Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
6/19/2017
Job Category:
Health Care Provider
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FRONT OFFICE ASSISTANT III - MULTI SPECIALTY CLINIC
Hoag Memorial Hospital Presbyterian | Newport Coast, California
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Job Description

The Front Office Assistant for the Multi-Specialty/Sleep Center of Hoag Hospital perform a variety of clerical duties and front office operations in support of the patient care activities, ensuring even patient flow and continuous communication within the Sleep Center, referring physician offices, and Organizational staff.

The Front Office Assistant displays and practices a work-style that reflects the mission, vision and values of the Sleep Center, as well as Hoag Hospital. Participates in the continuous quality improvement process. Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventive maintenance.

 

Essential Job Functions:

  • Facilitates the registration and scheduling process for patients presenting to the Sleep Center:
    • Greets visitors promptly and courteously, using eye contact upon their arrival at Sleep Center.
    • Answers phones and assists walk in patients, consistently providing timely and accurate information to patients, physicians, Organization personnel, and public sector to achieve the highest possible level of satisfaction.
    • Collects initial demographic and clinical patient information (patient history and meter upload) and enters it into the medical record.
    • Enters charges into Affinity and collects payments.
  • Prepares and sends packets to all new patients; compiles charts for new patients. Prepares charts and schedule for the next day.
  • Supports all administrative functions for the Sleep Center, including recordkeeping and correspondence.
  • Aids in maintaining appropriate supply levels for the Sleep Center, providing input for the office supply ordering. Assists with the receipt, distribution, and storage of supplies.
  • Supports patient appointment schedule, placing calls to patients who need appointment notification or reminders, including time, date and address/directions for the Sleep Center
  • Ensures Front Office equipment functions properly, placing services calls when required.
  • Manages the physicians schedules in the scheduling software system, blocking and opening slots as needed and requested
  • Chart patient vital signs and medical history
  • Stock supplies in examination rooms
  • Prepare/Make beds
  • Cleans and prepares equipment for data collection
  • Demonstrates flexibility in accepting schedule and work assignments.
  • Acts as a resource and provides guidance to new employees, offering assistance and direction to less experienced team members.
  • Aids in maintaining appropriate supply levels for the Sleep Center, providing input for the office supply ordering.
  • Assists with the receipt, distribution, and storage of supplies.
  • Supports patient appointment schedule, placing calls to patients who need appointment notification or reminders, including time, date and address/directions for the Sleep Center.
  • Actively works with patient/physician/physician’s office/manager to facilitate the identification of the alternatives to schedule the procedure.
  • Communicates effectively with team regarding changes in schedule, patient issues and physician office concerns.
  • Maintains accurate information gathered, input to computer, communication board, log and/or given to appropriate person.
  • With changes, follows through with timely communication to all appropriate locations and individuals of patient location/assignment, schedule changes.
  • Demonstrates the ability to organize and plan daily work with completion requirements.
  • Prioritizes information and communicates in a timely manner to appropriate persons.
  • Processes incoming prescriptions
  • Responds appropriately to inquiries and complaints. Can troubleshoot and problem solve independently as situations occur.
  • Ensures Front Office equipment functions properly, placing services calls when required.
  • Orders, distributes and stores office supplies for the Sleep Center.
  • Clinical Care: Ensure that quality patient care is delivered to all patients on a 24-hour basis, and the unit is maintained in accordance with professional and regulatory standards and the philosophy and goals of Hoag.
  • All levels of the Front Office Assistants may be asked to act as a backup for each other to maintain business and to provide service for Sleep Center customers.
  • Perform other duties as assigned.

 

 

Job Requirements:

  • High School Diploma or equivalent.
  • Minimum two (2) years medical front office experience, preferably within an acute health care system environment.
  • Basic keyboarding skills.
  • Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel.
  • Excellent communication skills; customer focused; excellent attention to detail; able to prioritize tasks and meet deadlines; strong interpersonal skills; able to work in a team environment.
  • Proven ability to interface with all customer levels (physicians, Organizational staff, insurance companies, patients and family members).
  • Basic knowledge of medical terminology.
  • Working knowledge of medical terminology, plus full understanding of medical insurance procedures.

 

Job Preferences:

  • Three (3) years front office experience within an acute healthcare system environment.
    Trouble-shooting and problem-solving skills.
  • Intermediate knowledge of Microsoft Office Suite, including Outlook, Word and Excel.

About Hoag Memorial Hospital Presbyterian

Located on the bayside bluffs overlooking Newport Beach, Hoag Memorial Hospital Presbyterian stands atop the list of the finest medical facilities in Southern California. Fully accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and designated as a Magnet hospital by the American Nurses Credentialing Center (ANCC), Hoag Memorial Hospital Presbyterian is a 511-bed acute care, not-for-profit hospital that provides a quality work environment and quality lifestyle. This unique combination provides an enriching environment like no other.

A quality work environment and quality lifestyle enables our nurses to chart a satisfying course for every area of their lives - professional, family, friends and personal pursuits. Along with Hoag's commitment and family-oriented approach to providing the highest quality patient care, there is an indisputable pride in the way we fulfill our healing mission.

We invite you to be a part of the dynamic and rewarding career opportunities available at our top-rated medical facility, while enjoying the added luxury of the renowned Southern California lifestyle.

Take a look inside and we believe you'll see why there is no place like Hoag.

View available openings at Hoag Memorial Hospital Presbyterian

 

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About Hoag Memorial Hospital Presbyterian

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This company profile was created by AfterCollege and is about Hoag Memorial Hospital Presbyterian. This page is not endorsed by or affiliated with Hoag Memorial Hospital Presbyterian. For questions regarding company profiles, please email: care@aftercollege.com.