3-5 years of experience
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Employment Type:
Full time
Job Category:
Health Care Provider
(This job is no longer available)
Grad Date

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Job Description

Job Summary: 

Serves as System Manager for the Laboratory Information System. Functions as technical resource for the acquisition, installation, system implementation, ongoing maintenance, and use of computer hardware and software within the Clinical and Anatomic Pathology Laboratory. Projects an image of professionalism in communication, appearance and conduct. Supports the Laboratory mission. Participates in the continuous quality improvement process. Maintains a working knowledge of departmental standard operating procedures. This knowledge may include the use of specialized instrumentation, Quality Control requirements, and preventive maintenance. Performs other duties as assigned


Essential Functions

Technical Management:

  • Maintains current knowledge of departmental updates and Policy & Procedures.
  • During light workload situations, uses time to departmental advantage by performing additional tasks/duties for the department.
  • Maintains clean well organized, and properly stocked work areas.
  • Participates in reviewing, revising and developing policies and procedures for the department.
  • Demonstrates flexibility in accepting schedule and work assignments.
  • Keeps manager appropriately informed when problems or unusual situations arise.
  • Exercises authority when appropriate, recognizing needs and directing activities to departmental advantage.
  • Demonstrates problem solving initiative and problem solving skills which include appropriate actions, follow up and documentation. Adapts to changes or unusual circumstances to promote cooperation and minimize disruption to working environment.
  • Responds in a positive manner when discussing errors and offers suggestions for error prevention.
  • Reports to the Manager in a timely manner all "near misses", potential, and actual errors.
  • Accurately performs computer functions.
  • Assists with ordering, receipt, distribution, and storage of supplies.
  • Responds in a calm and professional manner to inquiries, complaints, and problems.


Personnel Management:

  •  Accommodates changes in workload within the department.
  • Disseminates pertinent information.
  •  Actively participates in the orientation and training of new employees.
  •  Evaluates personnel on a timely basis with appropriate documentation and input to manager.
  • Offers guidance, assistance and direction to less experienced personnel.
  • Accepts responsibility to act as a resource for technical questions or complaints.
  • Acts as a liaison for CPOE, SCM, Affinity, LIS and Reference Lab interfaces for lab employees.


Quality Management:

  • Helps identify pre-analytical QA monitors.
  • Gathers data to support the monitoring of QA parameters.
  • Actively participates and monitors competencies of phlebotomy and Lab assistant staff related to computer functions.


Customer Service:

  • Identifies the needs of customers and assures that services are provided in a manner that meets those needs.
  • Educates customers about the utilization of services.
  • Resolves complaints and implements changes to avoid the repetition of problems.
  • Refers problems and complaints, when appropriate to manager.
  • Investigates incident reports, prepares documentation, and reports appropriately in Midas and Lab NCE system.
  • Interacts with physician offices as a customer service and outreach resource.
  • Performs other duties as requested. 


Education, Training and Experience


  • High School Diploma. Bachelor's degree in science or related field Must have previous programming and computer support experience.



  • 3-5 years of Hospital laboratory operations experience with emphasis on automation, informatics, quality, phlebotomy, specimen processing, and reference lab ordering.
  • Project management experience. Master's degree in science or computer related fields. Licensed as Clinical Laboratory Scientist.


Skills or Other Qualifications


  • Knowledge of proper body mechanics, safety measures and infection control
  • Demonstrates effective communication, interpersonal skills, and organizational ability
  • Must have extensive knowledge of both laboratory and computer vernacular and ability to act as interpreter between both disciplines. Able to manage complex implementation projects, using Leadership skills to direct and coordinate activities of diverse people and departments. Demonstrates effective communication, interpersonal skills, organizational ability, knowledge of proper body mechanics, safety measures and infection control, ability to follow instructions, knowledge of section specific test information and instrumentation may be required.


License and Certifications

Required: N/A

Preferred: Clinical Laboratory Scientist, Project Management, Quality Management 

About Hoag Memorial Hospital Presbyterian

Located on the bayside bluffs overlooking Newport Beach, Hoag Memorial Hospital Presbyterian stands atop the list of the finest medical facilities in Southern California. Fully accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and designated as a Magnet hospital by the American Nurses Credentialing Center (ANCC), Hoag Memorial Hospital Presbyterian is a 511-bed acute care, not-for-profit hospital that provides a quality work environment and quality lifestyle. This unique combination provides an enriching environment like no other.

A quality work environment and quality lifestyle enables our nurses to chart a satisfying course for every area of their lives - professional, family, friends and personal pursuits. Along with Hoag's commitment and family-oriented approach to providing the highest quality patient care, there is an indisputable pride in the way we fulfill our healing mission.

We invite you to be a part of the dynamic and rewarding career opportunities available at our top-rated medical facility, while enjoying the added luxury of the renowned Southern California lifestyle.

Take a look inside and we believe you'll see why there is no place like Hoag.

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About Hoag Memorial Hospital Presbyterian

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