5+ years of experience
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Employment Type:
Full time
Job Category:
Information Services
Chief Operations Officer
(This job is no longer available)
Grad Date

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Job Description

About IMT:

IMT is a leading provider of sales and marketing support services across a variety of industries, which includes food, beverage and retail. IMT employees enjoy on-site training, work-from-home programs (where feasible), team outings, medical/dental/vision/life insurance, 401K program, paid holidays and PTO.

Position Description:

The Chief Operations Officer is responsible for the operational execution and strategic development of the following key functions: Fulfillment (warehousing and goods distribution), Print Services (digital publishing, print production and post-production finishing) and Information Technology (systems administration, high-availability hosting, custom application development and project management). This position works with the President and other senior managers to develop strategic plans and oversees execution of those plans to meet company goals and objectives.

Business Environment:

The core service functions that drive the company's business are Fulfillment, Print Services and Information Technology. These functions, and their success, are critical to the sustainable growth of the business.

Fulfillment provides multi-site, variable-input fulfillment for over 200,000 sq. ft. of consigned product. Print Services provides flexible, print-on-demand production for a wide variety of client materials with tight-turn deadlines. Both operations run various shifts in order to meet fluctuating (somewhat seasonal) client demands.

Information Technology is focused on developing and maintaining custom client application solutions that integrate the aforementioned core operations into the client's business processes.

Technology Environment:

IT development is split into two parts: existing Legacy solutions built on Linux/Apache/MySQL/with PHP-based development; and the newer environments on MS Server/IIS/SQL Server/with .NET development. Core network services are Microsoft-based (ADS, Exchange, IAS, RRAS) with HP switching fabric. The systems environment is largely Microsoft-based (Visual Studio, C#, .Net, SQL Server, IIS), with some Legacy LAMP systems.


This position requires 10+ years management experience working with warehouse processes, print production and information technology. A BS in a related field is required (Master's Degree preferred). A combination of education and experience using the specific processes and technologies mentioned herein is also required.

Position Guidelines:

This position provides executive leadership for the company, and is ultimately responsible for the performance of the aforementioned functions to the satisfaction of the end client.

  • Provide executive management and leadership for assigned functions
  • Works with other managers, senior managers and client contacts to provide consultation and services oversight
  • Develop operational metrics and maintain reporting for functional areas
  • Optimize the efficiency of each main business process by evaluating and implementing standard best practices
  • Specific operational responsibilities within the Distribution Center: fulfillment, receiving, inventory control and packaged assemblies, all for both temperature-controlled and shelf-stable products
  • Specific operational responsibilities within Print Media Production: consultation, quoting, production and finishing
  • Specific operational responsibilities within the Information Technology function: internal/client technical support, systems availability, project management and task delivery

Skills Required:

  • Ability to lead functional management in a rapidly-changing business environment
  • Ability to set long-term goals and develop plans to meet those goals, regardless of obstacles
  • Ability to manage and effectively utilize any and all technology systems employed by the company
  • Ability to multitask, meet deadlines, communicate clearly and to work with a variety of teams
  • Ability to build, model and understand financial plans and statements

Skills Desired:

  • Experience working with JIT, on-demand production systems
  • Expertise with digital print production environments
  • Expertise with shipping, receiving and logistics function
  • Experience managing a technology department or managing a function with critical technology inter-dependence

Position Metrics Goals for Success:

  • Efficient and Urgent Support: This includes ensuring that service requests are processed in a timely fashion. We recognize that IT resources are critical to our business and we are committed to the success of our business.
  • Delegation and Task Handling: This includes delegating tasks to others in order to maximize efficiency. However, we always personally handle the most important tasks and we always follow-up to ensure completion and quality.
  • Organization, Attendance, Commitment and Attitude: These factors are absolutely critical for success, more so than any technical skill. Since our jobs demand that we each handle a wide array of important tasks quickly, how cordially and quickly we deal with people and situations is the key to maintaining the confidence of our clients.


Applicants must be eligible to work in the specified location