0-1 years of experience
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Employment Type:
Full time
Job Category:
Order Management Analyst
(This job is no longer available)
Houghton Mifflin Co | Saint Charles, IL
Grad Date

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Job Description

Job Requisition ID: 15457

Additional Locations:

We are seeking an Order Management Analyst to join our Global Supply Chain/Customer Experience Team for the busy back to school summer season. Working closely with many our Order Management Analyst's, will manage the parsing out of incoming cases that need to resolve within the OM team to ensure customer orders flow through the system as expected. Order Management Analysts will need to leverage technology to remove roadblocks throughout the review and resolve process. It is imperative that this individual have the ability to establish and implement improved business processes and perform root cause analysis with the objective of improving customer service levels.

* Analyzing cases to assign work for resolution.
* Review Open Orders, (print, digital, and services).
* Process Customer Drop Shipments from vendor locations
* Provide product information (substitutions, restrictions, components)
* Monitor and manage Order Delivery Blocks
* Monitor and action backorders across all warehouses and digital platforms
* Ensure timely deliveries to maximize customer satisfaction
* Maintain contact with Order Entry on customer case work
* Review work with Supply Chain to ensure the timely receipt of print products
* Monitor key school districts to ensure minimal back orders
* Communication with Supply Planning regarding stock issues based on contractual agreements
* Analyze business data for inconsistencies
* Analyze root causes of system issues and work with TG to provide resolution
* Analyze customer accounts and ensure properly mapped throughout the system



* Moderate Microsoft office suite of products
* Basic data analysis skills
* Ability to multi-task and work to deadlines

Education/Years Experience:

* High School Diploma/GED Equivant required
* 1-2 years experience

Physical Requirements:

* Might be in a stationary position for a considerable time (sitting and/or standing)
* The person in this position needs to move about inside the office to access file cabinets, office machinery, etc.
* Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
* Must be able to collaborate with colleagues via face to face, conference calls, and online meetings


Houghton Mifflin Harcourt (NASDAQ:HMHC) is a global learning company dedicated to changing people's lives by fostering passionate, curious learners. As a leading provider of pre-K-12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom. HMH serves more than 50 million students in over 150 countries worldwide, while its award-winning children's books, novels, non-fiction, and reference titles are enjoyed by readers throughout the world.

For more information, visit http://careers.hmhco.com


Houghton Mifflin Harcourt is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.

About Houghton Mifflin Co

Houghton Mifflin Company is a publisher in the kindergarten through 12 Grade (K-12) and college education, trade and reference, and educational and clinical testing markets in the United States. The Company's portfolio of products and services includes textbooks, workbooks, supplemental materials, technology-based products, teaching guides, various types of standardized and customized tests, and a range of trade and reference titles. The Company has seven divisions that offer products and services. These divisions operate in three segments: K-12 Publishing, College Publishing, and Trade and Reference Publishing. The Company is a wholly owned subsidiary of HM Publishing Corp, which is a wholly owned subsidiary of Houghton Mifflin Holdings, Inc. (Source: 10-Q)