No experience
Employment Type:
Job Category:
(This job is no longer available)
Houghton Mifflin Co | Boston, MA
Grad Date

Not sure what types of jobs you are interested in?

Explore Jobs
Based on Your Education

Follow This Company

Job Description

Job Requisition ID: 15261

Additional Locations:

The Customer Success Intern will have the opportunity to observe and participate in the forming of a new Operations and Support function focused on the post-initial-sales activities for HMH's digital products and services. The CS intern will work with a small team with large scale influence and will contribute in the forming and testing of ideas that will impact the organization at large. The CS intern will work closely with the VP of Customer Success on establishing customer-centric initiatives, and will perform basic administrative duties, such as conducting research, taking notes, coordinating meetings with other Senior level leaders, and running errands.

Primary Responsibilities

* Conduct research and formulate customer-centric solutions to common industry problems
* Attend company functions and networking events
* Take notes and memos during meetings; type documents, drafts, and reports; sort and manage files
* Assist in preparing information and meeting materials; create and maintain PowerPoint presentations

Education and Experience

* Completed at least two years of post-secondary education
* Senior-level at college or university; completed three years of post-secondary education, preferred

Knowledge and Skills

* Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
* Must be at least 18 years of age
* Excellent written and verbal communication skills
* Self-directed and able to work without supervision
* Energetic and eager to tackle new projects and ideas
* Passionate about education technology and innovation, preferred

Physical Requirements

* Might be in a stationary position for a considerable time (sitting and/or standing).
* The person in this position needs to move about inside the office to access file cabinets, office machinery, etc.
* Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
* Must be able to collaborate with colleagues via face to face, conference calls, and online meetings.
* Boston-based


Houghton Mifflin Harcourt (NASDAQ:HMHC) is a global learning company dedicated to changing people's lives by fostering passionate, curious learners. As a leading provider of pre-K-12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom. HMH serves more than 50 million students in over 150 countries worldwide, while its award-winning children's books, novels, non-fiction, and reference titles are enjoyed by readers throughout the world.

For more information, visit http://careers.hmhco.com


Houghton Mifflin Harcourt is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.

About Houghton Mifflin Co

Houghton Mifflin Company is a publisher in the kindergarten through 12 Grade (K-12) and college education, trade and reference, and educational and clinical testing markets in the United States. The Company's portfolio of products and services includes textbooks, workbooks, supplemental materials, technology-based products, teaching guides, various types of standardized and customized tests, and a range of trade and reference titles. The Company has seven divisions that offer products and services. These divisions operate in three segments: K-12 Publishing, College Publishing, and Trade and Reference Publishing. The Company is a wholly owned subsidiary of HM Publishing Corp, which is a wholly owned subsidiary of Houghton Mifflin Holdings, Inc. (Source: 10-Q)