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Employment Type:
Full time
Posted:
9/14/2011
Job Category:
Human Resources
Industry:
Banking & Finance
Unit Manager Collections
(This job is no longer available)
HSBC | Elmhurst, IL
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Job Description

Description
Make the Right Move and join a winning team! Build your career with us. HSBC - North America is part of HSBC Group, one of the largest banking and financial services organizations in the world. Our domestic strength and extensive global network provides our employees with the best of both worlds - the friendliness of a local organization and the resources of a worldwide network - for diverse experiences and challenging career opportunities.
Supervise collection staff and operations to protect against financial loss. Provide training and development to ensure staff can perform jobs. Minimize loss and exposure through adherence to all regulatory requirements, default corrections and business unit policies and guidelines. Establish and maintain adequate records of collection efforts on each account. Identify and implement process, procedural and policy improvements in support of operational goals. Contact or receives inquiries from delinquent customers to determine reasons for neglect and negotiate a collection methodology. Assist others with monetary problems to determine a repayment plan, which provides payment to accounts and deters future payment losses. Investigates delinquent customers by contacting present or previous employers, relatives, contacts, etc., to determine their whereabouts and make arrangements to pay their accounts. Investigate and respond to customer complaints. Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices. Cultivate an environment that supports diversity and reflects the HSBC brand. Directly supervise, train, and develop staff in collection skills and competencies to maximize the potential of collecting delinquent accounts.
Ensure staff performance meets performance objectives of the unit. Provide performance reviews and daily work direction for staff to keep work current, meet deadlines, and distribute work equitably. Implement new approaches and concepts to ensure objectives are obtained; reduce costs, and increase employee motivation and satisfaction. Manage projects that span various departments; interact with Information Technology, support staff, and senior management in completion of projects. Assume Department Manager's duties in his/her absence. Complete other responsibilities, as assigned. Adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events. Manage auto dialer campaigns and results. Recruit, interview and hire staff. Approve write-offs and loan losses within authority limits. Manage a staff of approximately eight - twelve. Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues. Promote an environment that supports diversity and reflects the HSBC brand. Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
Basic Qualifications:
  • Bachelor's degree or equivalent experience in business administration or related field
  • Minimum two years in a higher level collection capacity, previous supervisory experience, or demonstrated capabilities as a lead collections specialist
  • Excellent oral and written communication skills
  • Strong team building and employee relations skills, time management skills, analytical skills
  • Thorough knowledge of business unit operations

About HSBC

HSBC North America Holdings Inc. is one of the top ten financial services companies in the United States. HSBC North America comprises all of HSBCs U.S. and Canadian businesses with assets totaling $547 billion as of March 31, 2009. The companys businesses serve customers in the following key areas: personal financial services, credit cards, specialty insurance products, commercial banking, private banking, and global banking and markets.