Experience:
No experience
Employment Type:
Full time
Posted:
3/15/2018
Job Category:
Customer Service
Customer Service Representative
(This job is no longer available)
INRIX | Santa Monica, CA
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Job Description

At INRIX, we deliver real-time traffic and parking information, transportation analytics, and software for today's connected cars, smart cities, data-driven companies, and tomorrow's autonomous vehicles. Our customers include automotive companies, enterprises both large and small, municipalities/government arounds the world, and day-to-day users like you and me.

INRIX Parking is looking for a new member of the Customer Service Team. As a Customer Service Representative, you'll be supporting the team by tackling tickets and calls ranging from changing reservation times to troubleshooting potential bugs with our apps.

Requirements:

Detail oriented - we'll be working with a lot of map data so we need someone with a good eye for catching the slightest errors

* Technical - you have a knack for picking up on new tooling and patterns
* Local candidates preferred
* 50 WPM
* BA/BS preferred

Your tasks will include:

* Taking calls to resolve customer issues
* Answering direct emails and ZenDesk tickets to resolve or report customer issues
* Troubleshooting and creating tickets for potential bugs with our website and app
* Regularly testing the features on our website and app
* Documenting changes in protocol and new scenarios using JIRA and Confluence

Plusses:

* Customer service/support experience
* ZenDesk experience
* Google Maps and Google Sheets experience

This is an entry-level temporary position with the potential to become full-time.

* 40 hours per week
* Paid holidays
* Medical Health Insurance

We are located in the heart of Santa Monica and follow the work-hard, play-hard ethos: dog-friendly office, quarterly company outings, Happy Hour, and catered Friday lunches are some of the perks.

About INRIX

INRIX is one of the fastest growing big data technology companies in the world. The company leverages big data analytics to reduce the individual, economic and environmental toll of traffic congestion. Through cutting-edge data intelligence and predictive traffic technologies, INRIX helps leading automakers, fleets, governments and news organizations make it easier for drivers to navigate their world.