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Employment Type:
Part time
Job Category:
Front Desk Agent
(This job is no longer available)
Holiday Inn Express | Newton, NJ
Grad Date

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Job Description

We are currently looking for a full-time/part-time front desk agent that will be able to work weekends and holidays and any shift. 7am-3pm & 3pm-11pm shifts. Schedule will be rotating shifts. The Front Desk Agent is responsible for: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills ~ typing is a must; accurately handle cash and charges; present a friendly, outgoing, energetic and guest service oriented demeanor.



Responsibilities include but are not limited to: *Check guests in/out *Give directions to hotel, local areas *Take telephone reservations *Greet and welcome guests * Maintains an inventory of vacancies, reservations and room assignments. * Manages and resolves all guest complaints in a professional and courteous manner. * Processes guest check-outs and handles monetary transactions. * Maintains customers' privacy. * Maintains a high level of professional appearance and demeanor. * Can stand for long periods of time * Provide every guest with a personal, exceptional experience * Uphold hotel policies and procedures * Ability to multitask

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About Holiday Inn Express

Holiday Inn Hotels & Resorts is part of the InterContinental Hotels Group family of brands with global headquarters in the U.K. and Americas headquarters in Atlanta. With more than 1,400 properties worldwide and nearly 1,000 in the U.S., Holiday Inn is the most recognized lodging brand in the world and certainly the most iconic. Since 1952 full-service Holiday Inn hotels have provided the services that business travelers need, while also offering a comfortable, casual atmosphere where vacationing guests can relax and enjoy amenities such as restaurants and room service, swimming pools, fitness centers, and comfortable lounges.