3-5 years of experience
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Employment Type:
Full time
Job Category:
Information Services
IT Support Specialist
(This job is no longer available)
iStaff | Duluth, GA
Grad Date

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Job Description

IT Specialist

Location: Duluth, GA

Direct Hire: Targeting $50K

A little bit about the role:

45 end users - all internal - remote support or going over to their desk, and laid back culture.

Looking for this this person to start in January. 2=3 step interview process.

They have a consulting firm that handles most of the system and networking work but will touch in some capacity.

Minimum Requirements:

  • 5 years experience with Microsoft Servers: Windows 2003, 2008, 2012, SBS, etc. with solid experience with Active Directory
  • 5 years experience supporting all Microsoft Desktop Operating Systems from Windows XP through Windows 10 including use of group policies and management of upgrades and services pack.
  • 3 years experience with Firewalls, managed Switches, VPNs, VLANs, etc.
  • 3 years experience with VMWARE and other server virtualization technologies
  • Experience deploying and supporting common Linux system distributions and applications
  • Experience supporting backup solutions both physical and virtual
  • Experience supporting anti-virus software with centralized management
  • Knowledge of Routing, Switching, Office 365 and Google Apps cloud solutions.
  • Strong time management and prioritization skills in a multi-tasking environment
  • Clear communication skills (to client, team, and management)
  • Good references
  • Ability to work an think clearly under pressure
  • Ability to prioritize workload each day
  • Strong critical thinking, analytic and problem-solving abilities

Key Tasks and Responsibilities:

  • Installation and management of a wide variety of desktop systems and software
  • Identify and deliver proactive measures that effectively prevent issues and reduce risks of failure
  • Be the first and last level of support for the IT support needs of for about 40 in-house users
  • Take ownership from start to finish by investigating, troubleshooting and resolving hardware and software issues.
  • Perform consistent follow-up with users through support tools to ensure complete resolution and user satisfaction
  • Coordinate off-site repairs with external vendors (When necessary)
  • Work with other staff to test new applications and upgrades
  • Collaborate and perform functions remotely and on-site to resolve issues and participate in projects
  • Collaborate effectively with branch office use for software development
  • Ensure timely communication and resolution of issues reported


Applicants must be eligible to work in the specified location