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Account Representative
Insight Enterprises, Inc. | Irvine, California
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Job Description

Req ID: 51505

Job/Position Summary:

The Account Representative is to help service and maintain current customer relationships in support of the Account Executive(s) activities with the goal of driving revenue, profitability, and increasing customer satisfaction.

·Customer Relations: assist Account Executive(s) in facilitating Account Management by mainting positive working relationships with external customers and vendor partners; serve as link between field partners and internal disciplines by establishing positive working relationships with functional peers.

  • Solution/Product Quotes: configure and create quotes for solutions, products, and add-on sales; coordinate special pricing, perform follow-up.
  • Database Management: serve as focal point for gathering account information, assist in efforts to ensure data integrity.
  • Order Initiation: order entry, provide information for new customer and new part number set-up
  • Assist Maintenance Renewal Associates in reconciling maintenance constracts.
  • All other duties as assigned / Adhere to Company Core Values


Minimum qualification: (Working environment, Physical demands, Travel, Office vs. field)

  • Bachelor’s degree in business management or 4 years related industry experience in lieu of degree
  • 2 years customer service and/or sales support experience (high tech preferred)
  • Demonstrated ability to use computer hardware and related office software
  • Proficiency with Microsoft Office suite, with empasis on Excel; strong oral and written skills
  • Ability to multitask and establish priorities, solid organizational skills
  • Able to handle ambiguity
  • Able to handle stressful situation in regards to client satisfaction
  • Client first mentality
  • Able to travel, not to exceed 20% of the time


Physical Demands

  • Able to travel, not to exceed 20% of the time
  • Stand or Sit (Stationary Position) must be able to remain in a stationary position 75 percent of the time.
  • Walk (Move, Traverse) occasionally move about inside the office to access file cabinets, office machinery, attend meetings, etc.
  • Use hands/fingers (Operate, activate equipment) constantly operates a computer and other office productivity machinery such as calculator, copy machine, computer printer.
  • Talk/Hear (communicate, written/verbal) frequently communicates with other peers, management, clients and auditors regarding internal controls.  Must be able to exchange clear, accurate information in these situations.
  • See (Perceive, identify, inspect, estimate) must be able to assess errors, identify deficiencies, and work with processes to remediate any weaknesses.
  • Lift/Carry (Move, Install, Remove) minimal lifting of daily office equipment or supplies up to 25 pounds – copier paper, files, etc.

Preferred Qualifications

  • Bachelor’s degree preferred.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.


About Insight

Insight’s success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people’s lives. Harmony to celebrate each other’s unique contributions to bring solutions to clients.


Join our team as we work to deliver the best solutions through Intelligent Technology Solutions™, the new IT.

  • Global technology provider of IT hardware, software and service solutions
  • Fortune 500 company founded in 1988 with clients around the globe
  • $5.5 billion in revenue for 2016
  • 6,400+ teammates worldwide
  • 2016 Best Places to Work (Phoenix Business Journal), Great Place to Work Certification
  • 2017 Dell EMC Titanium Black Partner, 2016 HP US Personal Systems Reseller of the Year, 2016 Cisco Gold Certification in North America, Microsoft’s largest global partner


Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.


Posting Notes: Irvine || California (US-CA) || United States (US) || None || None || San Diego, CA ||

About Insight Enterprises, Inc.

Insight Enterprises, Inc. (Insight) is a provider of brand-name information technology (IT) hardware, software and services to large enterprises, small to medium-sized businesses (SMB) and public sector institutions in North America, Europe, the Middle East, Africa and Asia-Pacific. The Company operates in three geographic operating segments: North America; Europe, Middle East and Africa (EMEA), and Asia and Pacific (APAC). Insight is located in 22 countries, and supports clients in 170 countries, transacting business in 17 languages and 13 currencies. The Company's offerings in North America and the United Kingdom include brand-name IT hardware, software and services. Its offerings in the remainder of its EMEA segment and in APAC only include software and select software-related services. In March 2007, the Company completed the sale of PC Wholesale, a division of its North America operating segment, which was engaged in the business of selling IT products. (Source: 10-K)

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