No experience
Employment Type:
Full time
Job Category:
Social Service
Intensive Case Management Caseworker
(This job is no longer available)
Grad Date

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Job Description

Requisition ID: req4914

Job Title: Intensive Case Management Caseworker

Sector: Social Work

Employment Category: Regular

Employment Type: Full-Time

Open to Expatriates: No

Location: USA-New York, NY - USP

Job Description

The ICM caseworker is responsible for providing comprehensive case management and referral services to vulnerable refugees, asylees, and SIVs. The position will assist clients with navigating local services, managing relationships and self-care, and maintaining stability in the areas of housing, finances, and safety. The ICM caseworker will also work to develop and maintain strong partnerships with local service providers to ensure strong referral processes for clients. The ICM caseworker will manage a caseload with the support of fellows, interns, and/or volunteers. The ICM caseworker will ensure that clients follow specific service plans and that clients receive regular contact during their service period.

Major Responsibilities:

Case Management and Referrals:

* Provide trauma-informed comprehensive case management for vulnerable refugees, asylees, and SIVs to help them feel safe, empowered, and stable.
* Complete individualized client intakes, including orientation to services, assessment of client needs, and development of client-specific safety plans.
* Develop individualized service plans for each client with an emphasis on the client's strengths, barriers and needs.
* Assist clients with referrals and access to appropriate resources including physical and mental health services, public benefits, transportation, low-income housing, social and community support, legal services, food access, childcare resources, etc.
* Balance services to high-needs clients with those who have less intensive needs fairly and consistently.
* Manage AmeriCorps, intern and volunteer tasks in support of client services.

Partnerships and Community Engagement:

* Build and maintain partnerships with external community service providers to improve client access. Assist clients in accessing ongoing care.
* Establish clear referral systems with community partners, both for sending and receiving referrals.
* Participate in office wide and ICM-specific meetings, trainings, and staff development activities.
* Support coworkers in responding to the urgent or unanticipated needs of vulnerable clients.

Documentation and Reporting:

* Maintain excellent case file quality by ensuring complete and timely documentation of intakes, assessments, service plans and case notes.
* Monitor and track service delivery to ensure compliance with program guidelines. Complete and submit client assessments at required intervals to track client's progress toward service plan goals.
* Prepare, distribute and document ICM clients' direct assistance and donations.
* Assist supervisor in completion of reports as required by funders and/or donors.
* Comply with and remain up-to date on all policies, procedures and best practices of the agency.
* Other related duties as assigned.


* Masters of Social Work degree with the ability to become SIFI certified within one year of hire
* At least 2 years of relevant experience in social service, case management, human service or related fields.
* Self-directed worker with excellent problem-solving and time-management skills. Ability to multitask, organize, and prioritize duties.
* An understanding of and ability to meet the unique needs of immigrants and refugees.
* Working knowledge of social services, public benefits, community organizations, health care systems, and related human services in the New York City Area strongly preferred.
* Aptitude for working through intense mental health and/or medical situations with clients, often in an emergency situation.
* Proven ability to balance direct client services with documentation and other compliance measures.
* Fluency in written and spoken English required. Bilingual ability in a common refugee language strongly preferred (French, Spanish, Dari, Arabic)

Working Environment:

* Standard office environment and regular field travel to support clients and retain community partnerships. Occasional evening and/or weekend work required.

About International Rescue Committee

Founded in 1933, the International Rescue Committee is a world leader in relief, rehabilitation, protection, post-conflict development, resettlement services and advocacy for those uprooted or affected by violent conflict and oppression. At work in 25 countries, the IRC delivers lifesaving aid in emergencies, rebuilds shattered communities, cares for war-traumatized children, rehabilitates health care, water and sanitation systems, reunites separated families, restores lost livelihoods, establishes schools, trains teachers, strengthens the capacity of local organizations and supports civil society and good-governance initiatives. For refugees afforded sanctuary in the United States, IRC offices across the country provide a range of assistance aimed at helping new arrivals get settled, adjust and acquire the skills to become self-sufficient. Committed to restoring dignity and self-reliance, the IRC is a global symbol of hope and renewal for those who have taken flight in search of freedom.