Deere experience across all platforms, dealers, and regions.
  • Participate in, develop, and deliver dealer and company personnel training on new products, processes (customer product support), promotions, systems, and technology.  
  • Interface with sales regions, product engineering and dealers to provide accurate data to improve product performance and/or to support and provide inputs into the Problem Resolution Cycle Time.
  • Refine and implement customer and product support strategies to enable and support the use of telematics data, remote diagnostics, and prognostics solutions.
  • Travel with selected field managers to gain experience with distribution/sales/service channels.

Required qualifications:

  • Completed Bachelors or Masters/MBA, Ag Systems Technology, Marketing, Ag Business, Agronomy (with a business option), Mechanical / Agricultural / General Engineering, or other related degrees
  • Desired cumulative GPA of 3.0 on a 4.0 scale. Minimum GPA of 2.8 on a 4.0 required
  • Willing to travel up to 50%
  • Valid Driver’s License and ability to rent a car
  • Intermediate proficiency using standard desktop load applications such as Microsoft Office and Excel (data analysis and decision insight)
  • Willing to relocate to any John Deere location in the U.S. during the rotational program and for full-time position assignment.

Work Statement:  US Visa sponsorship is not available for this position.

Desired qualifications:

  • Ag operations experience obtained through education, dealership, production agricultural, and similar experiences
  • Previous internship experience
  • Demonstrated success with previous work/campus leadership
  • Proficiency with a foreign language (Spanish, Portuguese, German, French, Russian)

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. We offer comprehensive relocation and reward packages to help you get started on your new career path. Click here to find out more about our Total Rewards Package.

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

About John Deere

Company Description

John Deere is a world leader in providing advanced products and services and is committed to the success of customers whose work is linked to the land - those who cultivate, harvest, transform, enrich and build upon the land to meet the world's dramatically increasing need for food, fuel, shelter and infrastructure. Since 1837, John Deere has delivered innovative products of superior quality built on a tradition of integrity. The company sells products in more than 130 countries and employs more than 54,000 people.

Company History

Today, Deere & Company is one of the world's most admired businesses. But in 1837, John Deere, blacksmith and inventor, had little more than a blacksmith shop, a discarded steel saw, and an idea that would help farmers, changing the face of agriculture for all time.

Mission & Values

Founded in 1837 by John Deere, a blacksmith and inventor, Deere & Company has grown into one of the world's most admired businesses. This was no accident. John Deere was determined to build his business based on integrity, quality, commitment and innovation. Those values live on and thrive today. They determine the way we work, the quality we offer, and the unsurpassed treatment you get as a customer, investor, employee.

How we work:
It may be an understatement to say that we work every day to uphold our founder's core values. Because integrity, quality, commitment, innovation are not ideals we work towards. We live them. We breathe them. These values are the true essence of how we work and are in every product, service, and opportunity we offer you.

In addition, John Deere understands the value of a diverse workforce, dealer organization, and supplier base. We are truly dedicated to an inclusive environment where diversity is understood and welcomed. It's a commitment we see shared with and within all stakeholders at John Deere: from employees to dealers to suppliers.

Where we work:
Worldwide. Wherever people work on or with the land, that's where you'll find a John Deere presence.

What we offer:
Our founder was best known for his work with the first commercially successful plow. And so it is today that we're perhaps best known for our quality agricultural and turf equipment. The world’s leading manufacturer of farm equipment, as a matter of fact. We also take the lead worldwide in building forestry equipment. We're a major force in construction equipment. And John Deere Financial is one of the largest equipment finance companies. Not bad for a start-up company housed in a blacksmith shop.

What you can expect:
You might expect John Deere to have the highest ethics, rigorous regulatory compliance, and the deepest desire to develop and promote fairness in public policies and practices. You would be right on all accounts. And if you have a relationship with John Deere – as a customer, employee, dealer, or supplier – you would expect Deere to offer an inclusive environment. One that would welcome diversity. You would be right again.

Working Here

At John Deere, there are over 50,000 people who have taken the leap. The leap to achievement. The leap to learning. The leap to high-performance teamwork. The leap to being valued as a contributor, an employee, a person. These are John Deere employees who, today, help develop, produce, market, and support quality machinery and services worldwide. They understand and embrace the core values of integrity, quality, commitment, and innovation. And they are rewarded.

College Opportunities

Fresh out of college or wondering what comes next after high school?  You can feel great about your work – and where you work. At John Deere, it’s all about interacting with peers, sharing your skills, pushing your potential, and feeling satisfied. We’re always looking for smart, talented, and skilled people to join us. So go ahead, take the leap. Apply Today!


Working at John Deere is a great feeling. You connect with other highly talented employees. You're part of a company that recognizes and embraces diversity and inclusion. You have a role in producing the highest quality products and services. And you know that Deere is committed to being a great corporate citizen of the world. But more, you are recognized and rewarded for your contributions.