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Fall 2019 Youth Services Intern (Manchester)
International Institute of New England | Manchester, New Hampshire
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Job Description

IINE Introduction:

The International Institute of New England is a 501(c)(3) non-profit serving refugees and immigrants in Boston, MA, Lowell, MA, and Manchester, NH. The Institute offers internships to students, graduate students, and recent graduates with demonstrated interest or experience in supporting refugee, asylee, and immigrant populations. Each internship includes an educational component, through which interns contextualize their experience and reflect on their service. Interns can also expect to spend some time each week supporting their office's front desk, assisting the Office Manager and learning to better navigate the services at the Institute.

All internships are unpaid and correspond roughly with the US semester system:

(Applications requested by August 5)

Applicants are encouraged to apply regardless of whether their schedule fits the semester system; IINE makes exceptions on a case-by-case basis. Slots fill quickly and candidates are encouraged to apply earlier than the requested date above.

Youth and School Impact Intern Overview

The Youth Services intern will assist the Youth Services Case Specialist to support youth, their families, and their local school system(s) as they overcome the challenges posed by cultural and linguistic differences.

Key Responsibilities:

Assist the Case Specialist with the following case management responsibilities:

* Attending home visits and helping to connect parents with available resources and services.
* Facilitating parent orientation and an ongoing support group.
* Coordinating school enrollment for newly arrived refugee youth.
* Working in partnership with School Liaisons and School social workers to identify and build relationships, as well as develop referral networks with other local service providers.
* Working collaboratively with New Hampshire Public Schools; spending time in the school and in regular communication with teachers, administrators, and social workers.
* Supporting Community Services staff when needed.


* Interest in international, refugee, asylee, and/or immigrant issues
* Ability to work respectfully in a multicultural environment
* Patience speaking with non-native English speakers/non-English speakers
* Experience interacting with social welfare agencies highly desirable
* Experience advocating on behalf of others
* Excellent oral and written communication skills
* Highly organized with great attention to detail
* Ability to handle multiple tasks and to switch gears quickly
* Professionalism, discretion, and maturity in dealing with confidential information
* Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
* Language skills in Swahili highly desirable

Learning Objectives:

* Recognize common challenges faced by immigrant and refugee populations, especially those present in the school systems
* Develop strong advocacy and interpersonal skills
* Identify best practices associated with case management and how to effectively conduct client meetings
* Capture important information from meetings and appointments in concise case notes
* Identify and access community resources and services, particularly those that cater to the needs of refugees and immigrants.
* Understand the US Refugee Resettlement program, as well as what part VOLAGs and resettlement agencies like the International Institute of New England play in receiving and integrating refugees.
* Respectfully express and engage ideas and values in a multicultural, multilingual environment.

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