1-3 years of experience
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Employment Type:
Full time
Job Category:
Information Services
IT Assistant
(This job is no longer available)
Indian Health Service | Jemez Pueblo, NM
Grad Date

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Job Description


Kewa Pueblo, NM Exit Disclaimer: You Are Leaving www.ihs.gov

Salary Range: $29,473 to $44,220 / Per Year Open Period: 3/29/2019 to 4/30/2019 Summary: Full-time, Non-Exempt position, Monday through Friday, 8 a.m. to 5 p.m. (hours dependant upon business needs). Salary Range: Minimum: 14.17 - Midpoint: 17.71 - Maximum: 21.26 (Hourly) Kewa Pueblo Health Corporation, KPHC offers exceptional benefits to include a generous 401K Profit Sharing plan, free gym memberships at selected locations, and a rich Personal Time Off, PTO accrual rate. KPHC offers medical, dental, vision, life short-term disability for employees at no cost to employees. Additional insurance coverage are also offered.

This is an entry level positon and will provide technical assistance and work closely with direct supervision from IT Manager and/or designee, in providing computer hardware, software, technical, desktop and project support to all departmental end-users; which includes but is not limited to Windows PC's, mobile devices, printers, peripherals, phones and a host of end user software. Duties: Performs first level problem assistance and/or resolution of client issues, or provides issue escalation to other IT support staff as necessary. - Learns fundamental operations of commonly used software, hardware and other equipment. - Installs and tests necessary software and hardware. - Responds to first-level technical user support requests received via phone calls, email and in person inquiries regarding system issues. - Utilizes the IT Ticket System to track and resolve issues in a timely manner and maintains documentation of issues and their resolutions. - Works closely with other IT support team members and tech support vendors to ensure timely and accurate hardware and software resolution of user requirements. Provides technical support and consultation to Santo Domingo Health Center users and management to achieve the implementation of new applications and the maintenance of previous applications. - Provides technical support and maintenance to achieve the implementation of upgraded applications, user files, and installation of network printers. Acts as a liaison between users and technical experts for all problems and errors. - Performs other duties that may be necessary or are in the best interest of the Santo Domingo Health Center. Qualifications: Experience: One year of work experience in an Information Technology support position. Education: High School Diploma. MANDATORY SKILLS, KNOWLEDGE AND ABILITIES: - Experience working in a team oriented, collaborative environment. - Must demonstrate an effective customer-service orientation. - Demonstrated ability to maintain professional attitude and effective problem-solving skills in high stressed, deadline driven work situations. - Maintain confidentiality and ensure proper Information Technology protocols, policies, and procedures are upheld in the performance of job responsibilities. - Must demonstrate

About Indian Health Service

The Indian Health Service (IHS) works to ensure all American Indian and Alaska Native people receive comprehensive health care services and all Indian health facilities are staffed with well-trained, compassionate, committed health care professionals. IHS’ Division of Health Professions Support (DHPS) provides for the education, recruitment and retention of health care professionals through the IHS Scholarship Program, the IHS Extern Program and the IHS Loan Repayment Program (LRP).

An Indian health career offers clinicians an extraordinary career opportunity to provide comprehensive, patient-centered care in a variety of disciplines and health care facility settings. An Indian health career offers dedicated practitioners a chance to live and work within Native communities, providing them with a unique opportunity to learn the heritage of the Tribe, discover the traditions that have been carried down for generations and gain cultural insight into the beliefs and values of this deserving and appreciative patient population.

IHS is hiring physicians, pharmacists, dentists, nurses, nurse practitioners, physician assistants and other health professionals, offering three distinct career paths — the civil service, within a Tribal or Urban Indian Program or through the US Public Health Service Commissioned Corps. Applicants must be US citizens, board eligible and board certified. For more information, visit www.ihs.gov/careeropps.

The policy of the IHS is to provide absolute preference to qualified Indian applicants and employees who are suitable for federal employment in filling vacancies within the IHS. IHS is an equal opportunity employer.