Experience:
No experience
Employment Type:
Full time
Posted:
11/7/2016
Job Category:
Customer Service
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Customer Service Representative
John Deere | Johnston, Iowa
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Job Description

There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.

Primary Location: United States (US) - Iowa (US-IA) - Johnston 
Function: Administrative / Clerical
Title: Customer Service Representative - 10701

Your Responsibilities

At John Deere Financial, our Customer Service Representatives will research, resolve, and respond to customer's questions and requests received via phone, e-mail, fax, and mail, regarding products and services.  In this position, you will:

  • Work closely with department team members in order to maintain required service levels
  • Document customer interactions and product/service issues and enter descriptive information online in order to provide history and track issue resolution
  • Track trends in customer and product concerns and inform/provide feedback to appropriate departments or units
  • Evaluate disputes between customer opinion and company actions and explore alternative solutions to resolve disputes
  • Troubleshoot and assist customers accessing customer self-serve website
  • Escalate complex questions for resolution, while referencing single or multiple screens and/or documents to resolve issues

US visa sponsorship is not available for this role.

What Skills You Need

  • Experience working in a call center or related customer service environment
  • Experience with Microsoft products, specifically Word and Excel
  • Excellent problem solving, negotiation, conflict resolution, and basic math skills
  • Demonstrated ability to manage multiple tasks for multiple products using various systems and processes
  • Proven ability to work independently in a team environment with high personal work standards
  • Proven ability to build strong working relationships and provide customer satisfaction while adhering to established policies and procedures
  • Strong attention to detail

What Makes You Stand Out

  • Customer service experience in a financial or service environment
  • Knowledge of revolving and installment credit products

Education

Ideally, you will have a Bachelor's degree in a business related discipline or equivalent work experience. 

Special Considerations

POSITION HOURS: Monday-Friday 7 a.m. to 6 p.m. and Saturday 8:00 a.m. to 12 p.m.  Target shifts are expected to be Monday - Friday 9:30 a.m. to 6:00 p.m., but may vary.  Some Saturdays and holidays required.

NOTE: Telephone calls made or received by this associate and the computer systems accessed during these calls will be monitored or recorded for training/quality purposes.

*** No relocation benefits are available for this position. ***

What You'll Get

With excellent training and development opportunities, our employees can advance their careers as fast and as far as their ambition, skills and competencies allow.  Multiple career paths enable our employees to explore their many talents and maximize career satisfaction. 

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

 

About John Deere

Company Description

John Deere is a world leader in providing advanced products and services and is committed to the success of customers whose work is linked to the land - those who cultivate, harvest, transform, enrich and build upon the land to meet the world's dramatically increasing need for food, fuel, shelter and infrastructure. Since 1837, John Deere has delivered innovative products of superior quality built on a tradition of integrity. The company sells products in more than 130 countries and employs more than 54,000 people.

Company History

Today, Deere & Company is one of the world's most admired businesses. But in 1837, John Deere, blacksmith and inventor, had little more than a blacksmith shop, a discarded steel saw, and an idea that would help farmers, changing the face of agriculture for all time.

Mission & Values

Founded in 1837 by John Deere, a blacksmith and inventor, Deere & Company has grown into one of the world's most admired businesses. This was no accident. John Deere was determined to build his business based on integrity, quality, commitment and innovation. Those values live on and thrive today. They determine the way we work, the quality we offer, and the unsurpassed treatment you get as a customer, investor, employee.

How we work:
It may be an understatement to say that we work every day to uphold our founder's core values. Because integrity, quality, commitment, innovation are not ideals we work towards. We live them. We breathe them. These values are the true essence of how we work and are in every product, service, and opportunity we offer you.

In addition, John Deere understands the value of a diverse workforce, dealer organization, and supplier base. We are truly dedicated to an inclusive environment where diversity is understood and welcomed. It's a commitment we see shared with and within all stakeholders at John Deere: from employees to dealers to suppliers.

Where we work:
Worldwide. Wherever people work on or with the land, that's where you'll find a John Deere presence.

What we offer:
Our founder was best known for his work with the first commercially successful plow. And so it is today that we're perhaps best known for our quality agricultural and turf equipment. The world’s leading manufacturer of farm equipment, as a matter of fact. We also take the lead worldwide in building forestry equipment. We're a major force in construction equipment. And John Deere Financial is one of the largest equipment finance companies. Not bad for a start-up company housed in a blacksmith shop.

What you can expect:
You might expect John Deere to have the highest ethics, rigorous regulatory compliance, and the deepest desire to develop and promote fairness in public policies and practices. You would be right on all accounts. And if you have a relationship with John Deere – as a customer, employee, dealer, or supplier – you would expect Deere to offer an inclusive environment. One that would welcome diversity. You would be right again.

Working Here

At John Deere, there are over 50,000 people who have taken the leap. The leap to achievement. The leap to learning. The leap to high-performance teamwork. The leap to being valued as a contributor, an employee, a person. These are John Deere employees who, today, help develop, produce, market, and support quality machinery and services worldwide. They understand and embrace the core values of integrity, quality, commitment, and innovation. And they are rewarded.

College Opportunities

Fresh out of college or wondering what comes next after high school?  You can feel great about your work – and where you work. At John Deere, it’s all about interacting with peers, sharing your skills, pushing your potential, and feeling satisfied. We’re always looking for smart, talented, and skilled people to join us. So go ahead, take the leap. Apply Today!

Benefits

Working at John Deere is a great feeling. You connect with other highly talented employees. You're part of a company that recognizes and embraces diversity and inclusion. You have a role in producing the highest quality products and services. And you know that Deere is committed to being a great corporate citizen of the world. But more, you are recognized and rewarded for your contributions.