No experience
Employment Type:
Full time
Job Category:
Customer Service
Tier II Voice (VoIP) Engineer
(This job is no longer available)
iStaff | Philadelphia, PA
Grad Date

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Job Description

*Hiring Manager setting up interviews for next week*

TeleCom Consulting Company is seeking a Voice Engineer (Tier 2) to provide superior customer service and advanced technical support for direct business customers including troubleshooting, making configuration changes, processing change orders, answer how to questions, and billing inquiries.

This is a direct hire opportunity and as such a great benefits package awaits including:

  • Blue Cross Medical, Dental and Vision (Company pays 70% of the premium),
  • 401k and Roth 401k with 50% employer match
  • Company paid STD, LTD, and life insurance
  • Health care and dependent care savings accounts
  • Paid time off
  • Holidays
  • Employee discounts

PLUS, tons of growth opportunity' you can definitely build a career here!

You should be an innovative and experienced engineer who has the ability to consult with clients that thrives in a fast-paced environment.


  • Identifies and recommends process improvement ideas to Management.
  • Demonstrate exceptional customer service behaviors such as: being friendly and caring, listening, empathy, diffuse upset customers, providing customers with accurate troubleshooting processes and information.
  • Troubleshooting technical problems, setting up advanced configurations, escalating with telecom carriers, escalating with Internet service providers, and handling all escalations from Tier 1.
  • Being the point on unresolved issues to ensure resolution or appropriate escalation to other work groups.
  • Project management and other duties as assigned.
  • Flexibility in occasionally adjusting schedule as needed for department staffing coverage.

To be successful, you should have most of the following:

  • 3+ Voice and VoIP experience in a support capacity
  • CCNA or desire and ability to get CCNA within first 6 months (company paid)
  • Proven successful customer service experience, inbound call center customer experience preferred
  • Working knowledge and troubleshooting experience of SIP (must), RTP, UDP, TCP, and NAT technologies
  • Troubleshooting experience with carriers for access and last mile facilities
  • Working knowledge of DNS, Web, email, voice mail, and eFax services

To expedite review of your Resume, when submitting for this position, please ensure your Resume highlights the above duties/qualifications that you legitimately have experience in/possess and email directly or through this job board. For fastest consideration, please do NOT apply through the iStaff website.

ABOUT iStaff:
Founded in 1995, iStaff offers combined experience of over 30 years of industry experience and demonstrated success in our IT recruiting and sales staff that has the expertise to source candidates with unique and hard to fill skill sets. Headquartered in Atlanta, GA, our IT recruiting division focuses on contract, contract to permanent and permanent placement opportunities on a national basis.


Applicants must be eligible to work in the specified location