3-5 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
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Zone Superintendent
Hydro One Networks Inc | Mentor on the, Ohio
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Job Description


Vacancy Number:15244
Number of positions:1.0
Town/City:To Be Determined, Ontario (CA-ON)
Business Unit:NTW OPRTNS
Job type:Regular


Location: Central and Eastern Ontario


General Accountabilities:

Under the direction of the Director Forestry:

  • Plan and execute the Forestry capital, maintenance and restoration services for Transmission and Distribution Right-of-Ways (ROW).


Specific Accountabilities:

Through collateral relationships with respect to the staff of the Manager, Work Management and Deployment, Provincial Lines and Forestry Services and within context provided by the Director, Forestry Services (i.e., Hydro One and Network Services strategies and policies, accountabilities, tasks, budget and programs, compliance, performance targets, expectations for continuous improvement, etc.) provide the following:


Direct Output Support to the Director - Provincial Forestry Services

  • Manage and effect change in employee Health and Safety performance including execution of rehabilitation strategies.
  • Develop and define 1-5 year resourcing requirements for a defined "Zone" and manage the mix of internal and external resources with respect to labor agreements.
  • Manage a skilled internal and external workforce to meet the resourcing requirements of the assigned
  • Transmission and Distribution work programs as agreed to in the Corporate Business Plan.
  • Ensure the workforce is mobile and negotiate the requirements of contractual agreements.
  • Manage the allocated portion (approx. $35  -$50  million) of the  overall Provincial Forestry  Services work program, (approx. $150 million – labor resource and equipment) assigned to the defined "Zone".
  • Manage a labor resource compliment of approximately 300 - 500 staff per Zone.
  • Ensure work program is coordinated and completed in an efficient and timely manner, adjust programs  as required.
  • Execute program to improve efficiencies and use funds appropriately.
  • Manage and effect changes in labour relations to drive a more work efficient environment; manage relationship with unions to ensure business goals and contracts are economically met and to achieve a competitive position in the internal and external comparative organizations.
  • Manage and ensure that appropriate training programs for all staff are identified, implemented and accessible, including assessing the workforce capability required to do the work; linking with Work Methods and Training to acquire the training needed.
  • Develop  and  establish  systems  to  meet  due  diligence  requirements  and  to  ensure  the  efficiencies  of  the workforce.
  • Manage and effect change in the execution of the Hydro One Customer Strategy and the Forestry Services Customer Strategy.
  • Collaborate  with  peers  to  support  the  Provincial  Forestry  Services  business  in  driving  change,  improving relationships, and gaining efficiencies.


Direct Output/Delegated Direct Output

  • Define internal and external customer needs, ensuring fulfillment of the assigned programs and establishing the right parameters for subordinates to fulfill Transmission and Distribution customer requirements; - support sales and marketing outreach, develop customer relationships and monitor customer satisfaction; manage relations with internal / external customers to ensure that contract commitments are successfully met.
  • Manage the Hydro One Customer Strategy and the Forestry Services Customer Strategy to ensure continuous compliance and monitor for continuous improvement; ensuring appropriate implementation and effecting change in our customer strategy to recognize changes in customer expectations.
  • Manage Forestry Services relations with the Municipalities (mayors, Parks Canada, MPP’s, MOEE, MNR, First Nations road authorities, and other agents of the municipality) that fall within the defined "Zones".
  • Represent  Hydro  One  Forestry  Services  through  Interface  with  Customers  at  all  levels  including  Local Associations, Municipal, as well as Provincial Levels.
  • Represent Hydro One through interaction with external Utilities and Line Clearing companies.
  • Oversee the Forestry Services work crews within Transmission and Distribution ROW who implement the maintenance and restoration processes.
  • Monitor  business  support  organization  to  ensure  compliance  to  business  processes  and  support  data requirements of business (Finance and Quality Assurance); ensure that all service quality indices are met by subordinate staff.
  • Respond  to  trouble  calls  and  direct  emergency  response  within  the  defined  Zone  and  maintain  customer relationships.
  • Support trouble response initiatives by providing resources to assist in restoration efforts on a provincial basis.
  • Determine when additional staff must be drawn from the variable workforce to fulfill a work requirement.
  • Minimize the risk of exposure and injury to the public resulting from the undertaken work.
  • Provide and maintain systems and infrastructure necessary to sustain the business.
  • Provide necessary equipment, material and information to carry out Business Plan.
  • Have appropriate managed systems in place to meet all due diligence requirements and to ensure effective management of the business.


