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FW Debug Engineer
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Intel Corporation | Folsom, CA
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Job Description

Responsibilities may be quite diverse in a technical nature and will vary significantly depending on the unique needs of the role, U.S. experience and education requirements.

Intel's Client Customer Engineering CCE team is looking for an enthusiastic problem solver to work as a Firmware Debug / Customer Engineer. This is a mature functional team that excels at deep technical issue resolution and strives to provide the best debug support to both Intel customers and internal stakeholders. In this role, you will be responsible for debug and resolution of issues related to the Manageability Engine ME Firmware on customer designs. The position requires platform level perspective and end-to-end understanding of solutions/technologies and possible use cases for a variety of customers OEMs, ODMs, ISV, IT, end-users. The task includes collaborating with other organizations such as firmware development, system validation, and other hardware teams to resolve issues together. In addition, you have an opportunity to learn about many platform components beyond firmware, including: BIOS, hardware, LAN, and others. Your energetic attitude towards problem solving will be a critical part of your success during your interaction with many organizations in several GEOS. Some of these teams include: field, internal customer facing engineers, development, validation and architecture. This is an excellent opportunity to get customer experience through a very technical role

The responsibilities will include, but are not limited to the following:

- Respond to customer/client requests or events as they occur

- Drive customer requirements with engineering teams

- Develop strategies to reduce customer issue throughput

- Develop solutions to problems utilizing formal education, judgment, and formal software processes

- Debug includes working on firmware, BIOS, HW, and other platform components related to the Manageability Engine ME

Behavioral Requirements:

  • Work collaboratively to maximize customer value through debug, technology, and tools.

This is an entry level position and will be compensated accordingly.


You must possess the minimum qualifications to be initially considered for this position. Relevant experience can be obtained through school work, classes and project work, internships, military training, and/or work experience.

Minimum Requirements:

  • Must have a Masters degree in Computer Science or appropriately related engineering discipline
  • At least 1+ years of experience with the following: C, C++, Python, Linux, Android, OS kernel. Computer architecture: power sequencing, BIOS execution, networking, OS driver model.
  • This U.S. position is open to U.S. Workers Only. A U.S. Worker is someone who is either a U.S. Citizen, U.S. National, U.S. Lawful Permanent Resident, or a person granted Refugee or Asylum status by the U.S. Government. Intel will not sponsor a foreign national for this position.

Preferred Qualifications:

  • Experience with debug / troubleshooting across various aspects of computer hardware and software related to source code level debugging, Power Management, BIOS, Boot Flows, System Networking, and OS development
  • A strong technical background is required with the ability to lead taskforces and initiatives supporting customer designs.
  • Familiarity with In-Target Probe ITP logic analyzers, Oscilloscopes, and Protocol Analyzers would be an added advantage
  • SW / BIOS / FW development. Linux and real time OS experience a plus
Inside this Business Group

The Client Computing Group is responsible for all aspects of the client computing business across Phone, Phablet, Tablet and PC platforms, leading Intel's efforts to transform client computing through technologies, new form factors, and driving Intel's corporate-wide user experience initiatives. This spans all client device brands including hardware, software and connectivity ingredients for phones, tablets, Ultrabook™, All-in-Ones, 2 in 1 computing devices, and home gateways.

Posting Statement. Intel prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

About Intel Corporation

Company Description

Intel (NASDAQ: INTC), the world leader in silicon innovation, develops technologies, products and initiatives to continually advance how people work and live.

Mission & Values

Our values define who we are and how we act as employees and as a company. More than simply words, they are something we live by each day. They speak to everyone within our diverse workforce.

These are our ideals, the Intel Values:
  • Customer Orientation
  • Discipline
  • Quality
  • Risk Taking
  • Great Place to Work
  • Results Orientation

Working Here

Big thinking. At Intel, we thrive on it. That's why we put brilliant minds together and give them the tools to succeed. So whether you're in engineering, manufacturing, operations, or marketing, you'll play an important part in bringing our next-generation computing platforms to the world.

Put yourself in the right company, and let the ideas fly. If you’re looking to make an impact, Intel is the perfect place. For interns, recent college graduates, or experienced professionals, Intel has positions in business and technical disciplines all over the world. Explore the possibilities. You’ll be sure to find an opportunity that piques your interest.


Intel believes employees are the most important investment for success, and Intel's comprehensive compensation and benefits program reflects that. The program's purpose is to attract, retain and reward the people responsible for the company's long-term growth and profitability. It's designed to provide Intel employees and their families with the stability of long-term financial security and protection. Learn more about Intel's compensation and benefits programs.

Honors & Awards

Intel and our employees have been recognized for a number of corporate initiatives and charitable endeavors. In the past year, we have received over 80 recognitions for our corporate responsibility efforts at the local, national and global level. And while winning awards is certainly not the motivation behind these efforts, the recognition is always appreciated. The following is a listing of some of the recent awards Intel has received.
  • Newsweek's Green Rankings 2009
  • Dow Jones Sustainability Indexes Member
  • Global 100 Most Sustainable Corporations in the World
  • Green Power Partner of the Year by U.S. Environmental Protection Agency (EPA)
  • Ethisphere Institute's 2009 World's Most Ethical Companies
  • Corporate Responsibility Officer magazine's 100 Best Corporate Citizens List