Experience:
5+ years of experience
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Employment Type:
Full time
Posted:
3/2/2015
Job Category:
Writing / Editing
Entry Level Information Developer / Technical Writer
(This job is no longer available)
Hewlett-Packard (HP) | Austin, TX
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Job Description

Analyzes customer information requirements and product specifications to define technical content strategy and plan. Designs and develops written and/or visual product-related information - hard copy, web - (e.g., user/configuration/troubleshooting guides), and online information (interactive demos, help systems) integrated into product, for a variety of audiences (end user, system administrators, internal support engineers, product developers, training developers). Codes, builds, compiles, and tests online information and/or sets-up, loads and tests systems hardware to create information deliverables and provide feedback on ease of use and user interfaces to product development. As customer advocate, helps define/refine product requirements. Develops standards and style documents and templates, scripts, style sheets, and script and graphic libraries to ensure common look and feel. Interfaces with cross-functional areas as a member of the product development team, such as marketing, test, support, and manufacturing.

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems/projects of diverse complexity and scope. Exercises independent judgment within generally defined policies and practices to identify and select a solution. May act a team or project leader providing direction to team activities and facilitates information validation and team decisionmaking process. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Education and Experience Required:

Typically a First Level University degree in Technical Communications, Computer Science or related technical/communications field and a minimum of 4-6 years related experience or an Advanced University degree and 2-4 years experience or equivalent.
Understands concepts and develops in-depth working knowledge of products, applications and systems in assigned are of responsibility.
Ability to deliver on multiple project technical requirements, schedules, and information formats.
Codes in HTML, DHTML, XML JavaScript or similar as required. May provide help systems that are integrated with software products that use proprietary coding methods.
Knowledge and Skills:

Existing product family, or new product within a technology.
Designs, develops, and maintains moderately complex technical information for multiple audiences.
Participates in multiple projects concurrently.
May lead a project team in the design, development and delivery of information products for a welldefined project.
May manage moderately complex projects by engaging outsource vendors for development of deliverables.

About Hewlett-Packard (HP)

Hewlett-Packard Company is a provider of products, technologies, software, solutions and services to individual consumers, small- and medium-sized businesses (SMBs) and large enterprises, including the public and education sectors. Its offerings span personal computing and other access devices; imaging and printing-related products and services; enterprise information technology infrastructure, including enterprise storage and server technology and software that optimizes business technology investments, and multi-vendor customer services, including technology support and maintenance, consulting and integration and outsourcing services, as well as application services and business process outsourcing. During the fiscal year ended October 31, 2008, its operations were organized into seven business segments: Enterprise Storage and Servers, HP Services, HP Software, the Personal Systems Group, the Imaging and Printing Group, HP Financial Services and Corporate Investments.