1-3 years of experience
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Employment Type:
Full time
Job Category:
Health Care Provider
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Hoag Memorial Hospital Presbyterian | Newport Coast, California
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Job Description

The Front Office Assistant III for the Breast Care & Imaging Center of Hoag Hospital and its affiliates perform a variety of clerical duties and front office operations in support of the patient care activities, ensuring even patient flow and continuous communication within the Breast Care & Imaging Center.

The Front Office Assistant displays and practices a work-style that reflects the mission, vision and values of the Breast Care & Imaging Center, as well as the Organization. Participates in the continuous quality improvement process. Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventive maintenance.


Essential Functions:

  • Facilitates the registration and scheduling process for patients presenting to the Breast Care &

Imaging Center:

  • Greets visitors promptly and courteously, using eye contact upon their arrival at Newport Imaging Center.
  • Answers phones and assists walk in patients, consistently providing timely and accurate information to patients, physicians, Organization personnel, and public sector to achieve the highest possible level of satisfaction.
  • Collects initial demographic and clinical patient information (patient history and meter upload) and enters it into the medical record.
  • Enters charges into Affinity and collects payments.
  • Prepares and sends packets to all new patients; compiles charts for new patients. Prepares charts for the next day.
  • Supports all administrative functions for the Outpatient Treatment Center, including recordkeeping and correspondence.
  • Acts as a resource and provides guidance to new employees, offering assistance and direction to less-experienced team members.
  • Aids in maintaining appropriate supply levels for the Breast Care & Imaging Center, providing input for the office supply ordering. Assists with the receipt, distribution, and storage of supplies.
  • Supports patient appointment schedule, placing calls to patients who need appointment notification or reminders, including time, date and address/directions for the Breast Care & Imaging Center.
  • Responds appropriately to inquiries and complaints. Can troubleshoot and problem solve independently as situations occur.
  • Orders, distributes and stores office supplies for the Breast Care & Imaging Center.
  • Performs other duties as assigned.
  • Position may require local travel between various Organization locations.
  • Position may require participating in meetings outside of normal business hours including occasional evenings and/or weekends.


Job Requirements:

  • High School Diploma or equivalent
  • Minimum of two (2) years’ of front office experience within an acute health care system environment.
  • Basic keyboarding skills
  • Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel
  • Excellent communication skills; customer focused; excellent attention to detail; able to prioritize tasks and meet deadlines; strong interpersonal skills; able to work in a team environment
  • Proven ability to interface with all customer levels (physicians, Organizational staff, insurance companies, patients and family members)
  • Basic knowledge of medical terminology
  • Working knowledge of medical terminology, plus full understanding of medical insurance procedures


Job Preferences:

  • Three (3) years front office experience within an acute healthcare system environment.
  • Trouble-shooting and problem-solving skills.
  •  Intermediate knowledge of Microsoft Office Suite, including Outlook, Word and Excel.

About Hoag Memorial Hospital Presbyterian

Located on the bayside bluffs overlooking Newport Beach, Hoag Memorial Hospital Presbyterian stands atop the list of the finest medical facilities in Southern California. Fully accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and designated as a Magnet hospital by the American Nurses Credentialing Center (ANCC), Hoag Memorial Hospital Presbyterian is a 511-bed acute care, not-for-profit hospital that provides a quality work environment and quality lifestyle. This unique combination provides an enriching environment like no other.

A quality work environment and quality lifestyle enables our nurses to chart a satisfying course for every area of their lives - professional, family, friends and personal pursuits. Along with Hoag's commitment and family-oriented approach to providing the highest quality patient care, there is an indisputable pride in the way we fulfill our healing mission.

We invite you to be a part of the dynamic and rewarding career opportunities available at our top-rated medical facility, while enjoying the added luxury of the renowned Southern California lifestyle.

Take a look inside and we believe you'll see why there is no place like Hoag.

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About Hoag Memorial Hospital Presbyterian

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This company profile was created by AfterCollege and is about Hoag Memorial Hospital Presbyterian. This page is not endorsed by or affiliated with Hoag Memorial Hospital Presbyterian. For questions regarding company profiles, please email: care@aftercollege.com.