No experience
Employment Type:
Full time
Job Category:
Information Services
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IT and Data Support Specialist
Higher Education | Cleveland, Ohio
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Job Description

Position Description: Responsible for providing help desk support related to information technology requests, maintaining technology assets and assisting with data-related functions. Acts as a liaison between IT and Data Services Department and staff members.

Essential Functions:

1. Provides broad range of IT help desk support (Level 1 - 2) to staff, partners, and affiliates. Track progress through central ticketing system to ensure accountability and SLA (Service Level Agreements) are achieved by properly recording, documenting and closing tickets. Properly escalate unresolved issues to next level of support.

2. Maintains technology assets by effectively tracking, documenting and auditing equipment and licenses including desktops, laptops, Servers, printers, and other technology.

3. Maintains network QoS (Quality of Service) by establishing and enforcing organization standards related to acceptable use, network security, and Service Level Agreements.

4. Maintains professional and technical knowledge related to solving IT-related support tickets.

5. Assists in the creation of data reports and participates in activities related to data processing.

Qualifications: The IT and Data Support Specialist must be extremely detail oriented, customer focused and solution driven. Candidates must have an associate's degree in a technology related field or equivalent work experience and exhibit strong written and verbal communication skills.


Applicants must be eligible to work in the specified location

About Higher Education

SunGard Higher Education has been helping more than 1,400 clients worldwide maximize their relationship with students, faculty, staff, and alumni since 1968. We strive to deliver world-class technology solutions to provide a flexible environment for learning, teaching, research, and administration that will showcase innovative service delivery. Read the following client testimonials that highlight the impact SunGard Higher Education solutions have on their institutions: ADMINISTRATIVE SOLUTIONS Chemeketa Community College - Chemeketa Community College Uses SunGard Higher Education's Flexible Solutions to Meet the Needs of Diverse Learners Trevecca Nazarene University, TN - Expanding With The Speed of Technology The School of Film and Television - PowerCAMPUS Solutions Helps Small School Manage Growth While Meeting Users' Technology Expectations

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