Experience:
No experience
Employment Type:
Full time
Posted:
7/11/2017
Job Category:
Information Services
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Services Technician
Insight Enterprises, Inc. | Tempe, Arizona
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Job Description

Req ID: 51701

As a Services Tech in our Remote Network Operations Center, you’ll work in a 24/7/365 environment supporting our clients. You’ll have the opportunity to grow your technical skills and learn from top notch Engineers.

 

What you’ll do at Insight:

  • Provide first level support for Managed Services clients
  • Perform initial troubleshooting for network, IPT/IPCC, data center and security issues and determine appropriate escalation paths based on the issue
  • Interface with industry experts in a wide variety of network related technologies when additional collaboration is needed
  • Communication issues and updates to network carriers and clients, escalate issues internally and externally, and maintain and ticket the alerts/events that are received by our network monitoring tools

What you’ll need to join Insight:

  • Technical degree and/or call center/customer service experience
  • Familiarity of basic Cisco and Juniper commands with a fundamental understanding of network technologies
  • Working knowledge of server hardware platforms
  • Passion and desire to grow your career and expand your skills
  • Flexible schedule, shifts will change every 3 months and will include day, evening, overnight, and weekends

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

 

About Insight

Insight’s success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people’s lives. Harmony to celebrate each other’s unique contributions to bring solutions to clients.

 

Join our team as we work to deliver the best solutions through Intelligent Technology Solutions™, the new IT.

  • Global technology provider of IT hardware, software and service solutions
  • Fortune 500 company founded in 1988 with clients around the globe
  • $5.5 billion in revenue for 2016
  • 6,400+ teammates worldwide
  • 2016 Best Places to Work (Phoenix Business Journal), Great Place to Work Certification
  • 2017 Dell EMC Titanium Black Partner, 2016 HP US Personal Systems Reseller of the Year, 2016 Cisco Gold Certification in North America, Microsoft’s largest global partner

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

Posting Notes: Tempe || Arizona (US-AZ) || United States (US) || NETINF || None || Tempe, AZ ||

About Insight Enterprises, Inc.

Insight Enterprises, Inc. (Insight) is a provider of brand-name information technology (IT) hardware, software and services to large enterprises, small to medium-sized businesses (SMB) and public sector institutions in North America, Europe, the Middle East, Africa and Asia-Pacific. The Company operates in three geographic operating segments: North America; Europe, Middle East and Africa (EMEA), and Asia and Pacific (APAC). Insight is located in 22 countries, and supports clients in 170 countries, transacting business in 17 languages and 13 currencies. The Company's offerings in North America and the United Kingdom include brand-name IT hardware, software and services. Its offerings in the remainder of its EMEA segment and in APAC only include software and select software-related services. In March 2007, the Company completed the sale of PC Wholesale, a division of its North America operating segment, which was engaged in the business of selling IT products. (Source: 10-K)

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