No experience
Employment Type:
Full time
Job Category:
Front Office Supervisor
(This job is no longer available)
Hilton Worldwide | Homosassa Springs, FL
Grad Date

Not sure what types of jobs you are interested in?

Explore Jobs
Based on Your Education

Follow This Company

Job Description

A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.

What will I be doing?

As Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

* Supervise the efficient operations of reception including check in/out procedures
* Support team members in handling guest requests and enquires to ensure a positive outcome is achieved
* Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
* Demonstrate a high level of customer service at all times
* Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
* Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
* Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
* Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
* Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
* Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
* Act in accordance with fire, health and safety regulations and follow the correct procedures when required
* Act in accordance with policies and procedures when working with front of house equipment and property management systems
* Follow and adhere to company brand standards
* Assist other departments wherever necessary and maintain good working relationships with Team Members
* Work with your Manager to identify a specific project to complete during your internship placement

What are we looking for?

Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

* Previous experience in a customer-focused industry
* Desire to progress within the Hospitality industry
* Positive attitude and good communication skills
* Commitment to delivering a high level of customer service
* Excellent grooming standards
* Ability to work on your own and as part of a team
* Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

* Previous supervisory experience
* Previous experience in the hotel industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

About Hilton Worldwide

Hilton Hotels Corporation is engaged, together with its subsidiaries, in the ownership, management and development of hotels, resorts and timeshare properties, and the franchising of lodging properties. As of December 31, 2006, the Company's system contained 2,935 properties with approximately 501,000 rooms in 78 countries. Of such properties, it owned and operated 60 hotels, leased and operated 203 hotels; owned an interest in and operated 53 hotels; managed 343 hotels owned by others, and franchised 2,242 hotels owned and operated by third parties. Also included in the number of properties in its system are 34 timeshare properties, which the Company managed. In April 2007, the Company completed the sale of the 132-hotel Scandic chain to EQT. In October 2007, the merger of Hilton Hotels Corporation with an affiliate of The Blackstone Group L.P.'s real estate and corporate private equity funds was completed.