3-5 years of experience
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Employment Type:
Full time
Job Category:
Information Services
IT Support Contractor
(This job is no longer available)
iStaff | Philadelphia, PA
Grad Date

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Job Description

Our client, a leader in the insurance industry, is looking to add an IT Support Specialist to their team.

Essential Job Functions

  • Perform onsite analysis, diagnosis and resolution of client device and network problems for end users.
  • Install, configure, test, maintain, monitor and troubleshoot, desktop, laptop, palmtop and other client devices and related hardware and software in order to deliver required desktop service levels.
  • Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware, activate and support mobile devises and other desktop projects as needed.
  • Respond to calls for assistance at user Workstation or provide phone support for remote users as needed.
  • Setup new hires; configure desktop/laptops, printer access, email, and office phone and educate new users on IT processes.
  • Work with vendors to obtain support on their products including copiers, printers, phones and computer software.
  • Conduct research on desktop products in support of PC procurement and development efforts
  • Assist in the strategic planning of meeting future desktop hardware and software needs
  • Translate technical activities and objectives in a manner appropriate for diverse audiences and stakeholder during one-on-one interaction, meetings and or conference calls.
  • Proactively seek guidance on issues requiring additional clarity or instruction from others
  • Share accrued knowledge through the use of meeting, walkthroughs conference calls and other appropriate methods.
  • Follow departmental workflow processes and work in a transparent manner.


  • Bachelor's degree (major in information technology or related preferred field
  • 2-3 years previous experience supporting popular desktop and network operating systems, desktop, laptop, handheld, tablet and other client devices and internetworking protocols to corporate users
  • Hands-on hardware and software troubleshooting expertise
  • Working technical knowledge of current protocols, operation systems and standards.
  • Highly effective interpersonal and relationship-building skills
  • Strong written and oral communication skills
  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a fast-paced setting
  • Microsoft Certified Desktop Support Technician (MCDST) - Strongly preferred
  • Additional certifications and relevant training a Plus


Applicants must be eligible to work in the specified location