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Employment Type:
Full time
Job Category:
Information Services
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Information Technology Product Specialist
IES Abroad | Chicago, Illinois
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Job Description

Status: Full-time, exempt

Schedule: M-F, 8.30a.m. 4.30p.m Central Time, including evening and weekend work as needed

Reports to: Director of IT Product Management

Direct reports: None

Start date: ASAP

Location: Chicago, IL, USA

About us:

Everything we do is about the IES Abroad student. Our profoundly passionate team of study abroad professionals believes in creating once-in-a-lifetime educational adventures that transcend expectations. Our goal is to rock the world of some 8,000 study abroad students every year.

From our headquarters in Chicago to our 140+ study abroad programs in 85 global locations worldwide, we create authentic global education and life-affirming cultural experiences. We work at IES Abroad because we believe that every student should have the opportunity to go abroad - especially in a fun, safe, and superior academic and cultural environment.

We believe so strongly in the power of our program, that we actively recruit students from diverse populations and provide more than $4 million in scholarships year after year. We are proud that our students are as diverse and exciting as the countries we study.

We're not ashamed to admit, we're a little bit obsessed with study abroad.

Summary of position:

The Information Technology Product Specialist is a business area subject matter expert responsible for maintaining, administering and supporting business applications at IES Abroad. The Information Technology Product Specialist is responsible for managing projects, products and process, not people or departments. The Information Technology Product Specialist must have a deep understanding of the functional business areas within the organization and must understand business processes, requirements, and product objectives.

This role is required to increase business systems value to the functional business area from an information technology perspective, to ensure proper business systems usage, and to assist the organization in optimizing its investment in business systems technology.

The Information Technology Product Specialist will support and document product strategy recommendations, perform business systems administration, execute change requests, document business requirements and functional specifications and facilitate user group and design discussions.

The Information Technology Product Specialist will be the interface between internal and external partners (e.g. IES Information Technology, IES Internal Business Functions, and External Vendors). The Information Technology Product Specialist is not a representative, spokesperson, or champion for any one person, group, or departmental function but a representative and/or champion for all current and future information technology related business products & student systems.

Based on task assignment and/or workflow task completion the Information Technology Product Specialist will periodically be responsible for assuming the

following roles. This list may be dynamic and these roles may change as business conditions change:

* Project Manager
* Business Analyst
* Business Systems Administrator
* Helpdesk
* Quality Assurance
* Vendor Relationship Liaison

Experience & Qualifications/Skills:

* Experience administering and supporting business systems applications
* Experience administering and supporting Campus Management Product Suite
* Demonstrable track record of successfully planning, deploying, administering, supporting and facilitating new product launches
* Excellent technical and business writing skills
* Excellent presentation, written and oral communication skills
* Solid IT business acumen
* Demonstrated ability to work with minimal direction
* Demonstrated ability to provide comprehensive project and task performance status reports and project performance artifacts
* Must have strong attention to detail
* Strong customer service skills
* Adhere to office/departmental policies and procedures with infrequent unplanned absences
* Act in a professional manner at all times
* Ability to be flexible and adaptable in a changing environment
* Must have technical knowledge of information technology as a whole and be willing and motivated to quickly learn and adapt as needed in a dynamic environment
* Commitment to a dynamic and fast paced work environment required
* Ability to adjust work schedules and perform work of normal business hours and on weekends as necessary

Education Licenses and/or Certifications etc.:

Bachelor's degree or equivalent work experience

Background Check:

A background check may be conducted, based on responsibilities, as a condition of employment.

Application Deadline:

Open until position is filled.

No phone calls or emailed status inquiries accepted.

How to Apply:

All applicants should submit an application including a cover letter and resume clicking 'Apply Now' at the right hand side of this page.

Please visit http://www.iesabroad.org/study-abroad/about/employment for more information about working at IES Abroad.

About IES Abroad

The IES Dublin Direct Enrollment Program offers students the opportunity to truly integrate into Irish academic life. You can expect a rich and diverse experience, both from the city of Dublin itself as well as in the classroom. Enrolling directly in Irish institutions through IES gives you the best of both worlds: independence and support. Although you have the independence of being enrolled with local students and local faculty, you have access to all of the services provided by both the Irish institutions as well as the student services provided by IES. IES will help you navigate the Irish system by providing experienced academic advising and support in registration at your specific institution. IES provides a housing placement, orientation, and gives you the opportunity to participate in optional IES field trips and social functions. You also benefit from IES' commitment to students' well-being. All students have access to experienced student services staff, all of whom are trained to support the needs of students studying in Dublin. For the student that is prepared to make the leap, there is a whole new world awaiting you. You must meet each institution's specific requirements, including the requisite minimum GPA (depending on institution, 3.0-3.7 on a 4.0 scale), relevant prerequisites, and Junior or Senior standing. You should select courses in your major or minor and be prepared to provide documentation of relevant prior coursework.

This company profile was created by AfterCollege and is about IES Abroad. This page is not endorsed by or affiliated with IES Abroad. For questions regarding company profiles, please email: care@aftercollege.com.