3-5 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
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Customer Account Rep I
James Hardie | Chicago, Illinois
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Job Description

About the Position As a Customer Account Representative you will have a highly interactive 6 week training program on using CRM systems. During your training you will have computer courses, individual one-on-one training on specific aspects of the job and an ample amount of shadowing on everyday tasks. This allows you to gain job knowledge and polish your skill sets. As you show your mettle and prove yourself in your current position, we want you to pursue new opportunities both in the department and across the business when you're ready for more. You might desire more challenges, want to develop skills in another area of the industry, or see the need for a new position.RESPONSIBILITIES: Critical Task Management - Action oriented - Organized and detail oriented - Ability to execute the task at hand and prioritize work to ensure productivity - Attention to detail - Problem Solver - Excellent comprehension with the ability to understand and communicate the issues that arise - Ability to approach a problem logically and think of creative solutions- Communication Skills- verbal and written- Ability to communicate clearly with both internal and external customers - Excellent documentation skills- Excellent composition skills - Computer Skills - Ability to use a desktop and laptop- Familiarity with Outlook, Windows, the Microsoft Office Suite including Excel, and with Internet Explorer We have three main tasks built into our schedule to properly function as one unit. They are: Phones, Emails and Order Entry. These functionalities are across all three segments of our Customer Operations department: Exteriors, Multi-Family, and Retail.QUALIFICATIONS: - Ability to identify and understand issues and resolve customer inquiries while developing appropriate solutions quickly and effectively.- Intermediate skills with the standard features of various personal computer word processing and spreadsheet software (Microsoft Word and Excel, PowerPoint, Outlook, Internet, and other proprietary software).- Superior interpersonal, oral, and written communication skills with the ability to relate well to and cooperate with others in effectively coordinating activities and to accomplish goals.- Strong attention to detail.EDUCATION/EXPERIENCE: -- Individuals pursuing Business, Sales, Logistics, or Supply Chain is a major plus-- Bachelor's Degree in related fields: Business, Economics, Engineering, or Supply Chain-- Zero to three years of work experience.-- Candidates must be bright, hardworking, driven and strong problem solvers.

About James Hardie

James Hardie Industries N.V. manufactures and sells fibre cement building products for interior and exterior building construction applications primarily in the United States, Australia, New Zealand, Philippines and Europe. Its fiber cement products are used in a number of markets, including new residential construction (single and multi-family housing), manufactured housing (mobile and pre-fabricated homes), repair and remodeling and a variety of commercial and industrial applications (stores, warehouses, offices, hotels, motels, schools, libraries, museums, dormitories, hospitals, detention facilities, religious buildings and gymnasiums). The Company manufactures numerous types of fiber cement products with a variety of patterned profiles and surface finishes for a range of applications, including external siding and soffit lining, internal linings, facades, fencing and floor and tile underlayments. (Source: 20-F)

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