1-3 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
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Customer Service Rep
Houghton Mifflin Harcourt | Portsmouth, New Hampshire
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Job Description

Job Requisition ID: 7524

Perform a broad range of professional services for all internal and external customers, in a manner which projects the proper company image.  Provide timely, accurate and complete handling of customer inquiries, orders, returns and specific assignments within established guidelines. This position requires familiarity with internal policies and procedures, as well as communication and cooperation across the entire service organization.  Specific duties may be specialized by functional area and/or team assignment. 


Responsibilities and Duties:


  • Receive customer contacts directly via phone, mail or electronically.  Consistently respond to all inquiries in a professional and timely manner.
  • Research and resolve all customer inquiries and requests, adhering to departmental and corporate procedures, guidelines and policies.
  • Complete all work within established guidelines for quality and performance achievement.  Record and submit daily work reports as required.
  • Ensure processing tasks are completed accurately, with attention to detail and customer requirements.
  • Participate in the detection and notification of recurring trends or problems.  Make recommendations for improvement.
  • Maintain a current working knowledge of company products, operating systems and standards and all aspects of customer service. 
  • Interact effectively both within and outside the department to resolve issues and develop resources.
  • Demonstrate flexibility and cooperation in the completion of departmental tasks.
  • May be requested to participate in customer site visits to develop and enhance service relationships.




Minimum Knowledge Required:

High School graduate or equivalent.  Excellent verbal, written and interpersonal communication skills.


Experience ( years ):

One year in related position preferable.


Technology/Software Skills:

Keyboarding skills necessary.  Previous order processing experience, MS Office desirable.



Physical Requirements:
• Might be in a stationary position for a considerable time (sitting and/or standing).
• The person in this position needs to move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Must be able to collaborate with colleagues via face to face, conference calls, and online meetings.


Houghton Mifflin Harcourt (NASDAQ:HMHC) is a global learning company dedicated to changing people’s lives by fostering passionate, curious learners. As a leading provider of pre-K–12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom.  HMH serves more than 50 million students in over 150 countries worldwide, while its award-winning children's books, novels, non-fiction, and reference titles are enjoyed by readers throughout the world.

For more information, visit http://careers.hmhco.com  

Houghton Mifflin Harcourt is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.

About Houghton Mifflin Harcourt

HMH is an organization rooted in purpose and strengthened by passion. Our values drive our decisions, shape our strategies and shine through in everything we do: Curiosity: We value enabling and promoting the curiosity of others, resulting in remarkable discoveries and new ideas. Commitment: We must always mean what we say and deliver on our commitments to each other and our customers. Effectiveness and Reliability: Our content and our solutions must be more than just innovative - they must be effective and reliable. Learning: We are passionate learners. We are driven by the promise of understanding new ideas. We are committed to improving teaching and learning around the world. Performance: We are driven to overcome obstacles and succeed. We recognize our role in ensuring the success of others, and we are committed to achieving our goals. Best in Class: We are committed to providing our partners, our customers and our communities with services and solutions representing the best our industry can offer.

This company profile was created by AfterCollege and is about Houghton Mifflin Harcourt. This page is not endorsed by or affiliated with Houghton Mifflin Harcourt. For questions regarding company profiles, please email: care@aftercollege.com.