Experience:
No experience
Employment Type:
Intern/Co-op
Posted:
3/30/2019
Job Category:
Information Services
Technical Support Intern
(This job is no longer available)
JAMF Software | Eau Claire, WI
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Job Description

The Technical Support Intern position is an opportunity for individuals to compliment school curriculum and gain additional knowledge and experience. The role is key for learning the areas of software product knowledge, contact resource management, company structure, the technologies in the IT process and developing excellent customer service skills.

Jamf, an industry leading desktop management software company and technology solution to ensure the Apple platform succeeds within the enterprise. Our selection criteria are listed below and we are committed to supporting the community and all students aspiring to have a career within the technology field.

Responsibilities:

* Aid in the Service Desk functions, answering the General Support phone line and creating support cases to provide solutions
* Apply problem solving skills and knowledge of company software to perform client support to facilitate solutions
* Aid in the active development of an internal facing Wiki
* Support and troubleshoot issues relating to system configuration, application usage, and software implementation
* Create different software configuration & infrastructure environments in a development lab to troubleshoot client issues

Skills/Requirements

* Great written and verbal communication skills
* Ability to analyze issues and use judgment to make decisions
* Strong customer service and interpersonal skills
* Capacity to work well with groups and as an individual
* Working knowledge of Apple platform is preferred
* Possess positive attitude with an ability to learn new technologies
* Creative problem solving skills
* Flexible along with the ability to operate within a fast-moving environment
* Demonstrate practical experiences

Location: Eau Claire, WI

Job Type: Intern

Education: Pursuing a degree relating to the field of Information Technology, Quality Assurance, Technical Writing and/or Software Engineering

Supervisor: Manager,Technical Support

About JAMF Software

JAMF Software, headquartered in Minneapolis, Minnesota and founded in 2002, is already a seasoned pro within the global Macintosh community. JAMF Software is the creator of the Casper Client Management Suite that simplifies the lives of Macintosh system administrators throughout the United States and Europe. The Casper Suite was developed by system administrators for system administrators. It not only provides proven solutions for the challenges facing IT departments, but it also delivers increased efficiency, lower support costs, and a reduction in liability for CIOs. Experiences from the field and client input are what drive JAMF's development cycle. This results in the rapid release of product innovations for even the most demanding environments.