Managerial Accountabilities - Direct Output

  • Provide a Safe and Healthy work environment.
  • Support corporate and Forestry Service’s Health, Safety and Environment Managed System initiatives including the development and implementation of new programs.
  • Provide  subordinates  with  appropriate  knowledge,  skills,  information,  work  procedures  and  equipment  to facilitate responsible behavior which will protect their Safety and contribute to their health.
  • Provide a work environment and facilities where health and Safety incidents are minimized and employees contribute without the fear of reprisals.
  • Manage the portfolio and achieve the approved programs and results through Accountability for the outputs of others.
  • Set   the   appropriate   context   for   subordinates   (i.e.,   Hydro   One   and   Forestry   strategies   and   policies, accountabilities, tasks, budget and programs, compliance and performance targets, expectations for continuous improvement, etc.).
  • Set an effective framework of policies and procedures for the work of the portfolio.
  • Ensure own and subordinates' compliance with all legal and regulatory requirements, and all corporate policies and procedures, and generally accepted practices relating to the work of the businesses.
  • Establish a working relationship with piers to solicit their views on conditions and potential changes affecting Forestry Services, and ensure consistent application of policies, procedures and practices across all Zones.
  • Establish a two-way working relationship with subordinates to solicit their views on conditions and potential changes affecting their work, and continuous improvement opportunities.
  • Provide and maintain systems and infrastructure necessary to sustain the business.
  • Maintaining a team of subordinates who are capable of producing the outputs required.
  • Ensure  subordinates  are  able  and  willing  to  produce  the  desired  outputs,  and  that  subordinate  continually improve the processes for achieving outputs.
  • Assess staff capability to do the required work, now and in the future.
  • Ensure development of staff to maintain and improve skills.
  • Conduct  personal  effectiveness  reviews  of  subordinates  to  build  relationships  and  trust,  and  to  improve effectiveness.
  • Mentor and counsel subordinates.
  • Assess  staff  capability  and  develop  secession  plans  for  both  the  Superintendent  role  and  the  reporting subordinates.
  • Providing leadership to subordinates, so that they collaborate competently, and with full commitment, with each other in pursuing the goals set.
  • Translate the Corporate and Forestry goals and objectives into a direction, which guides the operation of the business.
  • Communicate that direction to all staff.
  • Define specific tasks for subordinates who are required to achieve desired results and/or to accommodate changes required within the business operations.
  • Communicate expectations regarding the collateral relationship among subordinates.
  • Provide a work environment that supports and values diversity, and is free from harassment.
  • Know  and  ensure  subordinates  comply  with  all  legal  and  regulatory  requirements,  corporate  policies  and procedures, and generally accepted practices relating to their work.


Selection Criteria:

  • Expert knowledge of the Utility Forestry field of business and associated management requirements.


Demonstrated Management Skills:

  • Safety Awareness – ability to champion safety initiatives and safe work practices.
  • Team leadership – ability to take a role as leader of a team or other groups.
  • Strategic business thinking - ability to apply technical knowledge and experience to make management decisions for achieving business objectives.
  • Client –Service Orientation – desire to help or serve others, to meet their needs.
  • Listening, Understanding and Responding – ability to accurately listen, understand and respond appropriately when interacting with individuals and groups.
  • Directiveness – ability to articulate clear direction and obtain compliance with the long-term good of the organization in mind.
  • Developing Others – takes action to foster the long-term learning or development of others.
  • Achievement Motivation – concern for working well or for competing against a standard of excellence.
  • Analytical thinking – ability to understand a situation by segmenting and tracing implications step by step.


If you share our passion for safety, our customer service focus, and are ready to play a lead role in building a bright future, we would love to hear from you!


Hydro One is an enthusiastic equal opportunity employer.  We thank all candidates for applying.  Only those candidates selected for an interview will be contacted.  If you are selected for an interview and require special accommodations please speak with the hiring manager.


Deadline: November 14, 2016



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