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Fall 2019 Advising & Education Support Services Intern...
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Job Description

The International Institute of New England is a 501(c)(3) non-profit serving refugees and immigrants in Boston, MA, Lowell, MA, and Manchester, NH. The Institute offers internships to students, graduate students, and recent graduates with demonstrated interest or experience in supporting refugee, asylee, and immigrant populations. Each internship includes an educational component, through which interns contextualize their experience and reflect on their service. Interns can also expect to spend some time each week supporting their office's front desk, assisting the Office Manager and learning to better navigate the services at the Institute.

All internships are unpaid and correspond roughly with the US semester system:

* Fall Internship: September 9, 2019 December 20, 2019

(Applications requested by August 5)

First consideration is given to applicants that can commit at least 12 hours (IINE-Lowell or IINE-Manchester internships) or 16 hours (IINE-Boston internships) over the course of one of the semesters outlined above. Applicants are encouraged to apply regardless of whether their schedule fits the semester system; IINE makes exceptions on a case-by-case basis. Slots fill quickly and candidates are encouraged to apply earlier than the requested date above.

IINE learning objectives:

Interns will conclude their semester-long experience at the International Institute of New England with the following common competencies:

* Identify and access community resources and services, particularly those responsive to the needs of refugees and immigrants.
* Understand the immigrant integration work and the US Refugee Resettlement program, as well as what part VOLAGs and resettlement agencies like the International Institute of New England play in receiving and integrating refugees.
* Respectfully express and engage ideas and values in a multicultural, multilingual environment.

Advising & Education Support Services Internship Overview

IINEs English for Speakers of Other Languages (ESOL) Program serves clients ages 18+ who are committed to taking their next college and career steps in the United States. Some students are refugees and asylees resettled by IINE, while others are referred to the Institute by affiliate organizations offering similar case management and employment services. IINE-Boston's adult education program also welcomes immigrants interested in improving their English. Students come with a wide range of schooling and instruction: many have experienced interrupted education and may not have completed high school in their countries of origin, while others have completed advanced degrees.

Both morning and evening students are provided with English instruction focused on workforce readiness; finding and maintaining employment; the pursuit of higher education; and living safely, comfortably, and happily in their homes in the Boston area. Students complete a reading and writing assessment when they register for classes or begin services. Placement in the appropriate class level is determined based on assessment results. Classes run throughout the year.

Supplementing classroom instruction, ESOL interns serve as coaches that help clients find and apply for jobs, pursue and obtain superior jobs, enter training programs, and further their education. Morning classes meet every Tuesday, Wednesday, and Thursday from 9:00AM-1:00PM. Evening classes meet from 6:00PM-9:00PM. The program is student-centered and experiential.

Reports to: ESOL Education Services Manager

Location: Boston, MA

Key Responsibilities:

* Conduct weekly information sessions
* Coach students on career, education, and civic engagement goals
* Assist the ESOL Education Services Manager in updating client records
* Provide general administrative assistance to the ESOL Program teams


* Interest in international, refugee, asylee, and/or immigrant issues
* Ability to work respectfully in a multicultural environment
* Patience speaking with non-native English speakers/second language-English speakers
* Tutoring or teaching experience a plus
* Participation in education-focused programs and English-teaching certifications (TEFL, TESL, TESOL) given first consideration

* Excellent oral and written communication skills
* Highly organized with great attention to detail
* Ability to handle multiple tasks and to switch gears quickly
* Professionalism, discretion, and maturity in dealing with confidential information
* Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
* Language skills in Arabic (standard), Arabic (Darija), French, Hattian Creole, Spanish, Chinese, Portuguese, Cape Verdean Creole, Somali, Swahili, and Nepali preferred
* Comfort navigating the Boston area on public transit

Learning Objectives:

* Communicate regularly with teachers regarding student needs
* Identify and employ best practices to communicate with beginner-level ESOL students
* Coach job seekers and direct strong candidates to potential employers