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Assistant General Manager
Horseshoe Bay Resort | Albuquerque, New Mexico
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Job Description


Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.


1, Ensures that all brand standards are being maintained in each area of the property.

2. Oversees the operation of the all property departments.

Promotes both Guarantee of Fair Treatment and Open Door policies.

Maintains current licenses and permits as prescribed by local, state and federal agencies.

Provides a safe working environment in compliance with OSHA/MSDS.

Oversees all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Complies with all corporate accounting procedures.

Performs required annual Quality audit with GM and RD.

Supporting the Management and Development of Departmental Teams

Leads by example demonstrating self-confidence, energy and enthusiasm.

Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.

Sets clear performance expectations with the General Manager.

Assists team supervisors with constructive coaching and counseling.

Motivates and encourages staff to solve guest and employee related concerns.

Provides excellent customer service by being readily available/approachable for all guests.

Takes proactive approaches when dealing with guest concerns.

Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.

Ensures orientations for new team members are thorough and completed in a timely fashion.

Ensures property hiring practices comply with I-9, ADA and EEO requirements and strives for a culturally diverse work place.

Performs other duties as assigned and needed.


Marriott brand experience preferred.

Advanced knowledge of Microsoft Office.

Self-starting personality with an even disposition.

Maintain a professional appearance and manner at all times.

Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.

Basic mathematical skills and ability to make accurate mathematical calculations.

Ability to effectively deal with guest and employee concerns in a friendly and positive manner.

Ability to access and accurately input information using a moderately complex computer system.

About Horseshoe Bay Resort

Horseshoe Bay Resort is a Members-only club, however guests of the Horseshoe Bay Resort Marriott Hotel and The Waters at Horseshoe Bay Resort are granted temporary membership allowing them access to the many wonderful Resort amenities for the duration of their stay. The Horseshoe Bay Resort Airport & Jet Center and charter jet service via Air Horseshoe sets our destination apart from the rest. This unique amenity allows for guests to fly in and tee off on one of the three Robert Trent Jones, Sr. courses within minutes. Come discover the many reasons to visit Horseshoe Bay Resort!

This company profile was created by AfterCollege and is about Horseshoe Bay Resort. This page is not endorsed by or affiliated with Horseshoe Bay Resort. For questions regarding company profiles, please email: care@aftercollege.com.