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Senior Salesforce Business Systems Analyst
Illumina, Inc. | San Diego, California
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Job Description

  • Collaborate with the business analysts and business contacts to review and analyze requirements and create functional specifications in a fast paced global environment
  • Focus will be on production support issues: troubleshooting and resolving day-to-day issues, and root cause analysis of sustaining issues, following the change management support process
  • Testing support will be a significant part of this position, building out test cases, facilitating business testing scenarios and documenting issues/resolutions
  • Partner with the development team in the design, testing and deployment of application to ensure the solution meets the agreed upon business requirements while creatively leveraging standard capabilities where appropriate
  • Extensive hands-on administration and configuration of Salesforce.com, leveraging knowledge from applications releases and new features for Service Cloud
  • Ability to configure standard and custom objects, rules, profiles, record types, etc.
  • Ability to troubleshoot technical areas like integrations to other systems and other applications within the ecosystem
  • Partner with IT colleagues in a collaborative system for cross functional review/design and proactive communication
  • Ensure a focus on worker’s information needs driving high level of usability and data quality.


  • 5 + years with strong technical and functional experience in hands on application administration and configuration of SalesForce.com
  • Experience with configuration of ServiceMax, Electronic Forms, CTI and Survey software desired, but not required
  • ADMIN 201/ADMIN 301 certifications preferred
  • Working knowledge of Field Service processes and transactions in a global organization
  • Expertise in requirements gathering, writing functional specifications, process and use case modeling, and data mapping.
  • Proficient in translating requirements into technical specifications
  • Ability to analyze data problems and propose solutions
  • Excellent oral and written communication skills
  • Ability to create and execute test plans
  • Strong collaboration skills with global workforce
  • Ability to interface well with cross-functional teammates.
  • Experience in administering applications governed under regulatory compliance such as HIPAA, FDA or SOX
  • Working knowledge of change and release management best practices
  • Bachelor Degree or equivalent experience
  • Ability to learn new technologies/configurations and support

Preferred Experiential Background:

  • Experience in a fast-paced, corporate, Service Cloud, CRM/ERP based environment.
  • Experience supporting integrations between CRM, ERP and other business systems.
  • Experience in Biotech or other high tech industry a plus.
  • Experience in supporting SAP, Adobe Sign, Call Center, Survey apps or similar technologies a plus.
  • Experience with other SaaS applications a plus.
  • Experience with APEX/Visualforce a big plus.
  • Experience in Biotech or other high tech industry
Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
If you have a disability or special need that requires accommodation, please contact us at applications@illumina.com.

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