3-5 years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Job Category:
Product Engineer - Field Tech 3
(This job is no longer available)
iStaff | San Francisco, CA
Grad Date

Not sure what types of jobs you are interested in?

Explore Jobs
Based on Your Education

Follow This Company

Job Description

Job Summary:

Our client has a great culture and benefits and they're seeking a Product Engineer that will provide input to new product requirements and provide subject matter expertise during the development cycle. Product Engineers provide support during the Beta and QA phase and support during and after product release. The Product Engineer acts as Project Manager for support issues after the products have been released. Their involvement early in the requirement-gathering phase is crucial for new product development projects to ensure serviceability issues are covered after the product is released. Product Engineers become the product expert for new products and help insulate the development team during initial release and for the first several months thereafter. Product Engineers gather data, so they can simulate and demonstrate bugs to the developers, provide details to developers on the causes of issue and make recommendations for solutions. Product Engineers test and document Service Patches then certify for field trial, follow field trials to gather results, then help determine release plan. Also, the Product Engineer validates documents and certifies new 3rd party software products integral to their products as they become available.

Essential Functions:

Provide 3rd level support to the 1st and 2nd tiers of support, implementations, and Field Service on escalated issues.

Act as the go-between for Development, our Development partners and the PSC.

Enter, track and help set priorities for escalated issues Verify Service fixes and Hot fixes

Create Technical Bulletins and Notice of Field Change Bulletins.

On-site visits to external and internal customers as well as partner locations as needed.

Assist with diagnosis and correction of escalated issues.

Review and provide input during requirements gathering for new products.

Assist QA group during Alpha and Beta test phases of new products.

Assist with training of PSC


Minimum 2 years experience in technical support environment

Working knowledge of PC and server hardware and operating systems

Working knowledge of network connectivity (LAN, WAN & Internet)

Bachelor's Degree or equivalent training/experience is desired

Ability to troubleshoot application and hardware issues

Excellent written and communication skills Extensive experience working with virtualization (VMWare, RDS, XenApp, XenDesktop) including setup and troubleshooting.

Must be able to travel.

Desired Skills:

Experience with Active Directory and Group Policy Experience in Healthcare IT/Support.


Applicants must be eligible to work in the specified location