1-3 years of experience
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Employment Type:
Full time
Job Category:
Health Care Provider
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Hoag Memorial Hospital Presbyterian | Newport Coast, California
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Job Description

Under the direction of the Charge Nurse (RN), the Front Office Assistant performs a variety of clerical duties and front office operations in support of the patient care activities of the Wound Healing Center for Hoag Hospital and its affiliates (the “Organization”), ensuring even patient flow and continuous communication within the Wound Healing Center.


The Front Office Assistant displays and practices a work-style reflecting the mission, vision and values of the Wound Healing Center, as well as the Organization. Participates in the continuous quality improvement process as required.  Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventive maintenance.



  • Facilitates the scheduling process for patients presenting to the Wound Healing Center:
    • Greets visitors promptly and courteously, using eye contact upon their arrival.
    • Directs and assists all patients.
    • Answers phones and assists patients, consistently providing timely and accurate information to patients, physicians, Organization personnel, and public sector to achieve the highest possible level of satisfaction.
    • Collects required information from patient as requested by clinic physician.
    • Schedule appointments for multiple physicians.
  • Facilitates the authorization process for patients presenting to the Wound Healing Center:
    • Obtains initial authorization necessary for treatment in the Wound Healing Center and for any ancillary testing.  Logs authorization.
    • Tracks patient’s visits and coordinates with clinical staff to determine if additional treatment will be needed prior to visits expiring.
    • Sends clinical information and request for additional visits to appropriate insurance company.  Logs additional authorization received.
    • Supports all administrative functions for the Wound Healing Center, including recordkeeping and correspondence.
    • Demonstrates flexibility in accepting schedule and work assignments.
    • Position may require local travel between various Organization locations.
    • Position may require participating in meetings outside of normal business hours including occasional evenings and/or weekends.


Job Requirements:

  • High School Diploma or equivalent.
  • Minimum one (1) year clerical experience, including filing, use of calculator and basic telephone skills.
  • Current CPR Certification or Certification obtained within sixty (60) days of hiring.
  • Basic keyboarding skills.
  • Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel.
  • Excellent communication skills; customer focused; excellent attention to detail; able to prioritize tasks and meet deadlines; strong interpersonal skills; able to work in a team environment.


Job Preferences:

  • One (1) year medical front office experience, preferably within an acute healthcare system environment.
  • Knowledge of registration and order entry systems.
  • Knowledge of medical terminology.

About Hoag Memorial Hospital Presbyterian

Located on the bayside bluffs overlooking Newport Beach, Hoag Memorial Hospital Presbyterian stands atop the list of the finest medical facilities in Southern California. Fully accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and designated as a Magnet hospital by the American Nurses Credentialing Center (ANCC), Hoag Memorial Hospital Presbyterian is a 511-bed acute care, not-for-profit hospital that provides a quality work environment and quality lifestyle. This unique combination provides an enriching environment like no other.

A quality work environment and quality lifestyle enables our nurses to chart a satisfying course for every area of their lives - professional, family, friends and personal pursuits. Along with Hoag's commitment and family-oriented approach to providing the highest quality patient care, there is an indisputable pride in the way we fulfill our healing mission.

We invite you to be a part of the dynamic and rewarding career opportunities available at our top-rated medical facility, while enjoying the added luxury of the renowned Southern California lifestyle.

Take a look inside and we believe you'll see why there is no place like Hoag.

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About Hoag Memorial Hospital Presbyterian

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This company profile was created by AfterCollege and is about Hoag Memorial Hospital Presbyterian. This page is not endorsed by or affiliated with Hoag Memorial Hospital Presbyterian. For questions regarding company profiles, please email: care@aftercollege.com.