No experience
Employment Type:
Part time
Job Category:
Social Service
Temporary Case Specialist, Community Services
(This job is no longer available)
Grad Date

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Job Description

The International Institute of New England (IINE) is a non-profit organization that provides humanitarian relief, education, skills training, job placement, family reunification and pathways to citizenship for 2,000 immigrants and refugees each year. We work in Boston and Lowell, Massachusetts, and Manchester, New Hampshire.

IINE is the oldest and second largest resettlement agency in the region and has the largest Central American family reunification program in Greater Boston. More than 500 refugees and immigrants enroll in our education programs annually, and each year we connect hundreds of new Americans to jobs in New England companies.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. We are excited to share the career opportunity below and look forward to receiving your application!

Reports to: Community Services Manager

Supervises: N/A

Status: Non-exempt, part-time, temporary

Please note that this position is 24 hours/week and is scheduled to conclude September 30, 2019.


The Community Services Case Specialist implements refugee resettlement and post-resettlement case management, under the supervision of the Community Services Manager, by providing placement, orientation, and social services and assistance to refugee and asylee clients and their families. The objective of the program is to assist refugee and asylee clients in accessing services, employment opportunities, and becoming economically self-sufficient. Duties involve apartment set-up, cultural orientation, and appropriate of documentation of services provided.


* Bachelors Degree in Human Services, Counseling, or Social Work.

* Minimum of two years as a counselor or case worker (intern experience will be considered)

* Ability to work with clients needing a range of support services

* Solid knowledge of public benefits processes and systems and ability to learn new systems

* Drivers License and car a plus

* Interest in international, refugee, and asylee issues

* Excellent communication and advocacy skills

* Extremely well organized, detail oriented, flexible, and able to manage multiple tasks simultaneously

* A command of Microsoft Word, Excel, Outlook, and PowerPoint

* High-levels of discretion and maturity in dealing with confidential information

* Bi-lingual and bi-cultural experience a plus

Duties and Responsibilities:

* Conduct weekly intakes and provide referrals to relevant health, social, housing, educational, and employment-related services.

* Provide comprehensive case management services to Institute clients including case planning, home visiting, program enrollment, advocacy, and coordinate core services appointments

* Provide initial reception and placement services, including airport pick up, on an emergency basis.

* Conduct pre-arrival orientation with anchor or relatives

* Procure and set up apartments for arrivals including the provision of furniture, household goods, and basic supplies.

* Counsel and assist families in adjusting to life in the United States and attaining appropriate services.

* Ensure all clients receive their R&P funds within the first 90 days under the supervision of the Community Services Manager

* Coordinate client services to accomplish goals of individual and family self-sufficiency.

* Work to identify at-risk clients, help develop and implement appropriate client service plans.

* Keep professional and accurate documentation using centralized database, including assessments, client service plans, and case notes.

* Coordinate closely with other Institute programs and services.

* Develop and maintain relationships with community service providers.

* Triage difficult situations, in particular housing issues, medical and behavioral cases, and RHA, DTA, and SNAP complications.

* Support IINE-Boston food pantry operations, in particular pick-up and delivery of goods.

* Communicate with landlords to secure housing and address tenant concerns.

* Triage legal issues for asylee clients as they arise.

* Attend trainings and contractual meetings as needed.

* Attend staff meetings and weekly Client-focused meeting.

* Provide ongoing supervision and support of interns and volunteers, including daily assignment of tasks and review of completed activities.

* Perform all other duties assigned by supervisor.