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Full time
Job Category:
Information Services
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Mgr Programs
Insight Enterprises, Inc. | York, New York
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Job Description

Req ID: 50841

Job Title: Program Manager


As a program manager for Insight, you will enter a high-energy and tech-savvy world. We’re looking for someone who is a team player, an excellent communicator, and has external client engagement experience. If you’re a strong leader who is self-starting, a great problem-solver and motivated, then you would be a great addition to our team.


A Program Manager is Insight’s Services main point of contact for the management and oversight of the services portfolio provided to our clients. This role works closely with Account Executives on all aspects of the program. This includes solution road-mapping, account planning, governance, integration, and gathering the institutional knowledge needed to drive success for both Insight and the client.


As an Insight Program Manager, you can expect to:


Multitask. You will develop and implement project schedules to meet deadlines, all while ensuring your projects maintain profitability. You will make sure projects and operations are clearly defined, tracked and communicated in a consistent and effective manner both internally and externally. You will partner with our client’s IT, business leadership and other key stakeholders to identify, qualify, and define opportunities

Take ownership. You will manage, direct and oversee all aspects of your projects, including an understanding of contracts, creation of Statements of Work (SOW), and how to achieve business objectives and goals. You will set objectives to measure and achieve high client satisfaction for service delivery. You will resolve escalations and perform root cause analysis and corrective action plans if individual or group performance does not meet client expectations. You will schedule and conduct status meetings and Quarterly Business Reviews (QRB’s) with key stakeholders.

Be a leader. You will motivate your team to find successful solutions. You will provide leadership and guidance to Insight teammates. You will support, recognize and develop Insight teammates as they continue on their chosen career paths. You will identify trends and opportunities for improvement. This includes developing, implementing, measuring and reporting on initiatives that result in an operational and/or service improvement.


Go places. There may be some travel involved in this position at times up to 50%. Having the flexibility to travel is required for this position. Not only will this get you out of the office, but you could also earn a traveling bonus!


What we’re looking for:


  • Combination of 12 years of education and IT professional services experience.
  • Experience in specific technology areas, including networking, storage, infrastructure lifecycle services and enterprise systems.
  • Project Management Professional (PMP) certification is required.
  • Experience maintaining P&L’s, utilization reports, dashboards, forecasting and other operational functions.
  • Proficiency in Microsoft tools, including, but not limited to, Office, Project, Project Server and SharePoint.




The Program Manager is Insight Services main point of contact for the management and oversight of the services portfolio provided to our client.  This role works closely with an Account Executive on all aspects of the program including solution road-mapping and account planning; maintains a relationship with the client as the primary point of contact for Services; provides governance over all Insight service engagements with the client; integrates into the client’s environment to gather the institutional knowledge needed to drive success in service delivery, sales, practice, and client objectives; and oversees all services engaged at the account.


Solution development and implementation, thought leadership, executive level communication, business analysis, continuous improvement, business development, operations and service delivery performance are all essential components of this role. 


General Responsibilites


  • Ensure alignment of subordinated projects with business objectives.
  • Prioritization and assignment of shared resources to program components.
  • Assessment, monitoring, and reporting of project financial performance.
  • Monitors program components relationships and dependencies, as well as overall integration, risk, and Issue management/resolution.
  • Coordinates the Project Managers delivering individual projects within the program.
  • Negotiates scope and schedule adjustments within reporting structure for increased program efficiency.
  • Decides process and methodology tailored to fit the program.
  • Responsible for the overall program/project delivery success.
  • Develop relationships with clients.
  • Identify new opportunities or ways to add value and increase revenue on existing projects.
  • Review & ensure compliance to project contractual paperwork.
  • Manages client expectations and responsible for client satisfaction.
  • Single point of project communications/internal and external.
  • Identifies, develops, and manages to signature the Project Change Request Process
  • Project resource management and post project review.
  • Conducts internal lessons learned.
  • Archive project artifacts.
  • Project status dashboard updates.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.


About Insight

Insight’s success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people’s lives. Harmony to celebrate each other’s unique contributions to bring solutions to clients.


Join our team as we work to deliver the best solutions through Intelligent Technology Solutions™, the new IT.

  • Global technology provider of IT hardware, software and service solutions
  • Fortune 500 company founded in 1988 with clients around the globe
  • $5.5 billion in revenue for 2016
  • 6,400+ teammates worldwide
  • 2016 Best Places to Work (Phoenix Business Journal), Great Place to Work Certification
  • 2017 Dell EMC Titanium Black Partner, 2016 HP US Personal Systems Reseller of the Year, 2016 Cisco Gold Certification in North America, Microsoft’s largest global partner


Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.


Posting Notes: New York || New York (US-NY) || United States (US) || PM || None || New York, NY ||


About Insight Enterprises, Inc.

Insight Enterprises, Inc. (Insight) is a provider of brand-name information technology (IT) hardware, software and services to large enterprises, small to medium-sized businesses (SMB) and public sector institutions in North America, Europe, the Middle East, Africa and Asia-Pacific. The Company operates in three geographic operating segments: North America; Europe, Middle East and Africa (EMEA), and Asia and Pacific (APAC). Insight is located in 22 countries, and supports clients in 170 countries, transacting business in 17 languages and 13 currencies. The Company's offerings in North America and the United Kingdom include brand-name IT hardware, software and services. Its offerings in the remainder of its EMEA segment and in APAC only include software and select software-related services. In March 2007, the Company completed the sale of PC Wholesale, a division of its North America operating segment, which was engaged in the business of selling IT products. (Source: 10-K)

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