1-3 years of experience
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Employment Type:
Full time
Job Category:
Information Services
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eCommerce Analyst
Insight Enterprises, Inc. | Addison, Illinois
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Job Description

Req ID: 49127


The eCommerce Analyst position provides professional eCommerce sales support for account executives, clients, management, and vendors. The focus is on customer-facing ecommerce support, facilitating, and in some cases developing, the customer-specific specific electronic interfaces for Corporate, IPS and Major clients and strategic partners. The eCommerce Analyst may also provide education and basic technical support that will promote and grow our electronic commerce (eCommerce) sales. 



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Meet with internal and external clients and vendors  to gather detailed business requirements
  • Translate complex business requirements into functional, actionable projects which are aligned to departmental and corporate strategies.
  • Present eCommerce offering to sales community, clients and strategic partners Coordinate with eCommerce development and product marketing teams to ensure accurate implementation of site updates through functional validation.
  • Address and resolve the concerns, issues and questions surfaced by internal stakeholders, clients and strategic partners through day to day support channels
  • Assist in the prioritization of work within the department through communication with key business stakeholders as well as objective measurement of benefits and costs.
  • Maintain and report awareness of all ongoing activities in a clear and concise manner
  • Identify opportunities to improve business process through the use of information systems technology.  This includes the identification, analysis, and justification of opportunities; followed with presentations and execution of plans.
  • Establish eCommerce solutions through integration of 3rd party portals such as, but not limited to:  Ariba, SAP, Perfect Commerce, IBX, GHX, and traditional EDI transactions.
  • Serve as a liaison between eCommerce operations and key user groups to assist in making educated, strategically aligned business decisions and technical enhancements/changes.
  • Evangelize eCommerce strategy, vision, and features through client and Sales presentations, responses to RFPs and training classes.
  • Identify and document system defects into appropriate repository (e.g. Quality Center). 
  • Participate in working sessions with developers in order to resolve system defects with the solution that fits our client’s and vendor’s needs.
  • Test/validate changes to the QA and production environments to ensure negative client impact is avoided.
  • Identify necessary test scenarios for key client customizations for regression testing.
  • Communicate with internal/external client’s upcoming code releases and impacts.


Education and/or Experience:

Bachelor's degree from four-year College or university in a business or technical discipline.  MBA or MS a strong plus. Two years’ experience working with an ERP system, preferably SAP.   Four years in one or multiple functional business area(s), business analysis, requirements definition, project management, problem solving in a distribution/light manufacturing environment, preferably with an electronics reseller.



  • Articulate and professional in both oral and written communication, presentation, persuasion and negotiation to achieve desired result
  • Expected to understand the technical complexity associated with the applications that make up our various internal and external eCommerce tools
  • Solid understanding of software technology, engineering processes, IT industry standards, and software development methodologies
  • Hands-on knowledge with eCommerce technologies such as, XML, HTML, JavaScript , EDI and eProcurement tools including Ariba, Perfect Commerce and SAP experience in project management methodologies, tool, scheduling, technical resource management, cross-teams coordination
  • Demonstrated ability to be self-directed and initiate programs with little hands-on management
  • Well experienced in Microsoft Office tools
  • Demonstrated knowledge of eCommerce functional benefits, interaction with clients and vendors, and integration into a selling proposition
  • Strong business acumen across multiple functional areas (Sales, Marketing, eBusiness, Operations, etc)
  • Experienced in communicating with clients across many different mediums
  • Ambitious, flexible and positive.  A self-starter who can work under general supervision and adapts well to a dynamic work environment

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.


About Insight

Insight’s success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people’s lives. Harmony to celebrate each other’s unique contributions to bring solutions to clients.


Join our team as we work to deliver the best solutions through Intelligent Technology Solutions™, the new IT.

  • Global technology provider of IT hardware, software and service solutions
  • Fortune 500 company founded in 1988 with clients around the globe
  • $5.5 billion in revenue for 2016
  • 6,400+ teammates worldwide
  • 2016 Best Places to Work (Phoenix Business Journal), Great Place to Work Certification
  • 2017, Dell EMC Titanium Black Partner, 2016 HP US Personal Systems Reseller of the Year, 2016 Cisco Gold Certification in North America, Microsoft’s largest global partner


Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.


Posting Notes: Addison || Illinois (US-IL) || United States (US) || OPS || None || Addison, IL ||

About Insight Enterprises, Inc.

Insight Enterprises, Inc. (Insight) is a provider of brand-name information technology (IT) hardware, software and services to large enterprises, small to medium-sized businesses (SMB) and public sector institutions in North America, Europe, the Middle East, Africa and Asia-Pacific. The Company operates in three geographic operating segments: North America; Europe, Middle East and Africa (EMEA), and Asia and Pacific (APAC). Insight is located in 22 countries, and supports clients in 170 countries, transacting business in 17 languages and 13 currencies. The Company's offerings in North America and the United Kingdom include brand-name IT hardware, software and services. Its offerings in the remainder of its EMEA segment and in APAC only include software and select software-related services. In March 2007, the Company completed the sale of PC Wholesale, a division of its North America operating segment, which was engaged in the business of selling IT products. (Source: 10-K)

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