1-3 years of experience
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Employment Type:
Full time
Job Category:
Keyholder, Madewell, Newbury
J.Crew Group, Inc. | Boston, Massachusetts
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Job Description


[Hourly Full-Time, reports to a store director]

How cool is it to be on the inside track! From the start, we are looking to develop our Keyholders from entry level on the leadership team to running a store one day. This role is focused on driving a selling + service culture by doing + directing. We are very much a lead-by-example kind of place and our KH demonstrates just what we mean when we say: exceeding customer expectations is in our DNA.

Let's begin with the things we value:


believes in our brand, loves fashion + shows up with an intuitive feel for what's right

Customer Hero

is customer-centric + relentless about exceeding expectations


can grow a business + constantly questions what can be done better


can identify + articulate ideas to reinvent + evolve a business


is market-aware, forward thinking + global


provides direction + appropriate feedback to foster collaboration + productivity, embraces situational leadership

Okay, now let's add role-specific competencies:


leads efforts on the selling floor, toggles between doing, directing + providing feedback to achieve objectives


lays out work in an organized manner to achieve results, gives clear, specific direction + explains "what" + "why"

Team Player

is cooperative + works well with all associates, encourages everyone to participate, values all points of view


is easy to approach, warm, pleasant + available


treats associates equitably, sees multiple sides of an issue + is empathetic


is a versatile learner, energized by the new + unknown, is quick to jump in

So far so good? Great, now on to those necessary requirements:


high school or equivalent combo of education + experience

3+ Years Experience

specialty retail preferred

Grammar School Basics

we expect you've mastered these: a command of reading, writing, speaking + some presenting (in front of groups)


there when needed; weekends, holidays, overnights

Tech Savvy

facile with smartphones, apps, Word, PowerPoint


can lift, carry or move at least 40 lbs./18 kilos + we're going to max out your fitbit (with lots of walking around)

Got it all? Excellent, let's chat… we just might be the best place for you to build your career

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.

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