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Higher One partners with colleges and universities to lower their administrative costs and to improve graduation rates. We provide a broad array of payment, refund disbursement and data analytics and management tools to institutions that help them save money and enhance institutional effectiveness. And for students, we offer financial literacy programs and convenient, flexible and affordable transaction options to help them manage their finances. Higher One is a leader in higher education and we support more than 1,600 college and university campuses with over 13 million enrolled students.
Higher One is a fast-paced and dynamic organization and the ideal candidate will approach work with a sense of fun and be an enthusiastic team player. Even though we've grown significantly since we opened our doors in 2000, we maintain an entrepreneurial spirit. With offices on both the East and West Coasts, we offer an environment that is FUN, a bit unconventional at times.
At Higher One, we believe that every employee is critical to our success! Our innovative services depend on the energy, values, hard work and dedication of our employees. As we continue to grow, we look for others who are also committed to moving us to the next level. Consistently recognized as one of the fastest growing companies in the country and a great place to work, Higher One always has an eye open for the best and brightest talent. If you are as passionate as we are about creating an exciting future and doing rewarding work, you may want to consider this role.
We work hard and go the extra mile to keep our clients happy. Do you have what it takes to join a team of smart, fun, highly motivated and highly regarded pacesetters? Do you excel in exceeding client expectations and regularly deliver on commitments of heroic service? As a Client Support Engineer you are a member of a client services team that provides technical assistance for our CASHNet Payment Suite.
Troubleshoot, track, and resolve complex technical issues
Prioritize efforts to maintain focus on service levels metrics and overall business impact
Troubleshoot peripherals like receipt printers and credit card readers
Create, update, and troubleshoot xml file schemas
Communicate status of operational issues with clients and/?or business leadership
Serve as a liaison between client services, deployment, engineering departments
Assist other team members as an escalation
Develop and document procedures and processes
Perform other activities and duties as assigned
Experience with web-based technologies such as HTML, XML, file transfer protocols (FTP), etc.
Intermediate knowledge of SQL
Advanced knowledge of MS Office (Word, Excel, and PowerPoint)
Proven problem solving, organizational, and inter-personal skills
Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
Excellent customer service skills, with strong written and verbal communications
Ability to establish and maintain effective working relationships with managers, team members, and clients
Ability to respond to frequent demands of multiple clients
Applicant will be a self starter with a strong desire to grow both technically and in their knowledge of the Higher One business
Ability to manage multiple projects simultaneously and works well under pressure.
Bachelor's Degree in business, engineering, computer science or related area or exceptional relevant work experience.
3+ years experience in technical support, or relevant combination of education and experience.
Desired Skills (optional):
Experience with online payment systems.
Demonstrated understanding of fundamental accounting principles.
Familiarity with the organization and structure of college and university ERP and operations.
Experience with higher education vendors such as PeopleSoft, Blackboard, CBORD, Datatel, SunGard, or Jenzabar.
Experience with Salesforce
Medical, Dental, Vision, Flex Spending, 401K, Life Insurance, Short Term Disability, Long Term Disability
Flexible work hours
20 Paid Time Off Days per year
8 Holidays per year
On-Site fitness facility
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About Higher One
Founded in 2000, Higher One provides higher education institutions and their students with efficient, convenient and easy-to-use solutions to handle financial disbursements. These include: student refunds, on-campus and community purchases, payroll and employee expenses, as well as the collection of payments from students, parents, and sponsors. Higher One offers a suite of online banking services including the OneAccount, an FDIC-insured checking account, and OneCard, a Debit MasterCard®.