No experience
Employment Type:
Full time
Job Category:
WebPacs Onboarding Specialist
(This job is no longer available)
IDEXX Laboratories, Inc. | Westbrook, ME
Grad Date

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Job Description

About this role

If you have a passion for veterinary medicine, patient care, and technology, this role is for you! We are looking to add 2 WebPACs Onboarding Specialists to our Digital Imaging team. You will install product software, register and configure various imaging systems, and educate customers on the best practices to utilize the ever-growing features in WebPACs.

What's in it for you?

Join a highly collaborative and innovative team within a growing area of business at IDEXX and master a product that is a differentiator in veterinary digital imaging. A great opportunity for professional development, building relationships across several departments, and to expand your knowledge and expertise.

What can you expect?

To work with a team of caring, knowledgeable, and fun individuals to provide new WebPACs customers with an exceptional onboarding experience. Utilize technical skills to configure systems, integrate with IDEXX products and services, and migrate legacy images. Educate customers on the ideal workflow and enhanced features that will enhance the DVM/pet owner relationship.

What do you need to succeed?

To be successful in this role, we are looking for someone with 3 + years of experience in a customer support focused environment. Strong customer facing inter-personal and rapport building skills along with the ability to have an open mind and a willingness to learn is essential. The ideal candidate should have a desire to look for continuous process improvements as the product and customer base evolves. Can quickly learn WebPACs and related IDEXX products and services. Experience using SalesForce is a plus. Experience in digital imaging/radiology is an advantage, as well as a general understanding of veterinary practices workflows and roles. College degree and/or veterinary practice experience preferred, relevant and developed customer support experience and proficiency also highly considered.


About IDEXX Laboratories, Inc.

IDEXX Laboratories, Inc. (IDEXX) develops, manufactures and distributes products, and provides services primarily for the veterinary, and the food and water testing markets. IDEXX's primary products and services include point-of-care veterinary diagnostic products, comprising rapid assays and instruments and consumables; laboratory and consulting services used by veterinarians; information products and services, and digital radiography systems used by veterinarians, and point-of-care electrolytes and blood gas analyzers used in the human medical diagnostics market. During the year ended December 31, 2008, the Company operated primarily through three business segments: products and services for the veterinary market, which it refers to as Companion Animal Group (CAG); water quality products (Water), and products for production animal health, which it refers to as the Production Animal Segment (PAS). (Source: 10-K)