1-3 years of experience
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Employment Type:
Full time
Job Category:
Client Support Engineer
(This job is no longer available)
Higher One | Oakland, CA
Grad Date

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Job Description

Higher One partners with colleges and universities to lower their administrative costs and to improve graduation rates. We provide a broad array of payment, refund disbursement and data analytics and management tools to institutions that help them save money and enhance institutional effectiveness. And for students, we offer financial literacy programs and convenient, flexible and affordable transaction options to help them manage their finances. Higher One is a leader in higher education and we support more than 1,600 college and university campuses with over 13 million enrolled students.

Higher One is a fast-paced and dynamic organization and the ideal candidate will approach work with a sense of fun and be an enthusiastic team player. Even though we've grown significantly since we opened our doors in 2000, we maintain an entrepreneurial spirit. With offices on both the East and West Coasts, we offer an environment that is FUN, a bit unconventional at times.

At Higher One, we believe that every employee is critical to our success! Our innovative services depend on the energy, values, hard work and dedication of our employees. As we continue to grow, we look for others who are also committed to moving us to the next level. Consistently recognized as one of the fastest growing companies in the country and a great place to work, Higher One always has an eye open for the best and brightest talent. If you are as passionate as we are about creating an exciting future and doing rewarding work, you may want to consider this role.

We work hard and go the extra mile to keep our clients happy. Do you have what it takes to join a team of smart, fun, highly motivated and highly regarded pacesetters? Do you excel in exceeding client expectations and regularly deliver on commitments of heroic service? As a Client Support Engineer you are a member of a client services team that provides technical assistance for our CASHNet Payment Suite.

Responsibilities include:

Troubleshoot, track, and resolve complex technical issues

Prioritize efforts to maintain focus on service levels metrics and overall business impact

Troubleshoot peripherals like receipt printers and credit card readers

Create, update, and troubleshoot xml file schemas

Communicate status of operational issues with clients and/?or business leadership

Serve as a liaison between client services, deployment, engineering departments

Assist other team members as an escalation

Develop and document procedures and processes

Perform other activities and duties as assigned


Experience with web-based technologies such as HTML, XML, file transfer protocols (FTP), etc.

Intermediate knowledge of SQL

Advanced knowledge of MS Office (Word, Excel, and PowerPoint)

Proven problem solving, organizational, and inter-personal skills

Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base

Excellent customer service skills, with strong written and verbal communications

Ability to establish and maintain effective working relationships with managers, team members, and clients

Ability to respond to frequent demands of multiple clients

Applicant will be a self starter with a strong desire to grow both technically and in their knowledge of the Higher One business

Ability to manage multiple projects simultaneously and works well under pressure.

Bachelor's Degree in business, engineering, computer science or related area or exceptional relevant work experience.

3+ years experience in technical support, or relevant combination of education and experience.

Desired Skills (optional):

Experience with online payment systems.

Demonstrated understanding of fundamental accounting principles.

Familiarity with the organization and structure of college and university ERP and operations.

Experience with higher education vendors such as PeopleSoft, Blackboard, CBORD, Datatel, SunGard, or Jenzabar.

Experience with Salesforce


Medical, Dental, Vision, Flex Spending, 401K, Life Insurance, Short Term Disability, Long Term Disability

Flexible work hours

Casual dress

20 Paid Time Off Days per year

8 Holidays per year

Fun events

Free lunch

On-Site fitness facility

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About Higher One

Founded in 2000, Higher One provides higher education institutions and their students with efficient, convenient and easy-to-use solutions to handle financial disbursements. These include: student refunds, on-campus and community purchases, payroll and employee expenses, as well as the collection of payments from students, parents, and sponsors. Higher One offers a suite of online banking services including the OneAccount, an FDIC-insured checking account, and OneCard, a Debit MasterCard®.