No experience
Employment Type:
Full time
Job Category:
Health Care Provider
(This job is no longer available)
Grad Date

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Job Description



Operational responsibility for the function and effectiveness of Central Patient Scheduling

(CPS). Projects an image of professionalism in communication, appearance and conduct.

Responsible for the Pre and preparation for point of service functions to ensure all elements of

the patient appointment and pre registration is complete and accurate. Works to integrate

services within area of responsibility in order to maximize efficiency, quality and provide a

positive patient experience. Works collaboratively with department leaders and scheduling

staff to develop and further the vision of Hoag. Communicates clear expectations of results to

department leaders and line staff and assists with the resolution of complex issues and

problems. Works to ensure regulatory compliance for departments integrated across multiple

locations and sites. Responsible for federal, state and regulatory compliance related to

department oversight


Centralized Patient Specialist is the initial contact representative for a patient or physician calling Hoag Hospital. This role is responsible for accurately scheduling appointments within a centralized department, which provides education to the patient and offices, full patient registration, verification of insurance, precertification requirements for services, patient estimation of services, collection of co-pay deductibles and coinsurance as required. Effectively handles 40+ calls/transactions per day. May work over the phone or face-to-face.



High School Diploma or equivalent.  35 wpm, excellent communication skills; interpersonal, written and verbal..



Medical Terminology knowledge

About Hoag Memorial Hospital Presbyterian

Located on the bayside bluffs overlooking Newport Beach, Hoag Memorial Hospital Presbyterian stands atop the list of the finest medical facilities in Southern California. Fully accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and designated as a Magnet hospital by the American Nurses Credentialing Center (ANCC), Hoag Memorial Hospital Presbyterian is a 511-bed acute care, not-for-profit hospital that provides a quality work environment and quality lifestyle. This unique combination provides an enriching environment like no other.

A quality work environment and quality lifestyle enables our nurses to chart a satisfying course for every area of their lives - professional, family, friends and personal pursuits. Along with Hoag's commitment and family-oriented approach to providing the highest quality patient care, there is an indisputable pride in the way we fulfill our healing mission.

We invite you to be a part of the dynamic and rewarding career opportunities available at our top-rated medical facility, while enjoying the added luxury of the renowned Southern California lifestyle.

Take a look inside and we believe you'll see why there is no place like Hoag.

View available openings at Hoag Memorial Hospital Presbyterian


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View available openings at Hoag Memorial Hospital Presbyterian

About Hoag Memorial Hospital Presbyterian

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Learn more about Hoag Memorial Hospital Presbyterian

Learn more about Hoag Memorial Hospital Presbyterian