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Employment Type:
Full time
Job Category:
Customer Service
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Help Desk - Tier II
iStaff | Griffin, Georgia
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Job Description

Tier II Help Desk

Location: Griffin, GA

Direct Hire: Targeting $50K

Our client is an MSP on the Southside of Atlanta. They have two HD and Two onsite engineers with a one floater on staff. Small team that will grow to 7-8 by the end of the year. They have 150 Monthly paying clients south of the city and they have 120 professional service clients that pay per project.

This position will be in house support and will be growing to be the lead of the team. The two in house guys now are about a tier I and a half and he/she needs a solid tier II...

VPN, Server, VMware ESXi, Office 365, some exchange, MCP cert/MSA, CSE cert. terminal server, Switching and routing exp. a must., DNS. This position will serve as the escalation of the tier I guys.

Currently they are handling 65% of the tickets in house, they want to get to 85% with this hire. Need to understand the technology and how it works.

Get paid salary and there is a monthly bonus... based on three factors, time it takes to complete ticket, customer satisfaction and SLA's. The bonus is tiered based off a percentage and the money that each activity generated that month.

They use ticket system that goes to Que and the ticket is worked according to the existing SLA.

Love Star Wars and they are gamers. They will be asked in the interview if they game.... like hardcore game. Nintendo switch is in office and they have a room for lunch dedicated to gaming. They have game nights once a month. Friday meetings are provided breakfast.

2.5 week vacation and 100% of employee healthcare covered.


Applicants must be eligible to work in the specified location

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